Server Assistant

Lakeland, FL, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $8.75 - $13.75

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

flexible schedule

Training and Development

Retirement Plan

Job Description

This opportunity is with a renowned hospitality brand that upholds excellent standards in dining and guest service. The company is a well-established restaurant known for delivering a warm, welcoming environment and a great culinary experience. It places a significant emphasis on customer satisfaction through attentive and efficient service. Employing innovative systems like the Table Management System (TMS), the restaurant streamlines guest seating and enhances service flow, ensuring guests have a seamless dining experience from arrival to departure.

The Server Assistant role is a critical position within this dynamic hospitality setting. This role involves being the first point of contact for guests as they enter the dining area, offering a friendly welcome and promptly managing table assignments using the TMS. The Server Assistant not only handles seating arrangements and waitlist management but also plays a vital supportive role to the servers by delivering food and beverages, assisting with pre-bussing tables, and ensuring guests' needs are met promptly. This position requires excellent communication skills, an enthusiastic attitude, and the ability to work collaboratively within a team to maintain a smooth and efficient service operation.

This full-time position is ideal for individuals who enjoy fast-paced environments and are motivated by guest interaction and hospitality service excellence. Responsibilities also include maintaining cleanliness and organization in the front lobby and server assistant stand, managing takeout orders with accuracy, and providing friendly farewells to guests, encouraging feedback to help continue improving the service experience. The company values attention to detail, professionalism, and flexibility, expecting team members to work varied hours including nights, weekends, and holidays as necessary. Additionally, the role demands adherence to food safety standards and cash handling procedures to ensure compliance with all regulations.

Overall, the Server Assistant position offers a unique blend of guest engagement, operational support, and teamwork, making it a foundational role in delivering a memorable dining experience. Candidates stepping into this role will gain valuable skills in hospitality operations, customer service, and food and beverage management, contributing significantly to their professional growth in the industry.

Job Requirements

Must be at least 16 years of age
Ability to understand and provide friendly guest service
Ability to understand and comply with proper food handling and serving techniques and with federal, state and local serving regulations
Ability to process cash handling, credit card and room charge transactions in compliance with policies and procedures
Ability to operate a computer, calculator, phone and other office equipment
Attention to details with good organizational and efficient time management skills
Consistent professional attitude and behavior with effective listening and communication skills
Ability to work flexible schedules including nights, weekends, and holidays
Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient

Job Qualifications

Must be at least 16 years of age
No prior work experience required
Ability to understand and provide friendly guest service
Ability to understand and comply with proper food handling and serving techniques and with federal, state and local serving regulations
Ability to process cash handling, credit card and room charge transactions in compliance with policies and procedures
Ability to operate a computer, calculator, phone and other office equipment
Attention to details with good organizational and efficient time management skills
Consistent professional attitude and behavior with effective listening and communication skills
Ability to work flexible schedules including nights, weekends, and holidays
Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient

Job Duties

Adhere to proper procedures for utilizing the TMS system to control the flow of guest seating
Utilize the Wait and Reservation Lists in the TMS system
Maintain a welcoming and friendly attitude, while contributing to a teamwork-based work environment
Enthusiastically greet guests and assign to table using TMS
politely notify guests, managing expectations, if there is a wait
Inform guests of current features and promotions, answers questions and offer menu suggestions
Address guest concerns and inform Manager
Support and assist team members by delivering food and beverages, pre-bussing and providing refills when possible
Set-up, maintain and operate the server assistant stand and front lobby area ensuring a clean and orderly area
Answer the phone and assist with answering guests' questions in a friendly, courteous manner
Deliver the correct drinks and food to the guest, when needed
Practice safe food handling and cleanliness standards at all times
Bag and manage takeout orders, check order for accuracy
Ensure each guest receives a friendly farewell and solicit feedback about the quality of service
Observe tables and keep track of clean, dirty, and unoccupied tables
clean dirty tables as needed
Accommodate guests' needs and requests such as refilling beverages, providing silverware, etc
Clean and sweep around tables as needed
Other responsibilities as assigned