Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Career development opportunities
Job Description
Hard Rock Sacramento at Fire Mountain is a premier gaming and entertainment establishment known for its vibrant atmosphere and exceptional customer service. As part of the globally recognized Hard Rock brand, this venue combines the excitement of gaming with a high-quality dining experience to attract a diverse clientele seeking both entertainment and comfort. The casino prides itself on creating memorable guest experiences through superior service, an extensive menu, and a dynamic environment that celebrates music, culture, and hospitality. Located in a region where gaming is a popular form of recreation, Hard Rock Sacramento emphasizes not only providing fun but also ensuring safety, cleanliness, and professionalism throughout its services. The establishment also supports the local community, inclusive employment, and cultural respect, notably giving preference to members of the Enterprise Rancheria Tribe in their hiring practices in accordance with tribal policies.
The role of the Food and Beverage Server at Hard Rock Sacramento at Fire Mountain is a critical position dedicated to delivering outstanding service that aligns with the brand's high standards. The incumbent in this role is responsible for creating an inviting dining atmosphere that encourages guests to enjoy their meals and return frequently. This position requires a proactive individual who can build and sustain guest relations by providing knowledgeable menu guidance, timely service, and a friendly demeanor. The Food and Beverage Server serves as the face of Hard Rock’s culinary offerings, greeting guests courteously, informing them about daily specials, assisting in menu and beverage selections, and ensuring guest satisfaction through attentive service and thorough follow-ups on food quality.
Additionally, the server must maintain an impeccable personal appearance and uphold sanitation and safety protocols to foster a clean and pleasant environment. Responsibilities include performing tableside cooking, salad preparations, wine service, and assisting in special events or parties, which may involve carving, cooking, setup, or teardown duties. The role demands flexibility to work varied shifts including holidays and weekends, reflecting the dynamic nature of the hospitality and gaming industry. Candidates applying for this role should be willing to undergo and pass background checks, drug screenings, and obtain necessary licenses and certifications required by federal, state, and gaming regulations.
Ultimately, this position offers an exciting opportunity for individuals passionate about hospitality and gaming to join a respected brand known worldwide. The Food and Beverage Server contributes directly to the guest experience, making every visit to Hard Rock Sacramento at Fire Mountain unforgettable by combining excellent service with the unique energy of the Hard Rock atmosphere. This role not only requires excellent customer interaction skills but also the ability to work efficiently under pressure and adapt to various hospitality situations, making it ideal for candidates looking to build a rewarding career in the gaming and entertainment industry.
The role of the Food and Beverage Server at Hard Rock Sacramento at Fire Mountain is a critical position dedicated to delivering outstanding service that aligns with the brand's high standards. The incumbent in this role is responsible for creating an inviting dining atmosphere that encourages guests to enjoy their meals and return frequently. This position requires a proactive individual who can build and sustain guest relations by providing knowledgeable menu guidance, timely service, and a friendly demeanor. The Food and Beverage Server serves as the face of Hard Rock’s culinary offerings, greeting guests courteously, informing them about daily specials, assisting in menu and beverage selections, and ensuring guest satisfaction through attentive service and thorough follow-ups on food quality.
Additionally, the server must maintain an impeccable personal appearance and uphold sanitation and safety protocols to foster a clean and pleasant environment. Responsibilities include performing tableside cooking, salad preparations, wine service, and assisting in special events or parties, which may involve carving, cooking, setup, or teardown duties. The role demands flexibility to work varied shifts including holidays and weekends, reflecting the dynamic nature of the hospitality and gaming industry. Candidates applying for this role should be willing to undergo and pass background checks, drug screenings, and obtain necessary licenses and certifications required by federal, state, and gaming regulations.
Ultimately, this position offers an exciting opportunity for individuals passionate about hospitality and gaming to join a respected brand known worldwide. The Food and Beverage Server contributes directly to the guest experience, making every visit to Hard Rock Sacramento at Fire Mountain unforgettable by combining excellent service with the unique energy of the Hard Rock atmosphere. This role not only requires excellent customer interaction skills but also the ability to work efficiently under pressure and adapt to various hospitality situations, making it ideal for candidates looking to build a rewarding career in the gaming and entertainment industry.
Job Requirements
- must obtain and maintain valid licenses/certifications per federal, state and ERGC gaming regulations
- must successfully pass background check
- must successfully pass drug screening
- must be at least twenty-one years of age
- must be able to work holidays and weekends
- must be flexible with shifts and unusual hours
- prior experience in the gaming industry strongly preferred
Job Qualifications
- must obtain and maintain valid licenses/certifications per federal, state and ERGC gaming regulations
- successfully pass background check
- successfully pass drug screening
- must be at least twenty-one years of age
- prior experience in the gaming industry strongly preferred
- knowledge of table service procedures and etiquette
- excellent customer service skills
- ability to present an image of excitement, enthusiasm and professionalism
- ability to communicate effectively with employees and guests
- ability to restock materials and retrieve dropped items
- ability to transport trays and plates weighing up to 50 pounds
- ability to take orders, recite specials, and point out menu items
- ability to use coffee machines, beverage dispensers, microwaves, toasters, and point-of-service systems
Job Duties
- create an atmosphere that induces guests to make Hard Rock Sacramento at Fire Mountain their choice for gaming entertainment
- recognize guests immediately with a friendly, courteous greeting and inform them of daily specials
- act as an information center representative providing information on Hard Rock services and facilities
- assist guests with menu and beverage selection demonstrating salesmanship and product knowledge
- ensure guest satisfaction through food quality checks and responsiveness to complaints
- maintain a well-groomed, neat, and clean appearance with attention to sanitation and safety
- anticipate, identify, and provide for guest needs
- perform inventories and other assigned duties
- perform tableside cooking, salad entrées, desserts and present wines
- attend and participate in meetings, completing follow-ups
- assist with duties at special events or parties including carving, cooking, setup, or teardown
- clean and distribute ash trays
- sanitize work and public spaces
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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