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Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $8.75 - $13.75
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
flexible schedule
Training and Development
Retirement Plan
Job Description
This opportunity is with a renowned hospitality brand that upholds excellent standards in dining and guest service. The company is a well-established restaurant known for delivering a warm, welcoming environment and a great culinary experience. It places a significant emphasis on customer satisfaction through attentive and efficient service. Employing innovative systems like the Table Management System (TMS), the restaurant streamlines guest seating and enhances service flow, ensuring guests have a seamless dining experience from arrival to departure.
The Server Assistant role is a critical position within this dynamic hospitality setting. This role involves being the first point of conta... Show More
The Server Assistant role is a critical position within this dynamic hospitality setting. This role involves being the first point of conta... Show More
Job Requirements
- Must be at least 16 years of age
- Ability to understand and provide friendly guest service
- Ability to understand and comply with proper food handling and serving techniques and with federal, state and local serving regulations
- Ability to process cash handling, credit card and room charge transactions in compliance with policies and procedures
- Ability to operate a computer, calculator, phone and other office equipment
- Attention to details with good organizational and efficient time management skills
- Consistent professional attitude and behavior with effective listening and communication skills
- Ability to work flexible schedules including nights, weekends, and holidays
- Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient
Job Qualifications
- Must be at least 16 years of age
- No prior work experience required
- Ability to understand and provide friendly guest service
- Ability to understand and comply with proper food handling and serving techniques and with federal, state and local serving regulations
- Ability to process cash handling, credit card and room charge transactions in compliance with policies and procedures
- Ability to operate a computer, calculator, phone and other office equipment
- Attention to details with good organizational and efficient time management skills
- Consistent professional attitude and behavior with effective listening and communication skills
- Ability to work flexible schedules including nights, weekends, and holidays
- Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient
Job Duties
- Adhere to proper procedures for utilizing the TMS system to control the flow of guest seating
- Utilize the Wait and Reservation Lists in the TMS system
- Maintain a welcoming and friendly attitude, while contributing to a teamwork-based work environment
- Enthusiastically greet guests and assign to table using TMS
- politely notify guests, managing expectations, if there is a wait
- Inform guests of current features and promotions, answers questions and offer menu suggestions
- Address guest concerns and inform Manager
- Support and assist team members by delivering food and beverages, pre-bussing and providing refills when possible
- Set-up, maintain and operate the server assistant stand and front lobby area ensuring a clean and orderly area
- Answer the phone and assist with answering guests' questions in a friendly, courteous manner
- Deliver the correct drinks and food to the guest, when needed
- Practice safe food handling and cleanliness standards at all times
- Bag and manage takeout orders, check order for accuracy
- Ensure each guest receives a friendly farewell and solicit feedback about the quality of service
- Observe tables and keep track of clean, dirty, and unoccupied tables
- clean dirty tables as needed
- Accommodate guests' needs and requests such as refilling beverages, providing silverware, etc
- Clean and sweep around tables as needed
- Other responsibilities as assigned
Job Criteria
Experience
No experience required
Job Location
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