Job Overview
Compensation
Hourly
Exact $10.00
Benefits
hourly pay
Tips
Training and Development
flexible schedule
Employee Discounts
Career advancement opportunities
inclusive work environment
Job Description
Regent Hotels & Resorts is a renowned luxury hotel brand known for providing exceptional hospitality experiences. Established in 1970, Regent Hotels & Resorts has built a legacy of delivering refined, elegant accommodations and services across its collection of high-end hotels and resorts. Known for blending modern luxury with gracious service, this brand attracts discerning travelers seeking serene and sensational stays. Regent Hotels & Resorts is part of the InterContinental Hotels Group (IHG), a global leader in hospitality, offering diverse opportunities for career growth within a dynamic and supportive environment. The company prioritizes inclusivity, equality, and maintaining high standards of excellence in guest service, embodying a culture of teamwork, professionalism, and innovation.
The Server Assistant (SA) role at Regent Hotels & Resorts is a pivotal support position focused on enhancing the dining experience and ensuring smooth service operations. Reporting to the Outlet Manager, the Server Assistant is tasked with maintaining the dining room's flow by overseeing table maintenance, aiding servers, delivering food to tables, and offering knowledgeable explanations of menu items to guests. This role requires a dedicated professional who is pleasant, conscientious, and well-versed in both the food and alcoholic beverage selections offered. The ideal candidate demonstrates excellent communication skills, can operate effectively within a team, and contributes positively to maintaining the restaurant's standards of cleanliness, organization, and guest satisfaction.
On any given day, the Server Assistant will be involved in delivering outstanding hospitality by ensuring attentive and polished service, managing workstations consistent with the restaurant's philosophy, and actively contributing to identifying areas for service improvement. They participate in pre-shift meetings to stay informed about new menu items and operational procedures, help expedite food delivery in collaboration with the kitchen staff, and maintain compliance with all health, safety, and labor regulations. Additionally, the role involves bussing tables, trash removal, assisting the bar with ice delivery, efficiently resetting tables to meet Regent Service Standards, and fostering professional relationships with business partners.
The hourly pay for this position is $10.00 plus tips, reflecting the company's commitment to rewarding excellent service. Regent Hotels & Resorts strongly encourages individuals from diverse backgrounds, including minorities, females, veterans, and those with disabilities, to apply. While specific requirements are set, candidates who may not meet every single criterion but believe they are a strong fit are encouraged to pursue the opportunity. This inclusive approach ensures that the brand attracts enthusiastic and talented professionals eager to contribute to an exceptional guest experience.
Joining Regent Hotels & Resorts as a Server Assistant means becoming part of a celebrated luxury brand renowned for its legendary hospitality and dedication to creating meaningful moments for guests. This role offers a unique chance to develop expertise in the hospitality industry, grow within a prestigious hotel group, and be a key player in delivering the highest standards of dining service. The position demands flexibility with work hours, including evenings, weekends, and holidays, reflecting the dynamic nature of the hospitality environment. Candidates will also participate in a pooled tip system, fostering a collaborative workplace culture. Overall, this opportunity is ideal for individuals passionate about delivering exceptional service in a luxurious and professional setting, eager to build a rewarding career with Regent Hotels & Resorts and the IHG family.
The Server Assistant (SA) role at Regent Hotels & Resorts is a pivotal support position focused on enhancing the dining experience and ensuring smooth service operations. Reporting to the Outlet Manager, the Server Assistant is tasked with maintaining the dining room's flow by overseeing table maintenance, aiding servers, delivering food to tables, and offering knowledgeable explanations of menu items to guests. This role requires a dedicated professional who is pleasant, conscientious, and well-versed in both the food and alcoholic beverage selections offered. The ideal candidate demonstrates excellent communication skills, can operate effectively within a team, and contributes positively to maintaining the restaurant's standards of cleanliness, organization, and guest satisfaction.
On any given day, the Server Assistant will be involved in delivering outstanding hospitality by ensuring attentive and polished service, managing workstations consistent with the restaurant's philosophy, and actively contributing to identifying areas for service improvement. They participate in pre-shift meetings to stay informed about new menu items and operational procedures, help expedite food delivery in collaboration with the kitchen staff, and maintain compliance with all health, safety, and labor regulations. Additionally, the role involves bussing tables, trash removal, assisting the bar with ice delivery, efficiently resetting tables to meet Regent Service Standards, and fostering professional relationships with business partners.
The hourly pay for this position is $10.00 plus tips, reflecting the company's commitment to rewarding excellent service. Regent Hotels & Resorts strongly encourages individuals from diverse backgrounds, including minorities, females, veterans, and those with disabilities, to apply. While specific requirements are set, candidates who may not meet every single criterion but believe they are a strong fit are encouraged to pursue the opportunity. This inclusive approach ensures that the brand attracts enthusiastic and talented professionals eager to contribute to an exceptional guest experience.
Joining Regent Hotels & Resorts as a Server Assistant means becoming part of a celebrated luxury brand renowned for its legendary hospitality and dedication to creating meaningful moments for guests. This role offers a unique chance to develop expertise in the hospitality industry, grow within a prestigious hotel group, and be a key player in delivering the highest standards of dining service. The position demands flexibility with work hours, including evenings, weekends, and holidays, reflecting the dynamic nature of the hospitality environment. Candidates will also participate in a pooled tip system, fostering a collaborative workplace culture. Overall, this opportunity is ideal for individuals passionate about delivering exceptional service in a luxurious and professional setting, eager to build a rewarding career with Regent Hotels & Resorts and the IHG family.
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or food and beverage service preferred
- Ability to operate in a fast-paced team environment
- Excellent communication skills
- Knowledge of food and beverage menus
- Ability to understand and convey menu details including dietary restrictions and allergies
- Flexibility to work evenings weekends and holidays
- Participation in a pooled tip system
- Ability to maintain cleanliness and organization in service areas
Job Qualifications
- High school diploma or equivalent
- Previous experience in a similar server assistant or food and beverage role preferred
- Knowledge of food and alcoholic beverage selections
- Excellent communication and interpersonal skills
- Ability to work effectively as part of a team
- Strong attention to detail and organizational skills
- Understanding of health safety and labor regulations relating to hospitality
- Patience and professionalism in a fast-paced service environment
Job Duties
- Deliver exceptional hospitality to all guests ensuring attentive polished and courteous service at all times
- Maintain clean and organized workstations consistent with restaurant philosophy culture and standards of excellence
- Recognize or propose areas for staff and restaurant improvement offering positive solutions for change
- Operate daily within the restaurant with efficiency respect friendliness professionalism teamwork knowledge patience awareness compassion courtesy and initiative
- Understand and comply fully with all programs procedures standards specifications guidelines and training programs
- Represent the restaurant professionally through effective communication cooperation and relationships with business partners
- Fully understand and comply with all health safety and labor regulations pertaining to the restaurant
- Bus used items at tables and remove all trash
- Assist bar with ice delivery
- Participate in pre-shift meetings and learn new menu items
- Welcome all guests ensuring responsive professional and gracious service
- Describe dinner features including changes and additions to guests
- Answer any questions about the menu food items wine list or other guest inquiries
- Liaise with server to ensure communication about guest wants and needs
- Understand server orders including menu changes dietary restrictions and allergies
- Assist chef in expediting food to the dining room
- Keep expediter station and kitchen stocked with plates plate wipes and doilies throughout service
- Reset tables efficiently to meet Regent Service Standards
Job Criteria
Experience
No experience required
Job Location
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