Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
flexible schedules
Job Description
The Ritz-Carlton, located at 900 SW Washington St, Portland, Oregon, is a premier luxury hotel brand known globally for its exceptional hospitality and dedication to creating memorable guest experiences. As part of Marriott International’s prestigious portfolio, The Ritz-Carlton represents the pinnacle of luxury in the hotel industry, attracting talented professionals who are passionate about delivering personalized, high-caliber service. With over 100 award-winning hotels worldwide, The Ritz-Carlton prides itself on setting the gold standard in luxury service, comfort, and guest care.
The role of Guest Service Expert at The Ritz-Carlton Portland embodies these high standards and is focused on ensuring every guest encounter is both unique and memorable. This full-time, non-management position requires open availability and involves a dynamic range of tasks that go beyond simply serving food and managing guest requests. Guest Service Experts are responsible for initiating a seamless service experience by preparing tables, assisting in the kitchen, maintaining cleanliness of work areas, and replenishing supplies, all while engaging with guests in a professional and courteous manner. The role demands physical activity such as standing, walking, and moving items weighing up to 50 pounds without assistance, and requires agility to perform tasks involving bending, stretching, reaching, and navigating uneven or slippery surfaces.
Beyond the physical demands, this position plays a key role in upholding the hotel's standards of safety, quality, and professionalism. Guest Service Experts contribute to a safe work environment by following company procedures and ensuring their uniform, personal appearance, and communication reflect the Ritz-Carlton’s esteemed image. This role is ideal for individuals who are proactive, energetic, and committed to delivering a high level of service excellence that defines the Ritz-Carlton brand. Success in this position results in the creation of lasting memories for guests and smooth operation of the hotel.
The Ritz-Carlton also values diversity and inclusivity, fostering a workplace culture where all employees feel welcomed and empowered. The company is dedicated to providing equal opportunities and maintaining a supportive environment that respects various backgrounds, talents, and experiences. Employees at The Ritz-Carlton not only deliver exceptional service but also grow personally and professionally by engaging with a global community of hospitality experts.
Joining The Ritz-Carlton means becoming part of a globally recognized luxury brand that sets the benchmark for hospitality excellence. The company promises an empowering work environment where employees can be creative, kind, and compassionate while advancing their careers. Employees learn and apply the "Gold Standards," including the employee promise, credo, and service values, ensuring each day exceeds the last in terms of quality and guest satisfaction. This role offers the rare opportunity to be proud of your work and the team you belong to, as you contribute to a prestigious brand synonymous with luxury and outstanding guest care.
This position offers a competitive opportunity to start your purposeful career in hospitality with a respected name in the industry. If you aspire to join an incredible global team where your best work makes a difference, The Ritz-Carlton is the perfect place to develop into your best version and achieve professional fulfillment.
The role of Guest Service Expert at The Ritz-Carlton Portland embodies these high standards and is focused on ensuring every guest encounter is both unique and memorable. This full-time, non-management position requires open availability and involves a dynamic range of tasks that go beyond simply serving food and managing guest requests. Guest Service Experts are responsible for initiating a seamless service experience by preparing tables, assisting in the kitchen, maintaining cleanliness of work areas, and replenishing supplies, all while engaging with guests in a professional and courteous manner. The role demands physical activity such as standing, walking, and moving items weighing up to 50 pounds without assistance, and requires agility to perform tasks involving bending, stretching, reaching, and navigating uneven or slippery surfaces.
Beyond the physical demands, this position plays a key role in upholding the hotel's standards of safety, quality, and professionalism. Guest Service Experts contribute to a safe work environment by following company procedures and ensuring their uniform, personal appearance, and communication reflect the Ritz-Carlton’s esteemed image. This role is ideal for individuals who are proactive, energetic, and committed to delivering a high level of service excellence that defines the Ritz-Carlton brand. Success in this position results in the creation of lasting memories for guests and smooth operation of the hotel.
The Ritz-Carlton also values diversity and inclusivity, fostering a workplace culture where all employees feel welcomed and empowered. The company is dedicated to providing equal opportunities and maintaining a supportive environment that respects various backgrounds, talents, and experiences. Employees at The Ritz-Carlton not only deliver exceptional service but also grow personally and professionally by engaging with a global community of hospitality experts.
Joining The Ritz-Carlton means becoming part of a globally recognized luxury brand that sets the benchmark for hospitality excellence. The company promises an empowering work environment where employees can be creative, kind, and compassionate while advancing their careers. Employees learn and apply the "Gold Standards," including the employee promise, credo, and service values, ensuring each day exceeds the last in terms of quality and guest satisfaction. This role offers the rare opportunity to be proud of your work and the team you belong to, as you contribute to a prestigious brand synonymous with luxury and outstanding guest care.
This position offers a competitive opportunity to start your purposeful career in hospitality with a respected name in the industry. If you aspire to join an incredible global team where your best work makes a difference, The Ritz-Carlton is the perfect place to develop into your best version and achieve professional fulfillment.
Job Requirements
- high school diploma or equivalent
- open availability preferred
- ability to perform physical tasks including lifting up to 50 pounds
- following company safety procedures
- maintain professional appearance and communication
- willingness to work in a fast-paced, guest-focused environment
- no supervisory experience required
Job Qualifications
- high school diploma or equivalent
- previous experience in food and beverage or hospitality preferred but not required
- ability to stand and walk for extended periods
- good communication and interpersonal skills
- willingness to perform physically demanding tasks
- ability to follow safety and service standards
- basic understanding of restaurant operations
Job Duties
- set tables and prepare dining areas for guests
- assist kitchen staff with food preparation and service
- clean and maintain work areas and dining spaces
- replenish supplies and manage inventory
- follow company guidelines to maintain safety and quality standards
- provide courteous and professional communication with guests
- perform physical tasks such as lifting, bending, and moving objects up to 50 pounds
Job Criteria
Experience
No experience required
Job Location
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