Server - Dave and Busters

Nashville, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $2.13

Work Schedule

Flexible

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

Free games

Employee Discounts

Job Description

Dave & Buster's is a dynamic entertainment and dining company that combines a lively restaurant atmosphere with an arcade gaming experience. Established with the mission to provide an ideal environment for celebrating fun, Dave & Buster’s has become a popular destination for families, friends, and individuals seeking a unique social experience. The establishment is widely recognized for its blend of food, drinks, and a variety of games, all aimed at delivering unparalleled guest enjoyment. With numerous locations across the country, Dave & Buster’s offers a vibrant workplace where every day brings new interactions and opportunities. The company prides itself on maintaining a friendly, engaging, and energetic environment that invites guests to celebrate special moments in an environment where excitement and enjoyment are paramount.

This position at Dave & Buster’s is a front-line role focused on ensuring guests receive exceptional service in a fast-paced environment. The role demands an enthusiastic team member who can provide quick, friendly, and attentive service to guests, enhancing their overall experience through a perfect combination of food, drinks, and gaming excitement. Employees in this position are expected to maintain a clean and fun atmosphere, follow company procedures for guest safety and product quality, and operate point-of-sale systems accurately. The job offers flexible scheduling to accommodate personal commitments like school or other employment, making it an ideal opportunity for those seeking part-time work. Additionally, Dave & Buster’s supports its employees with an attractive benefits package that includes medical, dental, vision coverage, 401K plans, and unique perks such as free games.

The role involves multitasking between serving guests, handling financial transactions, and ensuring the gaming and dining areas remain inviting and orderly. Candidates will interact with guests to take food and drink orders, deliver meals, manage cash and credit card transactions with precision, and implement alcohol awareness standards to maintain a safe venue. Effective communication skills are essential for passing on guest feedback and coordinating with team members to uphold a cooperative and productive workplace culture. Employees must be able to work in a noisy and fast-moving environment, adapt to different shifts including days, nights, and weekends, and perform physical tasks such as lifting and standing for extended periods.

Working at Dave & Buster’s also means participating in sales promotions, contests, and incentive programs designed to boost customer engagement and drive business success. The company emphasizes a team-based approach where employees support one another in delivering high morale and productivity. This role is key to creating memorable guest experiences that combine dining with interactive entertainment, making it an excellent entry point for individuals passionate about service and teamwork.

Job Requirements

Must be at least 18 years of age
Ability to work days, nights and/or weekends as required
Ability to work in noisy, fast paced environment with distracting conditions
Ability to read and write handwritten notes
Ability to lift and carry up to 30 pounds
Ability to move about the facility and stand for long periods of time
Ability to walk or stand 100% of shift
Ability to reach, bend and stoop frequently

Job Qualifications

High school diploma or equivalent preferred
Previous experience in customer service or hospitality is advantageous
Ability to handle cash and operate point-of-sale systems accurately
Strong communication and interpersonal skills
Ability to work in a fast-paced and noisy environment
Must be at least 18 years of age
Ability to follow detailed instructions and company policies
Basic knowledge of food and beverage menu items
Willingness to work flexible hours including nights and weekends
Ability to work as part of a team

Job Duties

Deliver an unparalleled guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun
Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance
Create a warm, fun atmosphere for guests and team members
Adhere to company’s sanitation procedures
Maintain responsibility for personal bank and ensure all financial transactions are accurate by operating credit card machines correctly, calculating and returning appropriate change and maintaining adequate cash and coin for making change
Follow alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
Assess guest demeanor and identify when behavior should be called to the attention of a manager
Greet newly seated guests in a friendly and timely manner
Accurately take guests’ food and drink orders
Maintain a thorough understanding of all menu items and be able to answer questions regarding food and drink items and their preparation
Enter orders into Micros quickly and in proper sequence, using appropriate modifications and charges
Ensure food is properly garnished and deliver trays to designated table server’s own section, as well as other sections in the restaurant, as needed
Work quickly and efficiently adhering to “Full hands in, Full hands out” philosophy
Assist in party set up and breakdown
Bus and reset tables as needed
Assist other team members as needed or as business dictates
Be responsible for all sales on personal Micros keys and completing station side work at the beginning and end of their shift
Participate in all incentives and contests, driving sales and promoting the brand
Follow portion guidelines to ensure cost control, while maximizing the guest experience
Ensure ongoing guest satisfaction by checking back after delivery of food, maintaining drink levels, removing clutter, pre-bussing as necessary, and responding to guest needs in a timely manner
Keep station clean, set up and take down station tables appropriately
Maintain a favorable working relationship with all other company team members to foster and promote a cooperative and harmonious working climate and help keep high morale, productivity and efficiency/effectiveness
Be skilled in effectively communicating with guests in order to generate enthusiasm about the D&B experience
Demonstrate ability to operate Micros, make changes, accurately conduct credit card transactions, and account of all monies at the end of each shift
Be able to read and communicate in English
Listen to hear guests’ orders and needs, and then communicate with guests verbally and with other team members verbally via Micros system
Be dressed in proper dress code requirements, looking neat, clean and professional at all times
Must be at least 18 years of age