Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Paid holidays
Job Description
Graton Resort & Casino is a premier entertainment destination located in Northern California, renowned for its luxurious casino, vibrant dining options, and exceptional customer service. As a leading resort and casino, it offers a dynamic and upscale environment where guests enjoy world-class gaming, exquisite culinary experiences, and entertainment events. The resort fosters a culture of excellence and hospitality, emphasizing teamwork, professionalism, and guest satisfaction at every level. Employment at Graton Resort & Casino promises a stimulating career within an organization committed to quality and innovation in the leisure and hospitality industry.
The Playbook Sports Bar Server Assistant role at Graton Resort & Casino is a vital position within the food and beverage team. This position involves supporting the bar and dining room operations by bussing tables, stocking service stations, and maintaining cleanliness to ensure an efficient and welcoming environment. It requires collaboration with servers, bartenders, kitchen staff, and other front-of-house team members to deliver a seamless service experience for guests. A key responsibility includes timely and accurate food delivery from the kitchen to the correct seats, maintaining high standards of presentation and quality. The candidate must also be attentive to guest needs, support hospitality values, and uphold the property’s health, safety, and sanitation standards. This role is hands-on and fast-paced, ideal for individuals who thrive in a team setting and are dedicated to exceptional customer service and operational excellence. Working as the Server Assistant at Playbook Sports Bar presents an opportunity to develop invaluable skills within a prestigious resort environment while contributing to an outstanding guest experience.
The Playbook Sports Bar Server Assistant role at Graton Resort & Casino is a vital position within the food and beverage team. This position involves supporting the bar and dining room operations by bussing tables, stocking service stations, and maintaining cleanliness to ensure an efficient and welcoming environment. It requires collaboration with servers, bartenders, kitchen staff, and other front-of-house team members to deliver a seamless service experience for guests. A key responsibility includes timely and accurate food delivery from the kitchen to the correct seats, maintaining high standards of presentation and quality. The candidate must also be attentive to guest needs, support hospitality values, and uphold the property’s health, safety, and sanitation standards. This role is hands-on and fast-paced, ideal for individuals who thrive in a team setting and are dedicated to exceptional customer service and operational excellence. Working as the Server Assistant at Playbook Sports Bar presents an opportunity to develop invaluable skills within a prestigious resort environment while contributing to an outstanding guest experience.
Job Requirements
- High school diploma or equivalent
- Previous experience in a customer service role preferred
- Ability to communicate effectively with team members and guests
- Capable of standing and walking for extended periods
- Ability to handle multiple tasks simultaneously
- Familiarity with food safety and sanitation standards
- Dependable and punctual work ethic
Job Qualifications
- High school diploma or equivalent preferred
- Previous experience in food and beverage service is beneficial
- Strong communication and interpersonal skills
- Ability to work efficiently in a fast-paced environment
- Knowledge of health and safety regulations
- Team-oriented attitude
- Ability to maintain a professional and polished demeanor
Job Duties
- Support hospitality values while promoting company culture
- Maintain knowledge of food and beverage offerings and confidently explain menu
- Follow department service steps to ensure guest satisfaction
- Deliver food accurately and promptly with proper presentation
- Provide bread and water service per standards
- Monitor guest satisfaction and address issues promptly
- Communicate with kitchen and front-of-house staff for smooth service
- Assist with dining room, back bar, and service station setup and breakdown
- Clear tables and service areas of dirty dishes using prescribed methods
- Maintain cleanliness and sanitation in all work areas
- Adhere to all health, safety, and sanitation standards
- Provide friendly, personalized service throughout dining experience
- Perform additional tasks as assigned by management
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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