Server - Brooklyn Bowl Philly

Philadelphia, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Weekend Shifts

Benefits

competitive compensation

Professional career development

vacation

healthcare

Retirement benefits

Student loan repayment

Tuition Reimbursement

Job Description

Brooklyn Bowl Philadelphia is the newest addition to the original Brooklyn Bowl, heralded by Rolling Stone as "one of the most incredible places on Earth." As an exciting blend of live music, bowling, craft beers, and acclaimed food, Brooklyn Bowl Philadelphia offers a dynamic entertainment experience in the historic Fishtown neighborhood. The venue features 24 lanes of bowling, two bars stocked with locally crafted beers, and a menu curated by the renowned Blue Ribbon restaurant group. Seamlessly integrating top-tier live performances with a unique nightlife atmosphere, Brooklyn Bowl Philadelphia aims to be the ultimate night out in a burgeoning entertainment district adjacent to The Fillmore and The Punchline. This fourth Brooklyn Bowl location proudly embraces its core values, emphasizing local sourcing, environmental sustainability, and a commitment to community engagement. Opening in late 2021, the venue promises an unparalleled combination of music, food, beer, and bowling that attracts visitors from all over and cultivates a welcoming, inclusive environment.

The Food Server role at Brooklyn Bowl Philadelphia is pivotal in delivering exceptional guest experiences. This position involves managing all stages of food and beverage service, from clarifying menu selections and placing orders to ensuring proper food presentation according to department standards. Food Servers act as knowledgeable ambassadors of the menu, communicating ingredient details, preparation methods, and special offerings to guests to enhance their dining experience. In addition to taking orders and processing payments, servers are responsible for maintaining an inviting and clean service area, ensuring guests’ needs and requests are met courteously and promptly. This role demands working in a lively, high-energy setting with music and crowds, requiring stamina, attentiveness, and excellent interpersonal skills. Servers collaborate closely with kitchen staff, management, and other team members to uphold Brooklyn Bowl's reputation for outstanding service and create a memorable night out for all visitors. The position requires flexibility in scheduling, including weekends and holidays, and physical readiness to handle carrying trays and standing for extended periods. Brooklyn Bowl Philadelphia offers competitive compensation and professional development opportunities, making this a fulfilling career choice for individuals passionate about hospitality within a vibrant entertainment venue.

Job Requirements

High school diploma or equivalent
Valid Food Worker or Health Card
Valid RAMP certification
Previous customer service or food service experience
Ability to handle fast-paced work environment
Good communication and interpersonal skills
Ability to carry trays up to 35 pounds
Ability to stand for long periods
Flexibility to work weekends and holidays
Work authorization without visa sponsorship

Job Qualifications

High school graduate or equivalent preferred
Valid Food Worker or Health Card required
Valid RAMP certification required
Previous experience in customer service, food service, restaurant or related fields
Ability to build rapport with guests
Ability to thrive in a fast-paced environment
Basic math and reading skills
Excellent interpersonal and communication skills
Familiarity with menu, preparation procedures and prices
Ability to work closely and efficiently with others
Previous experience in a high-volume restaurant
Ability to work a flexible schedule including weekends and holidays

Job Duties

Responsible for all stages of food and beverage service in the restaurant, bowling area, bar or other areas throughout the venue
Maintain the cleanliness and appearance of the dining or service area to meet departmental standards
Greet and make all guests feel welcome
Respond to guest inquiries and requests in a timely fashion
Ensure the guest has an enjoyable experience
Possess in-depth knowledge of all menu items and specials, including ingredients, preparation methods
Ensure appropriate utensils and condiments are present for the meal being served
Check all tables to ascertain guest needs and remain attentive
Ensure all phases of the meal are carried out appropriately from seating to departure
Attend to special requests and communicate details to kitchen and management
Obtain food and drink orders from guests and make appropriate suggestions
Collect and process payment and use POS system accurately
Communicate any guest concerns to management promptly
Comply with health code and alcohol regulations
Work collaboratively to provide the best overall guest experience
Perform other duties as assigned