Server / Bartender

Richmond, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $20.00 - $30.00

Work Schedule

Rotating Shifts

Flexible

Weekend Shifts

Benefits

Competitive wages

tips are paid daily

Flexible work schedules

Diverse work environment

401k

Free teammate meals

discounts

Health Insurance

Job Description

Genghis Grill is a dynamic and fast-growing restaurant chain that specializes in custom stir-fry bowls and offers a unique dining experience crafted around a fast-casual format. As a leader in the restaurant industry, Genghis Grill is known for its fresh, high-quality ingredients and a vibrant work environment that values teamwork, diversity, and personal growth. Their focus on customer satisfaction and operational excellence has made them a preferred dining destination for guests looking for flavorful and personalized meals. Alongside providing a diverse menu, Genghis Grill cultivates a supportive atmosphere for its employees, encouraging success and career advancement within the company. They are committed to fostering an inclusive culture where every team member is valued and supported. The company offers competitive wages, daily tip payments, flexible schedules, and a variety of employee benefits including health insurance for full-time teammates, 401K plans, and complimentary meals and discounts. Employees at Genghis Grill enjoy working in a lively, team-oriented restaurant that allows them to develop professionally while delivering exceptional service to customers.

The role of Server at Genghis Grill is an exciting opportunity for individuals passionate about hospitality and customer service. Servers play a crucial role in ensuring a positive guest experience by providing timely, accurate, and friendly service. This position is designed for motivated individuals who thrive in team environments and possess a high energy level, friendly demeanor, and strong organizational skills. Servers are responsible for taking orders, delivering food and beverages, processing payments, maintaining a clean and safe dining environment, and suggesting menu items to enhance customer satisfaction and sales. Genghis Grill provides a structured yet flexible work environment where servers can grow their skills, enjoy flexible work schedules, and participate in a diverse workforce. This role requires awareness of food and alcohol safety standards, excellent communication skills, and the ability to work effectively under pressure. Servers are expected to demonstrate outstanding hospitality while adhering to company policies and contributing to a safe and efficient workplace. Overall, the Server position at Genghis Grill offers a rewarding career path with ample opportunities for upward mobility within the company's growing restaurant network.

Job Requirements

Must be able to lift/carry up to 25 lb
Must be capable of constant walking, standing, stooping, and reaching in any direction
Must have manual dexterity
Must maintain valid state and local food handlers and alcohol certifications
Must be available for flexible scheduling including weekends and holidays
Must be able to follow company cash handling policies
Must maintain a calm and friendly demeanor under pressure

Job Qualifications

Must be motivated and have a high energy level
Must be customer-centric, demonstrating a desire to be of service
Must be organized
Must be able to excel in high-pressure environments
Must be able to follow written and verbal instructions
Must have a calm and friendly demeanor at all times
Must have a working knowledge of our menu items including signature beverages
Must be respectful of all customers, managers, team members, and vendors
Must be able to recognize common signs of intoxication and know how to address the situation following Genghis Grill standards
Must maintain all required state and local food and alcohol certifications
Must be available to a variety of opens, swings, and closes including weekends and holidays

Job Duties

Demonstrates outstanding hospitality and service throughout each shift with customers, managers, and team members
Demonstrates teamwork
Takes food and beverage orders from customers
Accepts customer payments and processes quickly and accurately in accordance with Genghis Grill cash handling policies
Follows company cash handling policies and procedures
Completes opening duties, shift, and closing duties
Delivers food and beverages to customers in a timely manner
Suggestively upsells when options exist for liquor or food items
Follows all sanitation and safety policies
Maintains the server stations ensuring they remain stocked throughout the shift
Ensures table maintenance throughout the dining experience
Able to fill in as needed to ensure a smooth experience for customers and team members
Maintains a safe working environment and reports any safety issues to management immediately
Maintains valid state and local food handlers and alcohol certifications
Adheres to all Genghis Grill policies and procedures
Advises Restaurant Manager/General Manager/Regional Director of any non-routine situations
Other duties as assigned by management