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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health Savings Account with Company Match
401(k) retirement plan with company match
Paid vacation
paid sick days
Sonesta Hotel Discounts
educational assistance
Paid parental leave
Company paid life insurance
company paid short term disability insurance
company paid long term disability insurance
Employee perks and discounts
hospital indemnity
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels is the 8th largest hotel company in the United States and continues to grow rapidly. It is a prominent player in the hospitality industry with a diverse portfolio of more than 1000 owned, managed, and franchised properties spanning across eight countries. Sonesta offers an epic mix of full-service and focused-service hotels located in major cities, providing guests with a unique blend of quality, value, and exceptional hospitality experiences. The company is highly committed to the human side of hospitality, ensuring that every guest receives service filled with passion, loyalty, and genuine connection. Sonesta's mission is captured by... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in food and beverage service preferred
- Strong interpersonal and communication skills
- Ability to work in a fast-paced environment
- Ability to stand and walk for extended periods
- Ability to lift trays and supplies
- Flexibility to work various shifts including nights, weekends, and holidays
Job Qualifications
- Previous restaurant, club, hotel, or food and beverage experience preferred
- Strong communication and guest service skills required
- Ability to work efficiently in a fast-paced environment while maintaining professionalism and attention to detail
- Must be able to stand and walk for extended periods and lift trays or supplies as needed
- Availability to work a flexible schedule including nights, weekends, and holidays
Job Duties
- Greet all guests warmly and professionally while creating a welcoming and engaging dining experience
- Take food and beverage orders accurately and efficiently while anticipating guest needs and preferences
- Serve food and beverages promptly in accordance with established quality, presentation, and service standards
- Provide knowledgeable recommendations regarding menu items, beverages, and daily specials
- Ensure guest satisfaction throughout the dining experience and respond promptly and professionally to guest requests or concerns
- Prepare food and beverages for service according to established health, safety, and presentation standards
- Clear, clean, and reset tables promptly to maintain a polished and inviting dining environment
- Maintain cleanliness of service stations, dining areas, tables, chairs, walls, mirrors, windows, and floors throughout each shift
- Complete all assigned opening, side-work, and closing duties thoroughly and efficiently
- Process guest payments accurately and responsibly in accordance with cash handling and charge procedures
- Maintain cleanliness, organization, and stock levels of all service areas
- Work collaboratively with culinary, stewarding, and hotel teams to ensure seamless guest experiences
- Demonstrate genuine care and enthusiasm in serving guests while creating memorable experiences
- Recognize returning guests and anticipate individual needs whenever possible
- Treat all colleagues with professionalism, respect, and dignity
- Promote teamwork and maintain positive working relationships across all hotel departments
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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