Server Assistant

Syracuse, NY, USA|

Job Overview

Compensation

Hourly

Exact $10.70

Benefits

Health Insurance

Paid Time Off

employee discount

flexible schedule

Training and Development

Job Description

The hiring establishment is a renowned hospitality company operating in the restaurant sector, known for delivering exceptional dining experiences through attentive service and a welcoming environment. Recognized for its commitment to guest satisfaction and operational excellence, this company prides itself on fostering a dynamic and engaging workplace for all its employees. With a strong emphasis on quality, teamwork, and customer interaction, the establishment consistently attracts patrons seeking memorable meals and friendly service.

The role of Server Assistant is a vital entry-level position designed to support the restaurant’s service team while ensuring guests feel valued from the moment they enter until their departure. This position primarily involves greeting guests warmly, managing seating arrangements using a sophisticated Table Management System (TMS), and assisting servers by handling food and beverage delivery, bussing tables, and facilitating smooth workflow in a fast-paced dining environment. The Server Assistant acts as both the face of the restaurant and an essential operational team member who helps maintain cleanliness, organization, and a welcoming atmosphere in the front lobby and dining areas.

Employment for the Server Assistant is typically part-time or full-time, depending on the establishment’s scheduling needs, with flexible work hours that may include nights, weekends, and holidays. This role requires individuals who can thrive under pressure, manage multiple tasks efficiently, and engage positively with guests and colleagues alike. While no prior experience is required, the ideal candidates will demonstrate excellent communication skills, an ability to handle guest inquiries courteously, and a strong willingness to contribute to a team-oriented work culture. The Server Assistant must comply with food safety standards and operational procedures to enhance the overall dining experience.

This position offers a rewarding opportunity for individuals seeking to start a career in hospitality or those desiring a meaningful role within a busy restaurant setting. Through direct interaction with guests, the Server Assistant helps build customer loyalty by providing consistently attentive service and addressing any guest concerns promptly by communicating with management. They also play an essential role in managing the logistics of seating arrangements and takeout orders, ensuring accuracy and timeliness.

In addition to the dynamic work environment, the Server Assistant position provides opportunities to develop valuable skills, including customer service, teamwork, time management, and proficiency with restaurant management technology. It’s an excellent entry point to explore further advancement in hospitality management or specialized roles within the restaurant industry. Overall, this role complements the establishment’s commitment to excellence by enhancing guest satisfaction and supporting efficient restaurant operations through attentive and friendly service practices.

Job Requirements

must be at least 16 years of age
ability to understand and provide friendly guest service
ability to understand and comply with proper food handling and serving techniques and with federal, state and local serving regulations
ability to process cash handling, credit card and room charge transactions in compliance with policies and procedures
ability to operate a computer, calculator, phone and other office equipment
attention to details with good organizational and efficient time management skills
consistent professional attitude and behavior with effective listening and communication skills
ability to work flexible schedules including nights, weekends, and holidays
ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient

Job Qualifications

must be at least 16 years of age
no prior work experience required
ability to understand and provide friendly guest service
ability to understand and comply with proper food handling and serving techniques and with federal, state and local serving regulations
ability to process cash handling, credit card and room charge transactions in compliance with policies and procedures
ability to operate a computer, calculator, phone and other office equipment
attention to details with good organizational and efficient time management skills
consistent professional attitude and behavior with effective listening and communication skills
ability to work flexible schedules including nights, weekends, and holidays
ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient

Job Duties

adhere to proper procedures for utilizing the TMS system to control the flow of guest seating
utilize the wait and reservation lists in the TMS system
maintain a welcoming and friendly attitude while contributing to a teamwork-based work environment
enthusiastically greet guests and assign to table using TMS
politely notify guests and manage expectations if there is a wait
inform guests of current features and promotions, answer questions and offer menu suggestions
address guest concerns and inform manager
support and assist team members by delivering food and beverages, pre-bussing and providing refills when possible
set up, maintain and operate the server assistant stand and front lobby area ensuring a clean and orderly area
answer the phone and assist with answering guests' questions in a friendly, courteous manner
deliver the correct drinks and food to the guest when needed
practice safe food handling and cleanliness standards at all times
bag and manage takeout orders, check order for accuracy
ensure each guest receives a friendly farewell and solicit feedback about the quality of service
observe tables and keep track of clean, dirty, and unoccupied tables
clean dirty tables as needed
accommodate guests' needs and requests such as refilling beverages, providing silverware etc
clean and sweep around tables as needed
other responsibilities as assigned