Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $11.35
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Flexible spending account
Commuter Benefits
Referral Bonus Program
Career advancement opportunities
Employee recognition awards
employee dining discounts
Paid Time Off
Job Description
Gracious Hospitality Management is a recognized leader in the hospitality industry, renowned for its dedication to delivering exceptional dining experiences through an unwavering commitment to quality, innovation, and team development. The company is expanding its prestigious footprint with its ambitious new project, 550 Madison, located inside the iconic Sony building in Midtown Manhattan. This 15,000-square-foot multi-level dining destination represents the pinnacle of Gracious Hospitality's vision to merge fine dining with immersive, transportive experiences that delight guests from start to finish.
Located at 550 Madison Avenue, the project will showcase three distinct and world-class concepts including the second New York location of the Michelin-starred COTE Korean Steakhouse, the vibrant all-day multi-bar and dining concept called Chimera, and the intimate sushi restaurant Sushi Yoshitake, led by Michelin-starred Chef Masahiro Yoshitake. Designed in collaboration with the celebrated Rockwell Group and sushi concept expert Yoshio Itai, 550 Madison redefines dining in Midtown by marrying culinary excellence, sophisticated design, and a unique ambiance.
As part of the expansion, Gracious Hospitality Management is currently hiring a wide range of dynamic and passionate hospitality professionals to join the award-winning team at 550 Madison. This employment opportunity includes positions across all departments such as prep cooks, polishers, line cooks, porters, receivers, pastry cooks, drink runners, server assistants, servers, food runners, and hosts. The company offers comprehensive on-site training for qualified candidates eager to grow within their roles, ensuring that every team member is fully prepared for the scale and high standards of operation.
The hiring process is meticulously designed with a clear structure: beginning with resume screening and interviews, followed by open call hiring events scheduled for February 2026, then onboarding and extensive training several weeks in advance of the restaurant's opening. New hires can anticipate participating in friends and family service sessions during the pre-opening phase, culminating in a grand opening event that will mark the transition to full daily operations. This thorough approach underlines Gracious Hospitality’s commitment to professional development and upholding an outstanding guest experience from day one.
Beyond operational excellence, Gracious Hospitality Management fosters a culture grounded in core values such as people, learning, cultural respect, sustainable practices, and stewardship. Employees at 550 Madison are expected to embody these principles, demonstrating professionalism, teamwork, and a passion for hospitality in an upscale setting. The organization prioritizes equal employment opportunities and supports accommodations for diverse needs, ensuring an inclusive workspace for all team members.
In line with New York State Pay Transparency Law, the position offers a starting wage of $11.35 USD per hour. Additionally, the company provides generous compensation packages and benefits that include medical, dental, and vision coverage; flexible spending accounts; commuter benefits; referral bonuses; career advancement opportunities; employee recognition programs; dining discounts; and paid time off. With this comprehensive support, Gracious Hospitality ensures its team members are valued, motivated, and equipped to excel in their hospitality careers. Joining the 550 Madison team means becoming part of a transformative dining experience in one of New York City's most prestigious locations, with the opportunity to contribute to an exciting and high-profile hospitality venture.
Located at 550 Madison Avenue, the project will showcase three distinct and world-class concepts including the second New York location of the Michelin-starred COTE Korean Steakhouse, the vibrant all-day multi-bar and dining concept called Chimera, and the intimate sushi restaurant Sushi Yoshitake, led by Michelin-starred Chef Masahiro Yoshitake. Designed in collaboration with the celebrated Rockwell Group and sushi concept expert Yoshio Itai, 550 Madison redefines dining in Midtown by marrying culinary excellence, sophisticated design, and a unique ambiance.
As part of the expansion, Gracious Hospitality Management is currently hiring a wide range of dynamic and passionate hospitality professionals to join the award-winning team at 550 Madison. This employment opportunity includes positions across all departments such as prep cooks, polishers, line cooks, porters, receivers, pastry cooks, drink runners, server assistants, servers, food runners, and hosts. The company offers comprehensive on-site training for qualified candidates eager to grow within their roles, ensuring that every team member is fully prepared for the scale and high standards of operation.
