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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $18.81 - $20.75
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
flexible schedule
Training opportunities
teamwork environment
Employee Discounts
Paid Time Off
Job Description
The hiring establishment is a vibrant restaurant known for its welcoming atmosphere and commitment to providing exceptional guest service. With a focus on creating memorable dining experiences, this restaurant prides itself on a teamwork-oriented environment where every team member plays a crucial role in ensuring customer satisfaction. The establishment uses modern technology such as the Table Management System (TMS) to streamline guest seating and service flow, ensuring efficiency and a high level of guest interaction. This company fosters a culture of respect, professionalism, and continuous learning, making it an attractive workplace for individuals interested in hospitality and customer service careers.... Show More
Job Requirements
- Must be at least 16 years of age
- Ability to understand and provide friendly guest service
- Ability to understand and comply with proper food handling and serving techniques and with federal, state and local serving regulations
- Ability to process cash handling, credit card and room charge transactions in compliance with policies and procedures
- Ability to operate a computer, calculator, phone and other office equipment
- Attention to details with good organizational and efficient time management skills
- Consistent professional attitude and behavior with effective listening and communication skills
- Ability to work flexible schedules including nights, weekends, and holidays
- Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient
Job Qualifications
- Must be at least 16 years of age
- No prior work experience required
- Ability to understand and provide friendly guest service
- Ability to understand and comply with proper food handling and serving techniques and with federal, state and local serving regulations
- Ability to process cash handling, credit card and room charge transactions in compliance with policies and procedures
- Ability to operate a computer, calculator, phone and other office equipment
- Attention to details with good organizational and efficient time management skills
- Consistent professional attitude and behavior with effective listening and communication skills
- Ability to work flexible schedules including nights, weekends, and holidays
- Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient
Job Duties
- Adhere to proper procedures for utilizing the TMS system to control the flow of guest seating
- Utilize the wait and reservation lists in the TMS system
- Maintain a welcoming and friendly attitude while contributing to a teamwork-based work environment
- Enthusiastically greet guests and assign to table using TMS
- Politely notify guests, managing expectations, if there is a wait
- Inform guests of current features and promotions, answer questions and offer menu suggestions
- Address guest concerns and inform manager
- Support and assist team members by delivering food and beverages, pre-bussing and providing refills when possible
- Set up, maintain and operate the server assistant stand and front lobby area ensuring a clean and orderly area
- Answer the phone and assist with guests questions in a friendly, courteous manner
- Deliver the correct drinks and food to the guest when needed
- Practice safe food handling and cleanliness standards at all times
- Bag and manage takeout orders, check order for accuracy
- Ensure each guest receives a friendly farewell and solicit feedback about the quality of service
- Observe tables and keep track of clean, dirty, and unoccupied tables
- Clean dirty tables as needed
- Accommodate guests needs and requests such as refilling beverages, providing silverware
- Clean and sweep around tables as needed
- Perform other responsibilities as assigned
Job Criteria
Experience
No experience required
Job Location
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