Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Employee assistance program

Job Description

The Vinoy Resort and Golf Club Autograph Collection, located in the vibrant city of St Petersburg, Florida, is a distinguished member of Marriott International's portfolio. Known for its rich history and elegant atmosphere, The Vinoy Resort offers guests a unique blend of luxury, comfort, and exceptional service. As part of the Autograph Collection, it stands out as a premier destination for travelers seeking a memorable and personalized experience that goes beyond the typical hotel stay. This resort and golf club emphasizes individuality, quality, and sophisticated character, making every guest's visit distinctive and unforgettable.

Within this esteemed establishment, the role of Guest Service Expert is integral to delivering the exceptional hospitality standards that define The Vinoy Resort. This full-time, non-management position focuses on creating a welcoming and seamless dining experience for guests. The Guest Service Expert is more than someone who simply serves food and beverages; they are a pivotal part of the guest experience, ensuring that each interaction is meaningful and contributes to the creation of lasting memories. Responsibilities include setting tables, liaising effectively with kitchen staff, engaging with guests attentively, and maintaining cleanliness and organization in the dining area. This hands-on role requires a proactive approach, physical stamina, and the ability to manage multiple tasks in a dynamic environment.

Success in this position demands adherence to safety protocols and company policies, maintaining the highest quality standards, and presenting oneself professionally in appearance and communication. Guest Service Experts should be comfortable standing, sitting, or walking for extended periods and capable of handling physical tasks such as lifting or moving items up to 50 pounds with assistance. This role calls for attention to detail and the ability to adapt to the fast-paced hospitality environment, all while contributing positively to the team-oriented culture at The Vinoy Resort.

The Vinoy Resort values inclusivity and diversity, fostering a workplace where associates’ unique backgrounds and experiences are celebrated. The resort is committed to providing equal employment opportunities without discrimination and encourages applicants of all walks of life to join their team. Working at The Vinoy Resort, part of the Marriott International family, means becoming part of a global network passionate about hospitality excellence.

As a Guest Service Expert, you will be at the forefront of crafting dining experiences that local and visiting guests cherish. This role offers the chance to develop valuable skills in guest services, teamwork, and hospitality operations. The resort supports employee growth and promotes a work culture where associates can belong to a supportive team, begin their purpose-driven careers, and become the best versions of themselves. This position is ideal for individuals who thrive in a fast-paced, guest-focused environment and are eager to contribute to a hotel renowned for its charm and elite service standards.

Job Requirements

  • high school diploma or G.E.D. equivalent
  • less than 1 year related work experience
  • no supervisory experience
  • ability to stand, sit, or walk for extended periods
  • capability to lift or move objects weighing up to 25 pounds unaided and 50 pounds with assistance
  • adherence to company policies and safety standards
  • professional personal appearance and communication skills

Job Qualifications

  • high school diploma or G.E.D. equivalent
  • less than 1 year of related work experience
  • no supervisory experience required
  • strong communication skills
  • ability to work in a team environment
  • basic knowledge of food and beverage service

Job Duties

  • set tables for guests
  • communicate with kitchen staff to ensure order accuracy
  • interact and serve guests courteously
  • clean work areas and supplies
  • manage menu information accurately
  • adhere to safety and company policies
  • assist in carrying and moving items up to 50 pounds with help

Job Criteria

Experience

Entry Level (1-2 years)


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