Server at The Chase Club

St. Louis, MO, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Health Savings Account with Company Match

401(k) retirement plan with company match

Paid vacation

paid sick days

Sonesta Hotel Discounts

educational assistance

Paid parental leave

Company paid life insurance

company paid short term disability insurance

company paid long term disability insurance

Employee perks and discounts

hospital indemnity

critical illness insurance

accident insurance

Job Description

Sonesta International Hotels is the 8th largest hotel company in the United States and continues to grow rapidly. It is a prominent player in the hospitality industry with a diverse portfolio of more than 1000 owned, managed, and franchised properties spanning across eight countries. Sonesta offers an epic mix of full-service and focused-service hotels located in major cities, providing guests with a unique blend of quality, value, and exceptional hospitality experiences. The company is highly committed to the human side of hospitality, ensuring that every guest receives service filled with passion, loyalty, and genuine connection. Sonesta's mission is captured by their motto "Together We Thrive," reflecting a culture where high standards and heartfelt service drive every interaction and guest stay.

The Chase Club Server role at Sonesta International Hotels is a vital position responsible for delivering fast, friendly, and personalized food and beverage service that aligns with the high standards of the hotel. This role demands an energetic, detail-oriented, and team-focused individual who is passionate about creating a welcoming and memorable dining environment for all guests. As a Chase Club Server, you will be greeting guests warmly, taking orders accurately, serving food and beverages promptly, and effectively anticipating guest needs to ensure satisfaction throughout every phase of dining. This position involves maintaining exemplary cleanliness and presentation standards within the dining area, supporting operational excellence by cooperating across departments, and fostering strong relationships with both guests and colleagues.

Candidates for this role should be capable of working efficiently in a fast-paced setting while maintaining professional conduct and attention to detail. Flexibility in scheduling is essential, including availability during nights, weekends, and holidays. Previous experience in a restaurant, club, hotel, or food and beverage environment is preferred to meet the expectations of the role successfully.

Sonesta International Hotels not only offers a dynamic work environment promoting growth and teamwork but also provides comprehensive benefits including medical, dental, and vision insurance, 401(k) retirement plans, paid vacation, and various employee perks. Working as a Chase Club Server offers an enriching opportunity to grow within a respected global hospitality brand dedicated to guest satisfaction and quality service.

Job Requirements

High school diploma or equivalent
Previous experience in food and beverage service preferred
Strong interpersonal and communication skills
Ability to work in a fast-paced environment
Ability to stand and walk for extended periods
Ability to lift trays and supplies
Flexibility to work various shifts including nights, weekends, and holidays

Job Qualifications

Previous restaurant, club, hotel, or food and beverage experience preferred
Strong communication and guest service skills required
Ability to work efficiently in a fast-paced environment while maintaining professionalism and attention to detail
Must be able to stand and walk for extended periods and lift trays or supplies as needed
Availability to work a flexible schedule including nights, weekends, and holidays

Job Duties

Greet all guests warmly and professionally while creating a welcoming and engaging dining experience
Take food and beverage orders accurately and efficiently while anticipating guest needs and preferences
Serve food and beverages promptly in accordance with established quality, presentation, and service standards
Provide knowledgeable recommendations regarding menu items, beverages, and daily specials
Ensure guest satisfaction throughout the dining experience and respond promptly and professionally to guest requests or concerns
Prepare food and beverages for service according to established health, safety, and presentation standards
Clear, clean, and reset tables promptly to maintain a polished and inviting dining environment
Maintain cleanliness of service stations, dining areas, tables, chairs, walls, mirrors, windows, and floors throughout each shift
Complete all assigned opening, side-work, and closing duties thoroughly and efficiently
Process guest payments accurately and responsibly in accordance with cash handling and charge procedures
Maintain cleanliness, organization, and stock levels of all service areas
Work collaboratively with culinary, stewarding, and hotel teams to ensure seamless guest experiences
Demonstrate genuine care and enthusiasm in serving guests while creating memorable experiences
Recognize returning guests and anticipate individual needs whenever possible
Treat all colleagues with professionalism, respect, and dignity
Promote teamwork and maintain positive working relationships across all hotel departments