Server Assistant

The Ritz-Carlton Dallas Las Colinas, located in Irving, Texas, is part of the prestigious Ritz-Carlton brand within Marriott International, renowned worldwide for its exceptional luxury hospitality services. With more than 100 award-winning properties worldwide, The Ritz-Carlton is dedicated to providing impeccable service and memorable experiences for guests, blending a refined fusion of culture, talent, and experiences. The Dallas Las Colinas location offers a sophisticated environment where the highest standards of quality and personalized guest care are paramount. This establishment thrives by empowering its staff to be creative, kind, and compassionate, fostering a workplace culture that values diversity and embraces inclusion, ensuring all employees feel welcomed and supported.

This role is for a Guest Service Expert at The Ritz-Carlton Dallas Las Colinas. It is a full-time, non-management position within the Food and Beverage and Culinary category. This role is tip eligible and service charge eligible, reflecting the service nature of the position. The Guest Service Expert plays a vital role in crafting a unique and memorable guest experience beyond simply serving food and beverages. Responsibilities extend to setting tables, assisting in the kitchen, maintaining cleanliness in work areas, and restocking supplies. Experts in guest service are expected to take initiative in delivering a broad array of services that contribute to the overall guest enjoyment.

Success in this role demands adherence to company procedures and policies, maintaining quality standards, and a professional appearance and communication style. Candidates should be physically capable of handling prolonged periods of standing and walking, moving over potentially uneven or slippery surfaces, and performing tasks that require physical effort such as lifting or carrying objects under 50 pounds without assistance. They must also be able to engage in movements that involve bending, twisting, stretching, and stooping. The Guest Service Expert is crucial in ensuring that all daily tasks and reasonable duties requested are executed proficiently to maintain guest satisfaction and smooth hotel operation.

The organization values candidates with at least a high school diploma or equivalent (GED) and considers prior experience in hospitality environments advantageous but not mandatory. No supervisory experience or certifications are required for this role. Joining The Ritz-Carlton family means becoming part of a world-class team that sets the gold standards in luxury service, driven by an enduring culture of excellence, commitment, and pride in delivering exceptional guest care. Employees are encouraged to embrace these standards daily and take pride in their work and team, contributing to a legacy of hospitality excellence.

As part of Marriott International's portfolio, this position also offers the chance to work within a global network of brands where employees can achieve their purpose, perform at their best, and develop into their best selves. The company is an equal opportunity employer, fostering a culture that celebrates diversity, ensures accessibility, and prohibits discrimination against any protected categories. This role offers a unique chance to be part of a leading luxury hospitality brand recognized worldwide, dedicated to creating unforgettable guest experiences and supporting employees’ professional growth.