Server, Atrio (Substitute) - Conrad New York Downtown

Conrad New York, a prestigious Forbes 4-Star luxury hotel located in the vibrant heart of Lower Manhattan, offers an unparalleled hospitality experience with 463 elegantly appointed rooms, exceptional banquet facilities spanning 30,000 square feet, and three distinguished food and beverage outlets including a 3-meal restaurant, rooftop bar, and comprehensive in-room dining services. As part of the Atrio Team at Conrad New York, you will be joining a renowned establishment that combines contemporary luxury with warm, genuine hospitality, creating memorable moments for guests from around the world. This luxury hotel is part of the globally recognized Hilton portfolio, known for its commitment to excellence, innovation, and a rich heritage of hospitality.

As a Substitute Server at Conrad New York, your role will be critical in delivering the high standards of service expected at one of New York City's most elite hotels. This position offers a unique opportunity to work in a dynamic environment with a flexible schedule that includes weekdays, weekends, and holidays. The hourly pay rate starts at $21.74, commensurate with your experience and expertise. It is important to note that this role is unionized under the Local 6 Union, which requires complete open availability as schedules and hours may vary week to week depending on business needs and seniority. This position does not guarantee full-time hours, making adaptability and flexibility essential qualities for success.

In this role, you will be more than a food and beverage server - you will be a crucial ambassador of the Conrad New York's hospitality brand. Every interaction with a guest is an opportunity to brighten their day and create a lasting positive experience. You will be expected to bring energy, enthusiasm, and professionalism to your service while maintaining meticulous attention to detail. Your responsibilities will include mastering the menu and beverage offerings so you can confidently guide guests through their dining choices and respond knowledgeably to questions. Efficiency and care are imperative as you take orders, input them accurately into the point-of-sale system, and ensure prompt delivery of food and beverages. In addition to serving guests, you will be responsible for managing the food service station, keeping it fully stocked, clean, and organized, which contributes significantly to overall service quality. Moreover, adherence to health, safety, sanitation, and alcohol awareness regulations is mandatory, ensuring a safe and enjoyable environment for both guests and team members.

The Conrad New York values core principles that guide every team member's success. These include hospitality – a true passion for creating welcoming and warm experiences; integrity – always doing the right thing; leadership – inspiring and motivating others; teamwork – fostering collaborative success; ownership – taking responsibility and accountability; and a focus on the present moment to deliver excellence consistently. By joining this team, you are not only taking on a job but becoming part of a culture that nurtures growth, learning, and the opportunity to excel in the hospitality industry.

Hilton, the parent company, prides itself on investing in its team members by offering exceptional perks and benefits to support your wellbeing and professional growth. These include deeply discounted travel opportunities worldwide, an employee stock purchase program to build financial futures, paid parental leave, personalized caregiving and crisis support services, mental health resources, generous paid time off, comprehensive health and welfare benefits, and retirement savings plans. Such benefits reflect Hilton’s commitment to making the workplace rewarding and supportive, helping you thrive in your career while balancing life’s priorities.

Working at Conrad New York means being part of an award-winning workplace culture recognized by Great Place to Work and Fortune. Known for welcoming over 3 billion guests globally, Hilton remains steadfast in its founding vision to fill the earth with the light and warmth of hospitality. Whether you’re starting your career or seeking new opportunities, Hilton and Conrad New York provide a professional environment that values your contribution and offers ongoing support and development. Join this exceptional team and help make every guest’s stay truly magical.