Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $8.50 - $13.50
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee meal discounts
flexible scheduling
Training and Development
Job Description
About the Establishment:
This position is available at a well-established hospitality venue known for delivering exceptional dining experiences. The establishment prides itself on offering a warm and welcoming environment to all patrons through attentive service and a commitment to quality. As a part of the hospitality sector, it operates a restaurant setting with a focus on guest satisfaction, offering a refined menu and a comfortable ambiance designed to encourage repeat visits. The company emphasizes teamwork, professionalism, and high standards of food safety and cleanliness.
About the Role: The Server Assistant plays a crucial role in enhancing the overall guest experience by ensuring seamless front-of-house operations and providing friendly, efficient service. This position is responsible for welcoming guests warmly, managing table seating through the Table Management System (TMS), and assisting servers with various tasks to maintain smooth service flow. The Server Assistant actively contributes to the team by helping with food and beverage deliveries, pre-bussing tables, refilling drinks, and managing takeout orders. This role requires excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced, dynamic environment.
Using the Table Management System, the Server Assistant manages guest seating and waitlists to optimize the dining room occupancy and guest flow. They keep guests informed about wait times, current promotions, and menu offerings, ensuring guests feel valued from arrival to departure. The Server Assistant also handles guest inquiries and concerns, escalating issues to management as needed, to maintain high service standards. Maintaining cleanliness in the server assistant station and lobby area is essential, along with adhering to strict food handling and hygiene guidelines. This position may require work during evenings, weekends, and holidays to meet business needs.
The role demands physical stamina as it involves standing or walking for long periods, occasional lifting and carrying of items up to 50 pounds, as well as performing various physical tasks such as bending, kneeling, and sweeping. Candidates should be able to work under pressure while maintaining a courteous demeanor and professional attitude. This job offers a foundational opportunity for those interested in the hospitality industry and aims to develop important customer service skills, teamwork capabilities, and operational knowledge. No previous work experience is required, making it an accessible entry point for individuals looking to start or grow a career in hospitality. The establishment values employees who demonstrate reliability, attention to detail, and adaptability.
This position offers a dependable and rewarding employment option for individuals seeking to engage in a customer-focused, fast-paced environment within the restaurant and hospitality sector. The expected employment type is typically part-time or full-time depending on the venue's needs, and the salary aligns with industry standards for entry-level restaurant positions, including opportunities for growth and advancement based on performance.
About the Role: The Server Assistant plays a crucial role in enhancing the overall guest experience by ensuring seamless front-of-house operations and providing friendly, efficient service. This position is responsible for welcoming guests warmly, managing table seating through the Table Management System (TMS), and assisting servers with various tasks to maintain smooth service flow. The Server Assistant actively contributes to the team by helping with food and beverage deliveries, pre-bussing tables, refilling drinks, and managing takeout orders. This role requires excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced, dynamic environment.
Using the Table Management System, the Server Assistant manages guest seating and waitlists to optimize the dining room occupancy and guest flow. They keep guests informed about wait times, current promotions, and menu offerings, ensuring guests feel valued from arrival to departure. The Server Assistant also handles guest inquiries and concerns, escalating issues to management as needed, to maintain high service standards. Maintaining cleanliness in the server assistant station and lobby area is essential, along with adhering to strict food handling and hygiene guidelines. This position may require work during evenings, weekends, and holidays to meet business needs.
The role demands physical stamina as it involves standing or walking for long periods, occasional lifting and carrying of items up to 50 pounds, as well as performing various physical tasks such as bending, kneeling, and sweeping. Candidates should be able to work under pressure while maintaining a courteous demeanor and professional attitude. This job offers a foundational opportunity for those interested in the hospitality industry and aims to develop important customer service skills, teamwork capabilities, and operational knowledge. No previous work experience is required, making it an accessible entry point for individuals looking to start or grow a career in hospitality. The establishment values employees who demonstrate reliability, attention to detail, and adaptability.
This position offers a dependable and rewarding employment option for individuals seeking to engage in a customer-focused, fast-paced environment within the restaurant and hospitality sector. The expected employment type is typically part-time or full-time depending on the venue's needs, and the salary aligns with industry standards for entry-level restaurant positions, including opportunities for growth and advancement based on performance.
Job Requirements
- Must be at least 16 years of age
- Ability to understand and provide friendly guest service
- Ability to understand and comply with proper food handling and serving techniques and with federal, state and local serving regulations
- Ability to process cash handling, credit card and room charge transactions in compliance with policies and procedures
- Ability to operate a computer, calculator, phone and other office equipment
- Attention to details with good organizational and efficient time management skills
- Consistent professional attitude and behavior with effective listening and communication skills
- Ability to work flexible schedules including nights, weekends, and holidays
- Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient
Job Qualifications
- Must be at least 16 years of age
- No prior work experience required
- Ability to understand and provide friendly guest service
- Ability to understand and comply with proper food handling and serving techniques and with federal, state and local serving regulations
- Ability to process cash handling, credit card and room charge transactions in compliance with policies and procedures
- Ability to operate a computer, calculator, phone and other office equipment
- Attention to details with good organizational and efficient time management skills
- Consistent professional attitude and behavior with effective listening and communication skills
- Ability to work flexible schedules including nights, weekends, and holidays
- Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient
Job Duties
- Adhere to proper procedures for utilizing the TMS system to control the flow of guest seating
- Utilize the wait and reservation lists in the TMS system
- Maintain a welcoming and friendly attitude, while contributing to a teamwork-based work environment
- Enthusiastically greet guests and assign to table using TMS
- Politely notify guests and manage expectations if there is a wait
- Inform guests of current features and promotions, answer questions and offer menu suggestions
- Address guest concerns and inform manager
- Support and assist team members by delivering food and beverages, pre-bussing and providing refills
- Set-up, maintain and operate the server assistant stand and front lobby area ensuring a clean and orderly area
- Answer the phone and assist with answering guests' questions in a friendly, courteous manner
- Deliver the correct drinks and food to the guest when needed
- Practice safe food handling and cleanliness standards at all times
- Bag and manage takeout orders, check order for accuracy
- Ensure each guest receives a friendly farewell and solicit feedback about the quality of service
- Observe tables and keep track of clean, dirty, and unoccupied tables
- Clean dirty tables as needed
- Accommodate guests' needs and requests such as refilling beverages, providing silverware
- Clean and sweep around tables as needed
- Other responsibilities as assigned
Job Criteria
Experience
No experience required
Job Location
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