Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Exact $19.00
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Work Schedule

Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development opportunities
diversity and inclusion programs

Job Description

JW Marriott Orlando Bonnet Creek Resort & Spa is a distinguished luxury hotel located in Orlando, Florida, known for its exceptional hospitality and commitment to delivering memorable guest experiences. As part of Marriott International's esteemed portfolio, JW Marriott prides itself on blending luxury with comfort in gateway cities and resort locations worldwide. The resort offers a dynamic work environment that fosters community, encourages personal growth, and champions holistic well-being for its associates. Through The JW Treatment™, the brand ensures that employees are supported and empowered, recognizing that happy associates lead to delighted guests. This commitment to excellence extends to every level of the organization, creating unparalleled opportunities for training, development, and recognition within a diverse and collaborative team setting.

The Guest Service Support Expert role at Illume Fine-Dining Restaurant within JW Marriott Orlando Bonnet Creek Resort & Spa is designed to enhance the food and beverage experience by providing comprehensive support to ensure smooth operation. This part-time position, which includes evening shifts and weekend and holiday availability, is integral to the delivery of exceptional service in a fine-dining environment. With a competitive pay rate of $19.00 per hour, this non-management role offers an opportunity for individuals passionate about hospitality to contribute directly to guest satisfaction.

This role requires a proactive approach, where the Guest Service Support Expert assists with a variety of tasks including setting tables, supporting kitchen operations, maintaining cleanliness, and replenishing supplies. The position is physically engaging, involving standing, walking, and occasionally lifting and carrying items up to 25 pounds unassisted or 50 pounds with help, and requires adherence to strict safety and quality standards. Additionally, the expert must maintain a professional appearance and communication style consistent with Marriott’s high standards. While no previous supervisory experience is needed, prior experience in a food and beverage environment is preferred but not essential, making this an excellent entry point for those seeking to build a career in hospitality.

Candidates will be expected to embody the core values of Marriott Hotels – delivering 'Wonderful Hospitality. Always.' – by providing thoughtful and attentive service that contributes to a unique and memorable dining experience for guests. The position supports Marriott's dedication to diversity and inclusion, welcoming applicants from all backgrounds and emphasizing equal opportunity. By joining JW Marriott, associates become part of a global network driven by innovation, culture, and a passion for hospitality, experiencing personal and professional growth in a supportive luxury environment. This role offers more than just a job; it is a chance to begin a meaningful career with one of the world's most respected hotel brands.

Job Requirements

  • availability to work part-time evening shifts
  • willingness to work weekends and holidays
  • physical ability to stand, walk, and move for extended time
  • ability to lift, carry, push, and pull objects up to 25 pounds without assistance, 50 pounds with assistance
  • adherence to safety and operational protocols
  • commitment to professional appearance and communication
  • high school diploma or equivalent

Job Qualifications

  • high school diploma or G.E.D. equivalent
  • no prior supervisory experience required
  • previous experience in a food and beverage environment preferred
  • ability to stand, walk, and move for extended periods
  • capable of lifting and carrying objects up to 25 pounds unaided
  • strong interpersonal and communication skills

Job Duties

  • set tables appropriately for meal service
  • assist kitchen staff as needed during operations
  • clean work areas regularly to maintain hygiene and safety standards
  • replenish supplies to ensure seamless service
  • support food and beverage operations to enhance guest experience
  • adhere to company policies and procedures
  • maintain professional appearance and communication

Job Criteria

Experience

Entry Level (1-2 years)


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