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Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $12.14
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible schedule

Job Description

The Garden of the Gods Resort and Club is a renowned hospitality establishment known for its exceptional service, stunning location, and commitment to creating memorable guest experiences. Located amid breathtaking natural surroundings, the resort offers an array of amenities including luxurious accommodations, fine dining, and a full-service spa. The environment is dynamic and supportive, providing growth and career development opportunities for all team members while upholding high standards in service, professionalism, and the wellness philosophy embodied in their STRATA virtues. This prestigious resort and club prides itself on maintaining a warm, welcoming atmosphere and delivering Four-Diamond level service standards.
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Job Requirements

  • minimum knowledge of food and beverage items and preparation, safe handling, and service techniques
  • ability to verbally communicate and record information in writing
  • prior restaurant experience preferred
  • basic food handler certification and alcohol service certification (may be provided by organization upon acceptance of position)
  • ability to work flexible schedule including weekends, holidays, and peak business periods
  • valid driver's license
  • cpr certification
  • food handler certification
  • alcohol server/seller certification
  • ability to perform physical tasks including standing, walking, bending, crawling, reaching, crouching, kneeling, balancing, pushing/pulling, lifting up to 70 lbs., manual dexterity, fine motor skills, gross motor skills, eye/hand coordination, and vision and hearing capabilities
  • ability to work indoors and outdoors in variable weather conditions
  • ability to comply with company policies and safety guidelines

Job Qualifications

  • knowledge of food and beverage items and preparation, safe handling, and service techniques
  • ability to verbally communicate and record information in writing
  • prior restaurant experience preferred
  • basic food handler certification and alcohol service certification (may be provided by organization upon acceptance of position)
  • ability to work flexible schedule including required shifts on weekends, holidays, and as business requires
  • ability to maintain professionalism and focus on customer service
  • ability to learn and memorize table numbers and seat assignments
  • able to handle guest interactions with a positive and empowered attitude
  • knowledge of resort and spa services and hours of operation

Job Duties

  • maintains work schedule as assigned and communicates any necessary scheduling requirements to management in advance of scheduled release
  • provide detailed and thorough knowledge of culinary and beverage items
  • complete required and suggested training to achieve maximum knowledge
  • ensure that all food orders are communicated accurately to the cooks and the food delivered is accurate to what the guests ordered and placed 'ladies first' correctly and promptly to the guest that ordered it
  • performs pre-shift side work to ensure success
  • reviews the menu and becomes thoroughly familiar with all items and means of preparation being offered that day, including the ingredients, preparation, sauces, and garnishes
  • review the wine list and be prepared to verbally communicate what wines compliment which food items and why
  • assists front servers in greeting guests, filling waters, mise en place, pre-bussing, communicating new orders, and delivering drinks as needed
  • checks with the lead line cooks for any special instructions prior to the beginning of each shift
  • ensures the line is properly set up and clean throughout the shift
  • works well in the kitchen to help facilitate food getting out to the restaurant and room service
  • answer the phone professionally and assists guests with reservations and room service orders when needed
  • delivers room service in a timely manner following four-diamond level standards of service
  • performs guest call backs and tray pick ups for room service when assigned
  • learn and memorize all table numbers and seat numbers so they can deliver the orders without auctioning
  • always maintains a constant focus on professionalism and customer service
  • immediately cleans and resets any tables that are dirty
  • keeps the floor free of debris
  • complete cleaning and stocking duties thoroughly and as assigned
  • be prepared to speak about the offerings of the entire resort and spa including services offered and hours of operation
  • deliver 'I Am Proud' service standards and department-specific signature touch points
  • establish cross-departmental channels of communication among teammates that are consistent and complete

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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