The hiring process is meticulously designed with a clear structure: beginning with resume screening and interviews, followed by open call hiring events scheduled for February 2026, then onboarding and extensive training several weeks in advance of the restaurant's opening. New hires can anticipate participating in friends and family service sessions during the pre-opening phase, culminating in a grand opening event that will mark the transition to full daily operations. This thorough approach underlines Gracious Hospitality’s commitment to professional development and upholding an outstanding guest experience from day one.
Beyond operational excellence, Gracious Hospitality Management fosters a culture grounded in core values such as people, learning, cultural respect, sustainable practices, and stewardship. Employees at 550 Madison are expected to embody these principles, demonstrating professionalism, teamwork, and a passion for hospitality in an upscale setting. The organization prioritizes equal employment opportunities and supports accommodations for diverse needs, ensuring an inclusive workspace for all team members.
In line with New York State Pay Transparency Law, the position offers a starting wage of $11.35 USD per hour. Additionally, the company provides generous compensation packages and benefits that include medical, dental, and vision coverage; flexible spending accounts; commuter benefits; referral bonuses; career advancement opportunities; employee recognition programs; dining discounts; and paid time off. With this comprehensive support, Gracious Hospitality ensures its team members are valued, motivated, and equipped to excel in their hospitality careers. Joining the 550 Madison team means becoming part of a transformative dining experience in one of New York City's most prestigious locations, with the opportunity to contribute to an exciting and high-profile hospitality venture.
Job Requirements
- high school diploma or equivalent
- previous experience in a hospitality or food service role preferred
- ability to read speak and understand english
- food handler’s certification or willingness to obtain
- legal age to serve alcohol
- ability to work flexible hours including evenings weekends and holidays
- must be able to stand and walk for extended periods
- strong communication skills
- positive attitude and passion for hospitality
- ability to work collaboratively in a fast-paced team environment
- physical ability to lift up to 50 pounds
- willingness to train and learn
- reliable transportation or commuting options
Job Qualifications
- must have the ability to read speak understand follow written directions and verbal instructions in english
- must be reachable by email and able to communicate via phone
- communicates information effectively and efficiently
- excellent organizational skills and attention to detail
- possesses a positive results-oriented team-player mentality
- ability to perform job duties well and maintain professionalism under pressure in a high-paced environment
- knowledge of workplace safety procedures and local Department of Health standards
- food handler’s certification or ability to obtain in accordance with regulations
- able to work a flexible schedule including weekends nights and holidays
- must be of legal age to serve alcohol
- certification for responsible alcohol service or ability to obtain within 6 months
- familiarity with restaurant management software such as point of sales reservations inventory management Microsoft Office and Google Workspace
- excellent interpersonal and customer service skills
- excellent communication with management and teammates
Job Duties
- complete all assigned side work related to set up and breakdown of coffee and tea station dish pit area dining room and service hutches
- provide enthusiastic hellos and goodbyes to all incoming and departing customers
- provide exceptional service and hospitality to every customer
- greet all tables with beverage lists explain offerings and beverage menu format offer choice of bottled or filtered tap water and communicate selections to section server
- mark tables with correct utensils once table orders are taken and inform customers of food delivery
- run drinks from bar to assigned customer by table and position number
- clear dirty dishes and glassware from tables with elegance and finesse
- assist servers to consistently deliver a quality experience for customers
- proactively communicate table information to station server including special occasions or customer unhappiness
- verify food accuracy and quality check for customer immediate needs
- assist customers with boxing up food and other needs
- maintain functional and clean grills including daily removal cleaning and rim polishing of parts
- maintain cleanliness and organization including coffee station water station refrigerators and dining room
- assist with dish and glassware disposal as needed
- provide water tea and coffee service throughout the night
- adhere to safety and health standards set by Local Department of Health
- maintain all service tools including trays silverware plate ware glassware scissors and tongs
- responsible for training new employees as assigned
- assist other stations or areas when requested by management
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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