Server Assistant

Knoxville, TN, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $8.75 - $13.75

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Professional development opportunities

Job Description

This opportunity is with a reputable restaurant known for its commitment to exceptional guest experiences and outstanding service quality. The establishment prides itself on creating a welcoming atmosphere where guests feel valued from the moment they enter until their departure. Recognized for its friendly staff and efficient service, the restaurant integrates advanced technology such as the Table Management System (TMS) to streamline operations and enhance customer satisfaction. The restaurant offers a dynamic work environment, fostering teamwork, professionalism, and personal development, making it an excellent place for individuals who thrive in fast-paced hospitality settings and enjoy interacting with guests in a meaningful way.

The role of Server Assistant is essential to maintaining the smooth workflow of the dining area by providing a friendly welcome and farewell to every guest. The Server Assistant utilizes the Table Management System to effectively manage guest seating and waitlists, ensuring that guests are comfortably seated and informed about any wait times. This position demands a high level of customer service skills, attention to detail, and the ability to multitask in a busy environment. The Server Assistant supports the front-of-house team by assisting with food and beverage delivery, pre-bussing tables, managing takeout orders, and maintaining cleanliness in the dining and lobby areas. This role is crucial in contributing to a positive dining experience, addressing guest concerns promptly and professionally, and helping the team achieve overall operational excellence. Employment for this position typically includes flexible scheduling options, including availability for nights, weekends, and holidays, accommodating various lifestyle needs. The compensation is competitive and designed to reward dedication, with opportunities for growth within the restaurant's structure.

Job Requirements

Must be at least 16 years of age
ability to stand or walk for hours at a time
ability to lift and carry items up to 50 lbs
able to tolerate temperature changes
ability to immerse hands frequently in water and cleaning solutions
must have good vision including close, distance, peripheral, and depth perception
able to adjust focus
availability to work flexible hours including nights, weekends, and holidays

Job Qualifications

Must be at least 16 years of age
no prior work experience required
ability to understand and provide friendly guest service
ability to comply with food handling and serving regulations
ability to process cash handling and transactions
ability to operate computer, calculator, phone and other office equipment
good organizational and time management skills
consistent professional attitude and behavior
effective listening and communication skills
ability to work flexible schedules including nights, weekends, and holidays
ability to work in fast-paced environment under pressure

Job Duties

Use the Table Management System (TMS) to control guest seating flow
utilize wait and reservation lists effectively
maintain a welcoming and friendly attitude
greet guests enthusiastically and assign tables using TMS
notify guests politely if there is a wait and manage expectations
inform guests about current features and promotions
answer questions and provide menu suggestions
address guest concerns and inform the manager
support team members by delivering food and beverages
pre-bus tables and provide refills when possible
set up and maintain the server assistant stand and front lobby area
answer phones and assist guests courteously
deliver correct food and drinks as needed
practice safe food handling and cleanliness standards
bag and manage takeout orders and check for accuracy
ensure guests receive a friendly farewell and solicit feedback
observe tables, keep track of clean, dirty and unoccupied tables
clean dirty tables and sweep around tables as needed
accommodate guests' requests such as refilling beverages and providing silverware
perform other assigned duties