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Job Overview
Employment Type
Part-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Paid Time Off
401(k) program
Tuition Reimbursement
Job Description
The Golden Owl Tavern is a distinguished dining establishment located within the UNC Charlotte Marriott Hotel and Conference Center, right on the campus of the University of North Carolina at Charlotte. Known for its unique blend of southern hospitality and innovative culinary twists, the Tavern offers a dining experience that combines authenticity, humility, and creativity. This landmark location in University City is celebrated for its one-of-a-kind dishes and craft cocktails, making it a favorite spot for both locals and visitors seeking a memorable meal in an inviting atmosphere. The Golden Owl Tavern prides itself on creating a warm and welcoming... Show More
Job Requirements
- Physical ability to lift, push, pull, and carry up to 50 lbs for up to 75 percent of the time
- Capability to balance, stoop, kneel, crouch, reach, handle, and finger during the shift
- Mobility to travel up to 300 feet regularly throughout the shift
- Capacity to stand continuously during preparation and service hours
- Moderate hearing ability to communicate with customers and staff
- Excellent vision to ensure proper preparation and presentation of food
- Moderate comprehension and literacy to read and use records and special requests
- Ability to multitask and follow verbal and written instructions
- Highly organized with attention to detail in busy and noisy environments
- Use tact and understanding when addressing customer service problems, including stressful situations
Job Qualifications
- High school education or equivalent
- Previous experience in a similar serving position for three months or longer
- Basic knowledge of customer service principles and restaurant operations
- Familiarity with standard cash-handling procedures
- Fluent in oral and written English
- Ability to memorize menu items and specials
- Strong manual coordination to handle trays and service items
- Excellent communication skills
- Ability to maintain a professional demeanor under pressure
Job Duties
- Greet and take food and drink orders from restaurant customers, serving the orders and accommodating special needs or requests
- Remain attentive to customers throughout the dining experience, adhering to or exceeding service standards
- Complete restocking and cleaning duties by performing opening and closing sidework
- Memorize menu items, recipes, and daily specials to answer questions and make recommendations
- Maintain cleanliness standards in restaurant, waitstation, and kitchen service areas
- Control allocated guest checks by following check-use procedures and documenting all required information
- Receive payment from guests and ensure accuracy of guest checks and payment methods
- Attend pre-meal and departmental meetings to enhance communication and product knowledge
- Respond to customer inquiries and comments in person and on phone promptly
- Present a professional and clean appearance
- Maintain a friendly, cheerful, and courteous demeanor
- Perform other duties as assigned by management
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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