Server Assistant/Host - Town Company

Overland Park, KS, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Weekend Shifts

Benefits

Free room nights

discounted room rates

Medical insurance

Prescription coverage

Dental Insurance

Vision Insurance

401k plan

Life insurance

Disability insurance

Paid Time Off

Paid Family Bonding Time

Adoption assistance

Employee stock purchase plan

Tuition Reimbursement Program

Job Description

Serenely located within the historic Kansas City Club building, The Hotel Kansas City is a premier destination that exquisitely blends the timeless charm of a historic social club with the sophistication and luxury of modern hospitality. With a rich legacy spanning over 100 years, this iconic hotel has served as the foremost social meeting place in Kansas City, offering guests a unique ambiance that combines history, culture, and contemporary elegance. The Hotel Kansas City boasts 144 beautifully appointed guest rooms, alongside exceptional dining experiences at its Town Company restaurant, where guests can enjoy three meals daily, and the Nighthawk cellar, a vibrant live music cocktail bar. A welcoming lobby lounge and bar further enhance the atmosphere, creating a vibrant social hub for both locals and visitors alike. For those organizing events, the hotel provides an impressive 20,000 square feet of versatile meeting space featuring historic ballrooms and a stunning 3,000 square foot rooftop event patio, making it an ideal venue for weddings, conferences, and other special occasions.

The role available at The Hotel Kansas City is centered in the Town Company restaurant and encompasses dual responsibilities as a server assistant and host. The server assistant function involves collaborating closely with servers to ensure that food and beverages are delivered efficiently, courteously, and with professionalism, all directed towards achieving the highest level of guest satisfaction. In this capacity, the candidate will be expected to provide prompt and friendly service, maintain cleanliness and organization of workstations, and assist in creating a seamless dining experience. Meanwhile, the host duties focus on managing the front-of-house guest experience by warmly welcoming patrons, creating positive first impressions, managing table accommodations, and offering insightful menu recommendations. Hosts play a pivotal role in enriching the overall restaurant atmosphere and may be the final point of contact, ensuring guests leave with a memorable dining experience.

This dynamic position requires flexibility and a strong commitment to excellence, as it blends guest interaction and operational support in a fine dining setting. Ideal candidates must be ready to perform a variety of tasks such as pre-setting tables, delivering food orders, refilling beverages, clearing and resetting tables efficiently, communicating specials and promotions, and assisting with problem resolution. This is a unique opportunity to work within a historic venue famed for its exceptional hospitality standards while delivering outstanding service that resonates with both local customers and travelers. The position offers a chance to be part of a team that holds a deep appreciation for tradition and innovation in hospitality. The establishment values professionalism, attentiveness, and a genuine passion for enhancing guest experiences, making it a rewarding environment to develop a hospitality career.

Job Requirements

High school diploma or GED equivalency required
Availability congruent with Town Company hours required, Wednesday - Sunday 4pm - 12am
Prior experience in food and beverage or hospitality required
Strong organizational skills required
Skilled at problem solving with an ability to work professionally and respectfully
Ability to lift, pull and push up to 30lbs
Ability to transport large trays weighing up to 50lbs through a crowded room on a continuous basis throughout the shift
Ability to operate beverage and toast equipment
Ability to stand, walk, and continuously perform essential functions for an extended period of time

Job Qualifications

High school diploma or GED equivalency required
Availability congruent with Town Company hours required, Wednesday - Sunday 4pm - 12am
Prior experience in food and beverage or hospitality required
Fine dining experience preferred
Strong knowledge of food and beverage preparations, service standards, guest relations, and etiquette preferred
Strong organizational skills required
Skilled at problem solving with an ability to work professionally and respectfully
Ability to remember, recite, and promote the entire variety of exciting menu items
Ability to lift, pull and push up to 30lbs

Job Duties

Follow all departmental policies, service procedures, and standards
Ensure proper use, care, and maintenance of equipment
Maintain cleanliness, sanitation, and organization of all work areas
Maintain full knowledge of table/seat numbers, room capacity, hours of operation, contact information, and restaurant setup
Maintain full knowledge of all spirits, beers, non-alcoholic beverages, glassware, and garnishes
Maintain full knowledge of wine-by-the-glass program and characteristics of each selection
Maintain full knowledge of all menu items, preparation methods, ingredients, and quality standards
Maintain full knowledge of local vendors and farmers
Maintain full knowledge of POS and reservation systems
Ensure assigned station is properly set and clean before, during, and after shifts
Confirm service ware condition and ensure items meet standards
Greet guests warmly, anticipate needs, and provide attentive, professional service
Stay knowledgeable about hotel services and local attractions to assist guests
Communicate specials and promotions clearly
Comply with all liquor laws and company alcohol service policies
Preset tables as needed
Deliver food orders (up to 50 lbs), verifying accuracy and presentation
Refill beverages, check guest satisfaction, clear courses, and remove soiled items promptly
Assist in resolving guest complaints by involving management appropriately
Market and serve desserts and specialty beverages
Clear and reset tables efficiently
Complete assigned side work and general cleaning tasks
Perform additional duties as assigned by management