Server Assistant

Colorado Springs, CO, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $12.14

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

flexible schedule

Job Description

The Garden of the Gods Resort and Club is a renowned hospitality establishment known for its exceptional service, stunning location, and commitment to creating memorable guest experiences. Located amid breathtaking natural surroundings, the resort offers an array of amenities including luxurious accommodations, fine dining, and a full-service spa. The environment is dynamic and supportive, providing growth and career development opportunities for all team members while upholding high standards in service, professionalism, and the wellness philosophy embodied in their STRATA virtues. This prestigious resort and club prides itself on maintaining a warm, welcoming atmosphere and delivering Four-Diamond level service standards.

The role of the Food and Beverage Server Assistant is integral to enhancing the overall guest experience at the Garden of the Gods Resort and Club. This position primarily assists servers by greeting guests promptly when they are seated, running food efficiently, bussing tables, and ensuring the dining room remains clean and orderly throughout service. The assistant acts as an essential team member who supports the smooth operation of the restaurant and room service, ensuring that all guests and members receive excellent, personalized service. Beyond providing direct food and beverage support, the assistant is expected to have a deep product knowledge of culinary and beverage items, communicate effectively with kitchen staff, and uphold the resort's signature service standards known as "I Am Proud".

This is a hands-on position requiring teamwork, attentiveness, and a proactive approach to guest satisfaction. The Food and Beverage Server Assistant contributes by preparing the line with proper setup, assisting with drink deliveries, conducting guest callbacks for room service, and participating in side work and cleaning duties. The role also demands flexibility in scheduling, including availability for shifts on weekends, holidays, and during peak periods. The position emphasizes professionalism and the ability to respond professionally and with an empowered approach to solve any guest concerns in accordance with the LEARN model. Additionally, the assistant will actively articulate the offerings of the entire resort, including spa services, hours of operation, and other amenities, to enhance guest engagement and satisfaction.

Candidates for this role should be prepared to work in various environments within the resort, both indoors in an air-conditioned setting and outdoors in varying weather conditions. The physical demands include standing, walking, bending, lifting, and manual dexterity. Certifications in food handling and alcohol service are required and may be provided upon hiring. Overall, this position offers a dynamic and rewarding opportunity to be part of a team focused on delivering enriching experiences through exceptional hospitality at one of the region's top resort destinations.

Job Requirements

minimum knowledge of food and beverage items and preparation, safe handling, and service techniques
ability to verbally communicate and record information in writing
prior restaurant experience preferred
basic food handler certification and alcohol service certification (may be provided by organization upon acceptance of position)
ability to work flexible schedule including weekends, holidays, and peak business periods
valid driver's license
cpr certification
food handler certification
alcohol server/seller certification
ability to perform physical tasks including standing, walking, bending, crawling, reaching, crouching, kneeling, balancing, pushing/pulling, lifting up to 70 lbs., manual dexterity, fine motor skills, gross motor skills, eye/hand coordination, and vision and hearing capabilities
ability to work indoors and outdoors in variable weather conditions
ability to comply with company policies and safety guidelines

Job Qualifications

knowledge of food and beverage items and preparation, safe handling, and service techniques
ability to verbally communicate and record information in writing
prior restaurant experience preferred
basic food handler certification and alcohol service certification (may be provided by organization upon acceptance of position)
ability to work flexible schedule including required shifts on weekends, holidays, and as business requires
ability to maintain professionalism and focus on customer service
ability to learn and memorize table numbers and seat assignments
able to handle guest interactions with a positive and empowered attitude
knowledge of resort and spa services and hours of operation

Job Duties

maintains work schedule as assigned and communicates any necessary scheduling requirements to management in advance of scheduled release
provide detailed and thorough knowledge of culinary and beverage items
complete required and suggested training to achieve maximum knowledge
ensure that all food orders are communicated accurately to the cooks and the food delivered is accurate to what the guests ordered and placed 'ladies first' correctly and promptly to the guest that ordered it
performs pre-shift side work to ensure success
reviews the menu and becomes thoroughly familiar with all items and means of preparation being offered that day, including the ingredients, preparation, sauces, and garnishes
review the wine list and be prepared to verbally communicate what wines compliment which food items and why
assists front servers in greeting guests, filling waters, mise en place, pre-bussing, communicating new orders, and delivering drinks as needed
checks with the lead line cooks for any special instructions prior to the beginning of each shift
ensures the line is properly set up and clean throughout the shift
works well in the kitchen to help facilitate food getting out to the restaurant and room service
answer the phone professionally and assists guests with reservations and room service orders when needed
delivers room service in a timely manner following four-diamond level standards of service
performs guest call backs and tray pick ups for room service when assigned
learn and memorize all table numbers and seat numbers so they can deliver the orders without auctioning
always maintains a constant focus on professionalism and customer service
immediately cleans and resets any tables that are dirty
keeps the floor free of debris
complete cleaning and stocking duties thoroughly and as assigned
be prepared to speak about the offerings of the entire resort and spa including services offered and hours of operation
deliver 'I Am Proud' service standards and department-specific signature touch points
establish cross-departmental channels of communication among teammates that are consistent and complete