Server Assistant Margaux Restaurant - Part Time

AHC Hospitality is a distinguished hospitality company that embodies a wide spectrum of luxury and casual accommodations through its diverse portfolio of hotels, restaurants, and resorts. Known for delivering exceptional guest experiences, AHC Hospitality focuses on creating memorable moments for its patrons by providing outstanding service at every interaction point. The company prides itself on fostering a work environment that nurtures the growth and development of its team members, viewing employee success as a vital component of its overall achievement. With renowned properties including the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, and Courtyard by Marriott Downtown, AHC Hospitality offers an expansive array of opportunities for both guests and employees to thrive within the vibrant hospitality industry. The company is committed to providing supportive training, career development pathways, and a workplace culture that celebrates diversity and excellence.

This particular position is a part-time role requiring availability for various shifts, including weekends. The role offers benefits such as discounted downtown parking, free employee meals, DailyPay access, and exclusive hotel and restaurant discounts. Compensation is competitive with a base rate of $6.25 per hour plus tips, providing earning potential in a dynamic work environment. The position is based at the JW Marriott Grand Rapids, a well-respected, luxury hotel known for its high standards of guest service and quality assurance.

As a Margaux Server Assistant, you will play a pivotal role in supporting the day-to-day operations of the restaurant. Your responsibilities will encompass a wide range of service duties such as counter service, food running, table service, and managing to-go orders efficiently. You will be expected to maintain a high standard of cleanliness and organization according to daily checklists and health and safety regulations, including temperature logging, product rotation, and waste management. Understanding the menu's offerings, including ingredients and special promotions like happy hour, is essential for providing knowledgeable recommendations to guests. The role requires a proactive approach to exceeding guest satisfaction by delivering exceptional service and fostering a collaborative team environment.

In addition to guest service, the Assistant Server will actively participate in maintaining the restaurant's operational standards by engaging in regular cleaning duties, side work tasks, and adherence to attendance policies. Strong communication skills are vital as the role involves collaboration with management and team members to ensure seamless service delivery. The position also involves a sense of urgency when addressing guest concerns or operational issues, along with a commitment to upholding the AHC safety standards. Candidates must be prepared to handle tasks such as pouring drinks, including wine and beer, and making mixed drinks when a bartender is not available, as well as completing TIPS certification within 90 days of employment to comply with responsible beverage service practices. This role offers an exciting opportunity to contribute meaningfully to a reputed hospitality company that values teamwork, professionalism, and guest satisfaction.