Server - FOH

Federal Way, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Hourly

Compensation

Hourly

Exact $17.13

Work Schedule

Standard Hours

Weekend Shifts

Benefits

competitive pay

Medical insurance

401(k) with Company Match

Voluntary dental coverage

Voluntary vision coverage

Employee assistance program

Paid sick leave

Employee meal discounts

Opportunities for advancement

Supportive team-oriented culture

Job Description

Trapper's Sushi is a renowned restaurant chain specializing in authentic Japanese cuisine, including sushi, sashimi, and specialty rolls. With a focus on creating an exceptional dining experience, Trapper's Sushi combines high-quality ingredients, expert culinary techniques, and a warm, inviting atmosphere across its multi-state locations. The company is known for its commitment to excellence in both food quality and customer service, making it a favored destination for sushi enthusiasts and casual diners alike. As a growing restaurant group, Trapper's Sushi offers its employees opportunities for career advancement and fosters a supportive and inclusive workplace culture committed to teamwork, integrity, and respect.

The role of a Server at Trapper's Sushi plays a pivotal part in shaping the guest experience from start to finish. The Server acts as a key ambassador of the brand, delivering attentive, knowledgeable, and genuinely warm service to guests from the moment they are seated until their departure. This position requires guiding guests through the diverse menu, providing detailed information about ingredients, preparation methods, allergens, and recommendations to enhance their dining experience. Servers are responsible for taking accurate food and drink orders, utilizing the POS system efficiently, and ensuring timely delivery of orders that meet the company’s presentation standards.

Additionally, Servers anticipate guest needs throughout their meal, including offering refills and accommodating special requests, while maintaining clear communication with hosts, chefs, kitchen staff, and management. The role also involves handling payment transactions with accuracy and adherence to cash-handling procedures, supporting to-go orders as necessary, and maintaining cleanliness and organization of the dining room and server stations. Servers at Trapper's Sushi complete designated side work during opening, running, and closing shifts, demonstrating teamwork and upholding a positive work environment. This role demands physical stamina to endure extended periods of standing and walking, as well as the ability to manage multiple tasks in a fast-paced setting.

Job Requirements

Previous serving, customer service, or hospitality experience preferred but not required
Strong verbal communication skills and ability to engage with guests in a friendly, professional manner
Ability to multitask and maintain composure in a fast-paced environment
Attention to detail when taking orders, delivering food, and processing payments
Comfort learning and discussing menu items, including sushi, sashimi, and specialty rolls
Ability to follow written and verbal instructions
Must obtain a valid Food Handler's Permit/State Food Worker Card prior to the first day of work
Must be of legal age to serve alcohol per Washington state law
Standing and walking for long periods
Frequent bending, reaching, and carrying trays
Lifting up to 25 lbs
Working in high-traffic areas with constant guest interaction
Exposure to kitchen heat, noise, and varying dining room temperatures

Job Qualifications

Previous serving, customer service, or hospitality experience preferred but not required
Strong verbal communication skills
Ability to multitask and maintain composure in a fast-paced environment
Attention to detail in order taking and payment processing
Comfort learning menu items including sushi and sashimi
Ability to follow written and verbal instructions
Must obtain a valid Food Handler's Permit or State Food Worker Card prior to the first day
Must be of legal age to serve alcohol as per Washington state law

Job Duties

Greet guests promptly upon seating with warmth and enthusiasm
Guide guests through the menu, answering questions with confidence
Take accurate food and drink orders and enter them into the POS system efficiently
Deliver food and beverages timely, ensuring accuracy and presentation standards
Anticipate guest needs, including refills and special requests
Process payments and handle cash/card transactions following procedures
Maintain cleanliness and organization of dining area and server stations
Communicate clearly with hosts, chefs, kitchen staff, and managers
Monitor guest satisfaction and resolve concerns or escalate to management
Support to-go order packaging during high volume
Follow all safety and sanitation standards including proper chemical handling
Complete opening, running, and closing side work as assigned
Demonstrate teamwork, integrity, and respect in the workplace