Server Assistant

Springfield, MA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $9.75 - $15.25

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Paid Time Off

Health Insurance

Employee Discounts

flexible schedule

Training and Development

Job Description

Our establishment is a reputable restaurant dedicated to providing exceptional dining experiences through attentive service and a welcoming atmosphere. We pride ourselves on creating a friendly environment where guests feel valued from the moment they arrive until their departure. Our team is committed to maintaining high standards of hospitality and ensuring every interaction with our guests is positive and memorable. The restaurant operates in a fast-paced, dynamic setting, requiring staff members who are flexible, efficient, and passionate about delivering excellent service. We utilize modern technology, such as the Table Management System (TMS), to streamline guest seating and improve overall efficiency, enabling our team to focus on customer satisfaction and quality service.

The Server Assistant plays a crucial role in our service team by greeting guests warmly, managing seating arrangements using the TMS, and supporting servers throughout the dining experience. This position is ideal for individuals who enjoy working in a team environment and are enthusiastic about creating a pleasant dining atmosphere. The Server Assistant is responsible for monitoring guest flow, communicating wait times clearly and courteously, and assisting with food and beverage delivery when needed. Additionally, this role involves maintaining cleanliness around the dining area, managing takeout orders, and responding promptly to guest inquiries and concerns. The position requires physical stamina due to extended periods of standing and walking, as well as the ability to handle various tasks simultaneously while maintaining a professional attitude. This role offers an excellent opportunity for those looking to start or grow their career in the hospitality industry, with no prior experience required but a strong focus on guest service and teamwork. Flexible schedules, including nights, weekends, and holidays, are necessary to meet the demands of our busy service environment.

Job Requirements

Must be at least 16 years of age
Ability to understand and provide friendly guest service
Ability to understand and comply with proper food handling and serving techniques and with federal, state, and local serving regulations
Ability to process cash handling, credit card, and room charge transactions in compliance with policies and procedures
Ability to operate a computer, calculator, phone, and other office equipment
Attention to details with good organizational and efficient time management skills
Consistent professional attitude and behavior with effective listening and communication skills
Ability to work flexible schedules including nights, weekends, and holidays
Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient

Job Qualifications

Must be at least 16 years of age
No prior work experience required
Ability to understand and provide friendly guest service
Ability to understand and comply with proper food handling and serving techniques and with federal, state, and local serving regulations
Ability to process cash handling, credit card, and room charge transactions in compliance with policies and procedures
Ability to operate a computer, calculator, phone, and other office equipment
Attention to details with good organizational and efficient time management skills
Consistent professional attitude and behavior with effective listening and communication skills
Ability to work flexible schedules including nights, weekends, and holidays
Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient

Job Duties

Adhere to proper procedures for utilizing the TMS system to control the flow of guest seating
Utilize the wait and reservation lists in the TMS system
Maintain a welcoming and friendly attitude while contributing to a teamwork-based work environment
Enthusiastically greet guests and assign tables using TMS
Politely notify guests and manage expectations during wait times
Inform guests of current features and promotions, answer questions, and offer menu suggestions
Address guest concerns and inform the manager
Support and assist team members by delivering food and beverages, pre-bussing tables, and providing refills
Set up, maintain, and operate the server assistant stand and front lobby area, ensuring cleanliness and order
Answer the phone and assist guests with inquiries in a friendly, courteous manner
Deliver correct drinks and food to guests when needed
Practice safe food handling and cleanliness standards at all times
Bag and manage takeout orders and check for accuracy
Ensure each guest receives a friendly farewell and solicit feedback about service quality
Observe tables and keep track of clean, dirty, and unoccupied tables and clean dirty tables as needed
Accommodate guest needs such as refilling beverages and providing silverware
Clean and sweep around tables as needed
Perform other responsibilities as assigned