Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
Dental Insurance
Employee assistance program
Health Insurance
401(k) matching
401(k)
Vision Insurance
Job Description
Hai Hospitality is a distinguished multi-concept restaurant group headquartered in Austin, Texas, known for its innovative and high-quality dining experiences. The group boasts a portfolio of celebrated restaurant concepts including Uchi, Uchiko, Uchiba, and Loro, each offering a unique take on Japanese and Asian fusion cuisine. With a strong emphasis on hospitality and community, Hai Hospitality creates environments where both employees and guests can thrive. The company places great value on work ethic, craftsmanship, and creativity, encouraging its staff to take pride in their contributions and be part of an evolving culinary movement. As a workplace, Hai Hospitality fosters inclusion, diversity, and professional growth opportunities, ensuring that every team member feels valued and empowered. The company is an equal opportunity employer and participates in E-Verify at its Arizona and Florida locations, demonstrating its commitment to legal employment practices and workforce integrity.
The Server Assistant / Server role at Hai Hospitality involves supporting the service team at various levels to deliver memorable guest experiences. This position serves as a foundational step for those interested in advancing within the restaurant industry, particularly in a hospitable and guest-centered environment. New hires receive comprehensive training on the menu, which includes extensive information about Japanese cuisine, current specials, and beverage offerings such as beer, wine, and sake. This knowledge base is supplemented with peer-led beverage training designed to elevate the quality of service provided to guests. Key responsibilities include being actively engaged on the floor to assist with side work, bussing and resetting tables, polishing glassware, stocking supplies, and aiding servers to enhance guest satisfaction. The position also includes delivering food and explaining dishes to guests, as well as managing curbside orders efficiently.
Working at Hai Hospitality offers numerous benefits that contribute to a positive and supportive work environment. Employees have access to medical, dental, vision, and accident insurance options, along with a mental health support program through the Employee Assistance Program. The company values internal promotion, providing ample opportunities for career advancement within the organization. Moreover, staff enjoy dining discounts and a workplace culture that champions teamwork and respect. The physical nature of the role requires a readiness to work in varied temperature environments, the ability to lift and carry significant weights, and maintaining a professional and hygienic appearance at all times. Candidates must be able to communicate effectively with guests and coworkers, follow safety standards, and thrive in a fast-paced, dynamic service setting. Reasonable accommodations are available to help qualified individuals with disabilities perform essential job functions. Overall, the Server Assistant / Server position is ideal for motivated individuals seeking to develop their hospitality skills in a reputable and growth-oriented restaurant group that values excellence, inclusivity, and the guest experience.
The Server Assistant / Server role at Hai Hospitality involves supporting the service team at various levels to deliver memorable guest experiences. This position serves as a foundational step for those interested in advancing within the restaurant industry, particularly in a hospitable and guest-centered environment. New hires receive comprehensive training on the menu, which includes extensive information about Japanese cuisine, current specials, and beverage offerings such as beer, wine, and sake. This knowledge base is supplemented with peer-led beverage training designed to elevate the quality of service provided to guests. Key responsibilities include being actively engaged on the floor to assist with side work, bussing and resetting tables, polishing glassware, stocking supplies, and aiding servers to enhance guest satisfaction. The position also includes delivering food and explaining dishes to guests, as well as managing curbside orders efficiently.
Working at Hai Hospitality offers numerous benefits that contribute to a positive and supportive work environment. Employees have access to medical, dental, vision, and accident insurance options, along with a mental health support program through the Employee Assistance Program. The company values internal promotion, providing ample opportunities for career advancement within the organization. Moreover, staff enjoy dining discounts and a workplace culture that champions teamwork and respect. The physical nature of the role requires a readiness to work in varied temperature environments, the ability to lift and carry significant weights, and maintaining a professional and hygienic appearance at all times. Candidates must be able to communicate effectively with guests and coworkers, follow safety standards, and thrive in a fast-paced, dynamic service setting. Reasonable accommodations are available to help qualified individuals with disabilities perform essential job functions. Overall, the Server Assistant / Server position is ideal for motivated individuals seeking to develop their hospitality skills in a reputable and growth-oriented restaurant group that values excellence, inclusivity, and the guest experience.
Job Requirements
- Must be able to effectively communicate with guests and other employees
- Detect and identify safety issues and comply with safety guidelines and standards
- Lift and carry trays, dishes, equipment, and goods up to 50 lbs, stock inventory, and perform restocking duties
- Must have the ability to stand and walk for extended periods
- Bend, stoop, and reach to access various areas and items
- Ability to work in a fast-paced, high-pressure environment
- Ability to work in a variety of temperatures, both hot and cold
- Lift, push, or pull objects such as tables and chairs to reconfigure seating arrangements
- Ability to use kitchen equipment safely and efficiently, such as ovens, grills, and knives
- Maintain a neat and organized workspace, including proper storage of supplies and cleaning of surfaces
- Move quickly and efficiently to respond to customer needs
- Ability to work in close proximity to coworkers in a crowded kitchen or serving area
- Tolerate exposure to potential allergens and food odors
- Maintain a professional and hygienic appearance, including proper uniform and personal grooming
- Understand directives and communicate effectively with leadership and coworkers
- Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential functions
Job Qualifications
- Effective communication skills with guests and employees
- Ability to detect and identify safety issues and follow safety guidelines
- Capability to lift and carry trays, dishes, equipment, and goods up to 50 lbs
- Ability to stand and walk for extended periods
- Ability to bend, stoop, and reach to access various areas and items
- Ability to work in a fast-paced, high-pressure environment
- Ability to work in a variety of temperatures, both hot and cold
- Ability to push, pull, or lift objects such as tables and chairs
- Safe and efficient use of kitchen equipment such as ovens, grills, and knives
- Ability to maintain a neat and organized workspace
- Ability to move quickly and efficiently to respond to customer needs
- Ability to work in close proximity to coworkers
- Tolerance to exposure to potential allergens and food odors
- Maintain a professional and hygienic appearance
- Understand directives and communicate effectively with leadership and coworkers
Job Duties
- Acquaint yourself with the menu, current specials, and Japanese cuisine
- Learn about beer, wine, and sake through peer-led beverage training
- Be present and active on the floor, assisting with running side work
- Bus and reset tables, polish glassware, stock supplies
- Assist servers with all aspects of service to enhance the guest experience
- Deliver food to guests and explain each dish
- Receive, organize, and deliver curbside orders to guests waiting outside
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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