Server Assistant

Athens, GA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $8.75 - $14.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Paid Time Off

employee discount

flexible schedule

Career development opportunities

Job Description

The hiring establishment is a hospitality-focused company specializing in restaurant services that emphasize exceptional guest experiences. Known for its commitment to excellent customer service, the company operates in the restaurant sector where creating a welcoming and attentive environment is paramount. This establishment prioritizes delivering memorable dining experiences by blending quality food with outstanding service, making it a preferred choice for guests seeking a friendly and professional atmosphere.

The role available is for a Server Assistant, a critical position within the restaurant team. This role requires an individual who is dedicated to providing a welcoming and friendly greeting to every guest while efficiently managing the flow of seating using the Table Management System (TMS). The Server Assistant acts as the first point of contact for guests, managing waitlists, seating assignments, and ensuring that each guest's dining experience begins on a positive note. Additionally, the Server Assistant supports the service team by assisting with various tasks such as delivering food and beverages, pre-bussing tables, and handling takeout orders. This role involves multitasking in a fast-paced environment, often requiring standing and walking for hours, while maintaining a professional and enthusiastic attitude.

The Server Assistant is responsible for monitoring and maintaining the cleanliness and orderliness of the front lobby and server assistant stand, as well as managing guest inquiries over the phone. This position offers an excellent opportunity for individuals aged 16 and above who seek no prior experience and aim to develop their hospitality skills. The role encompasses learning food handling and serving regulations, as well as practicing safe food handling and cleanliness standards. Working flexible schedules, including nights, weekends, and holidays, is expected in this dynamic role. Through the combination of guest interaction, teamwork, and operational support, the Server Assistant helps to uphold the establishment's reputation for excellent service and guest satisfaction.

Job Requirements

must be at least 16 years of age
ability to understand and provide friendly guest service
ability to comply with proper food handling and serving techniques
ability to process cash handling and payment transactions
ability to operate office equipment such as computer and phone
good organizational and time management skills
professional attitude and strong communication skills
ability to work flexible schedules including nights, weekends, and holidays
ability to work effectively in fast-paced environments
physical ability to stand or walk for long periods
ability to lift and carry up to 50 lbs
tolerance for temperature changes and frequent hand immersion in cleaning solutions

Job Qualifications

must be at least 16 years of age
no prior work experience required
ability to understand and provide friendly guest service
ability to understand and comply with proper food handling and serving techniques and with federal, state and local serving regulations
ability to process cash handling, credit card and room charge transactions in compliance with policies and procedures
ability to operate a computer, calculator, phone and other office equipment
attention to details with good organizational and efficient time management skills
consistent professional attitude and behavior with effective listening and communication skills
ability to work flexible schedules including nights, weekends, and holidays
ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient

Job Duties

adhere to proper procedures for utilizing the TMS system to control the flow of guest seating
utilize the wait and reservation lists in the TMS system
maintain a welcoming and friendly attitude, while contributing to a teamwork-based work environment
enthusiastically greet guests and assign to table using TMS
politely notify guests, managing expectations, if there is a wait
inform guests of current features and promotions, answer questions and offer menu suggestions
address guest concerns and inform manager
support and assist team members by delivering food and beverages, pre-bussing and providing refills when possible
set-up, maintain and operate the server assistant stand and front lobby area ensuring a clean and orderly area
answer the phone and assist with answering guests' questions in a friendly, courteous manner
deliver the correct drinks and food to the guest, when needed
practice safe food handling and cleanliness standards at all times
bag and manage takeout orders, check order for accuracy
ensure each guest receives a friendly farewell and solicit feedback about the quality of service
observe tables and keep track of clean, dirty, and unoccupied tables
clean dirty tables as needed
accommodate guests' needs and requests such as refilling beverages, providing silverware, etc
clean and sweep around tables as needed
other responsibilities as assigned