Job Overview
Compensation
Hourly
Exact $17.13
Benefits
competitive salary
performance bonuses
Complimentary Meals
Covered parking
Company-paid gaming licenses
Job Description
Muckleshoot Casino Resort is a premier entertainment destination, known for its exceptional gaming, dining, and hospitality experiences. Located in Washington State, the casino and resort provide a dynamic and vibrant environment where guests can enjoy a wide array of amenities, including top-notch restaurants, luxurious accommodations, and exciting gaming options. As part of a respected entity in the hospitality and gaming industry, Muckleshoot Casino Resort prides itself on delivering outstanding guest service, maintaining a professional and welcoming atmosphere, and fostering a culture of excellence among its team members.
This position offers a competitive salary starting at $17.13 per hour with additional discretionary performance bonuses twice a year, highlighting the company's commitment to rewarding hard work and dedication. The role also includes benefits such as complimentary meals, covered parking for team members, and the company's coverage of gaming licenses (Class A and Class B), which are essential for operating within the casino environment.
The role being offered is a fine dining server position within the Muckleshoot Casino Resort's restaurant. This role is critical in providing guests with an elevated dining experience that reflects the quality and standards of the establishment. The fine dining server is responsible for embodying the values of the resort by delivering excellent guest service with professionalism and a positive demeanor. This includes memorizing the menu, including food, beverage options, specials, and allergen information, so that guests receive knowledgeable recommendations and timely service. Servers coordinate closely with kitchen staff to ensure that food is presented properly, served at the correct temperature, and portioned appropriately.
Beyond taking orders and serving food, the server is expected to promote menu items and promotions actively, upselling when appropriate to enhance the guest experience and increase sales. Maintaining a section of up to five tables, the server must manage tasks efficiently, prioritize guest needs, and handle any complaints or issues delicately and professionally.
The ideal candidate will bring fine dining or hospitality experience, proficiency in serving techniques, knowledge of wines and liquors, and a thorough understanding of the food service process. The server must be capable of using the point of sale system accurately to enter orders and manage tables. Moreover, the position requires the ability to obtain necessary gaming and health licenses and permits, such as a Class III B gaming license, a WA State Health Card/Food Handlers Permit, and a Class 12 Alcohol Permit.
By joining Muckleshoot Casino Resort as a fine dining server, individuals will be part of a thriving community committed to excellence in the hospitality and gaming sectors, providing guests with memorable dining experiences while advancing their careers in a supportive and rewarding environment.
This position offers a competitive salary starting at $17.13 per hour with additional discretionary performance bonuses twice a year, highlighting the company's commitment to rewarding hard work and dedication. The role also includes benefits such as complimentary meals, covered parking for team members, and the company's coverage of gaming licenses (Class A and Class B), which are essential for operating within the casino environment.
The role being offered is a fine dining server position within the Muckleshoot Casino Resort's restaurant. This role is critical in providing guests with an elevated dining experience that reflects the quality and standards of the establishment. The fine dining server is responsible for embodying the values of the resort by delivering excellent guest service with professionalism and a positive demeanor. This includes memorizing the menu, including food, beverage options, specials, and allergen information, so that guests receive knowledgeable recommendations and timely service. Servers coordinate closely with kitchen staff to ensure that food is presented properly, served at the correct temperature, and portioned appropriately.
Beyond taking orders and serving food, the server is expected to promote menu items and promotions actively, upselling when appropriate to enhance the guest experience and increase sales. Maintaining a section of up to five tables, the server must manage tasks efficiently, prioritize guest needs, and handle any complaints or issues delicately and professionally.
The ideal candidate will bring fine dining or hospitality experience, proficiency in serving techniques, knowledge of wines and liquors, and a thorough understanding of the food service process. The server must be capable of using the point of sale system accurately to enter orders and manage tables. Moreover, the position requires the ability to obtain necessary gaming and health licenses and permits, such as a Class III B gaming license, a WA State Health Card/Food Handlers Permit, and a Class 12 Alcohol Permit.
By joining Muckleshoot Casino Resort as a fine dining server, individuals will be part of a thriving community committed to excellence in the hospitality and gaming sectors, providing guests with memorable dining experiences while advancing their careers in a supportive and rewarding environment.
Job Requirements
- Ability to obtain a Class III B gaming license
- 1 year of fine dining/hospitality experience is strongly preferred
- 2 years of serving experience is strongly preferred
- Must have or be able to obtain WA State Health Card/Food Handlers Permit
- Must have or be able to obtain a Class 12 Alcohol Permit
Job Qualifications
- Ability to obtain a Class III B gaming license
- 1 year of fine dining/hospitality experience is strongly preferred
- 2 years of serving experience is strongly preferred
- Knowledge of wines and liquors, as well as the opening and serving of them is a plus
- Must have or be able to obtain WA State Health Card/Food Handlers Permit
- Must have or be able to obtain a Class 12 Alcohol Permit
Job Duties
- Exemplifies MCR's values and set a great example by always demonstrating excellent guest service and professionalism
- Practice, support and promote the mission, vision, and values of Muckleshoot Casino Resort
- Memorization of the menu, including food and beverage options, specials, and allergen information
- Provide recommendations and answer questions regarding menu items
- Upsell higher-priced menu items or promotions when appropriate
- Ensure proper presentation, temperature, and portioning of dishes
- Coordinate with the kitchen staff to ensure timely delivery of food
- Provide attentive and friendly guest service, addressing guests' needs and concerns
- Anticipate guest requirements and help when needed
- Smile and engage guests and team members with a positive professional demeanor
- Be able to maintain a 5-table section while following all service standards in a positive and upbeat fashion
- Suggest additional items, such as appetizers, desserts, or specialty drinks, to enhance the dining experience and increase sales
- Service, salesmanship, and prioritization of tasks, with a strict focus on meeting and exceeding the needs of the guest, is a must
- Take accurate and detailed food and drink orders from guests, including any modifications or dietary restrictions
- Must have the ability to accurately receive and enter food and beverage orders through the given POS system and possess knowledge of fine-dining coursing with appropriate and timely steps of service
- Handle guest complaints or issues professionally and resolve them to the best of your ability
- Perform other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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