Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $9.00 - $14.25
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
flexible schedule
Team-oriented work environment
Opportunity for advancement
Employee Discounts
Training and development opportunities
supportive management
Potential for tips
Job Description
The hiring establishment for the Server Assistant position is a vibrant and customer-centric restaurant dedicated to delivering exceptional dining experiences. Known for its commitment to quality service and guest satisfaction, this restaurant combines a warm, welcoming atmosphere with efficient operational practices to create memorable moments for every visitor. Whether you are a regular patron or a first-time guest, the establishment prides itself on providing attentive service and carefully managed seating arrangements through advanced Table Management System technology. This innovative approach not only ensures a smooth flow of guests during busy periods but also allows the staff to focus on enhancing the overall experience by attending to guest needs promptly and courteously.
The Server Assistant role is an integral part of the restaurant's front-of-house team, acting as the initial and final point of contact for guests. This position involves a blend of hospitality, operational support, and teamwork to facilitate outstanding service delivery. Server Assistants are responsible for greeting guests enthusiastically and managing the seating process using the Table Management System (TMS), a critical tool for optimizing table allocation and minimizing wait times. Beyond seating guests, the Server Assistant supports the service team by delivering food and beverages, pre-bussing tables, maintaining cleanliness in the front lobby area, and managing takeout orders with accuracy.
The role demands a friendly and positive demeanor, organizational skills, and the ability to multitask effectively in a fast-paced environment. Managing guest expectations, addressing concerns, and providing information about menu features and promotions are key aspects of the job. Additionally, the Server Assistant is expected to uphold food safety and cleanliness standards rigorously, contributing to a safe and pleasant dining environment. The position requires standing and walking for extended periods, handling physical tasks like lifting items up to 50 pounds, and adapting to varying temperature conditions experienced in the work environment.
Employment is typically part-time or full-time with flexible scheduling, including nights, weekends, and holidays, to accommodate the dynamic needs of restaurant operations. This role is well-suited for individuals who are at least 16 years old, eager to learn, and enthusiastic about delivering excellent hospitality. Prior work experience is not required, making it an ideal entry-level opportunity for those seeking to develop skills in customer service, teamwork, and food service management. The Server Assistant position not only provides a platform for personal and professional growth but also offers an engaging and supportive workplace culture that values cooperation and guest satisfaction. This comprehensive and dynamic role is crucial for maintaining the restaurant's reputation as a preferred dining destination by ensuring each guest receives a friendly welcome and a pleasant farewell, fostering lasting positive impressions that encourage repeat visits.
The Server Assistant role is an integral part of the restaurant's front-of-house team, acting as the initial and final point of contact for guests. This position involves a blend of hospitality, operational support, and teamwork to facilitate outstanding service delivery. Server Assistants are responsible for greeting guests enthusiastically and managing the seating process using the Table Management System (TMS), a critical tool for optimizing table allocation and minimizing wait times. Beyond seating guests, the Server Assistant supports the service team by delivering food and beverages, pre-bussing tables, maintaining cleanliness in the front lobby area, and managing takeout orders with accuracy.
The role demands a friendly and positive demeanor, organizational skills, and the ability to multitask effectively in a fast-paced environment. Managing guest expectations, addressing concerns, and providing information about menu features and promotions are key aspects of the job. Additionally, the Server Assistant is expected to uphold food safety and cleanliness standards rigorously, contributing to a safe and pleasant dining environment. The position requires standing and walking for extended periods, handling physical tasks like lifting items up to 50 pounds, and adapting to varying temperature conditions experienced in the work environment.
Employment is typically part-time or full-time with flexible scheduling, including nights, weekends, and holidays, to accommodate the dynamic needs of restaurant operations. This role is well-suited for individuals who are at least 16 years old, eager to learn, and enthusiastic about delivering excellent hospitality. Prior work experience is not required, making it an ideal entry-level opportunity for those seeking to develop skills in customer service, teamwork, and food service management. The Server Assistant position not only provides a platform for personal and professional growth but also offers an engaging and supportive workplace culture that values cooperation and guest satisfaction. This comprehensive and dynamic role is crucial for maintaining the restaurant's reputation as a preferred dining destination by ensuring each guest receives a friendly welcome and a pleasant farewell, fostering lasting positive impressions that encourage repeat visits.
Job Requirements
- Must be at least 16 years of age
- Understanding and providing friendly guest service
- Complying with proper food handling and serving techniques and federal, state, and local regulations
- Ability to process cash handling, credit card, and room charge transactions
- Operating a computer, calculator, phone, and other office equipment
- Good organizational and time management skills
- Ability to work flexible schedules including nights, weekends, and holidays
- Ability to work in a fast-paced environment
- Ability to stand or walk for hours at a time
- Ability to lift and carry items up to 50 lbs
- Ability to tolerate significant changes in temperature
- Ability to immerse hands frequently in water and cleaning or sanitizing solutions
- Good vision abilities including close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
Job Qualifications
- Must be at least 16 years of age
- No prior work experience required
- Ability to understand and provide friendly guest service
- Ability to comply with proper food handling and serving techniques and federal, state, and local serving regulations
- Ability to process cash handling, credit card, and room charge transactions in compliance with policies and procedures
- Ability to operate a computer, calculator, phone, and other office equipment
- Attention to detail with good organizational and efficient time management skills
- Consistent professional attitude and behavior with effective listening and communication skills
- Ability to work flexible schedules including nights, weekends, and holidays
- Ability to work in a fast-paced environment while remaining flexible and efficient
Job Duties
- Adhere to proper procedures for utilizing the TMS system to control the flow of guest seating
- Utilize the Wait and Reservation Lists in the TMS system
- Maintain a welcoming and friendly attitude while contributing to a teamwork-based work environment
- Enthusiastically greet guests and assign tables using TMS
- Politely notify guests and manage expectations if there is a wait
- Inform guests of current features and promotions
- Answer questions and offer menu suggestions
- Address guest concerns and inform the Manager
- Support and assist team members by delivering food and beverages
- Pre-buss tables and provide refills when possible
- Set up, maintain and operate the server assistant stand and front lobby area ensuring cleanliness and order
- Answer the phone and assist with guest inquiries in a friendly, courteous manner
- Deliver the correct drinks and food to guests when needed
- Practice safe food handling and cleanliness standards at all times
- Bag and manage takeout orders and check for accuracy
- Ensure each guest receives a friendly farewell and solicit feedback about the quality of service
- Observe tables and keep track of clean, dirty, and unoccupied tables
- Clean dirty tables as needed
- Accommodate guests’ needs such as refilling beverages and providing silverware
- Clean and sweep around tables as needed
- Perform other responsibilities as assigned
Job Criteria
Experience
No experience required
Job Location
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