Server Assistant

Augusta, GA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $8.00 - $12.75

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

flexible schedule

friendly work environment

training provided

Opportunity for advancement

Employee Discounts

Paid holidays

team events

Job Description

Our establishment is a well-regarded dining venue committed to providing exceptional guest experiences through outstanding service and a welcoming atmosphere. Renowned for our dedication to quality and customer satisfaction, we strive to maintain a warm and inviting environment for all who walk through our doors. We pride ourselves on blending efficient service with hospitality to create memorable dining moments for every guest. Our team-oriented workplace values collaboration, professionalism, and a consistent focus on guest delight.

We are currently seeking a Server Assistant to join our dynamic restaurant team. This vital role involves greeting guests with a friendly welcome and ensuring a smooth flow of seating using our Table Management System (TMS). The Server Assistant works closely with the entire service team to enhance guest satisfaction from arrival through departure. Responsibilities include managing wait and reservation lists, communicating effectively with guests about wait times or promotions, and assisting servers by delivering food and beverages, refilling drinks, and pre-bussing tables. The role also includes handling takeout orders, maintaining cleanliness in the dining and lobby areas, and providing responsive guest service throughout their visit.

This position is suited for individuals who are personable, organized, and capable of multitasking in a fast-paced environment. Working as a Server Assistant requires standing or walking for extended periods, physical stamina to handle various tasks including lifting up to 50 pounds, and the ability to maintain composure under pressure. We offer opportunities to work flexible schedules including nights, weekends, and holidays to accommodate the busy nature of the hospitality industry. Our Server Assistants play a key role in shaping the guest experience, contributing to a positive atmosphere, and supporting the team’s efficiency and effectiveness.

Job Requirements

Must be at least 16 years of age
ability to understand and provide friendly guest service
ability to comply with proper food handling and serving techniques and federal, state and local regulations
ability to process cash handling, credit card and room charge transactions
ability to operate a computer, calculator, phone and other office equipment
good organizational and efficient time management skills
consistent professional attitude and behavior with effective listening and communication skills
ability to work flexible schedules including nights, weekends and holidays
physical ability to stand or walk for extended periods
ability to lift and carry items up to 50 pounds
ability to tolerate temperature changes and frequent immersion of hands in water and sanitizing solutions
specific vision abilities including close vision, distance vision, peripheral vision, depth perception and ability to adjust focus

Job Qualifications

Must be at least 16 years of age
no prior work experience required
ability to understand and provide friendly guest service
ability to understand and comply with proper food handling and serving techniques and with federal, state and local serving regulations
ability to process cash handling, credit card and room charge transactions in compliance with policies and procedures
ability to operate a computer, calculator, phone and other office equipment
attention to details with good organizational and efficient time management skills
consistent professional attitude and behavior with effective listening and communication skills
ability to work flexible schedules including nights, weekends, and holidays
ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient

Job Duties

Adhere to proper procedures for utilizing the TMS system to control the flow of guest seating
utilize the wait and reservation lists in the TMS system
maintain a welcoming and friendly attitude while contributing to a teamwork-based work environment
enthusiastically greet guests and assign to tables using TMS
politely notify guests and manage expectations if there is a wait
inform guests of current features and promotions, answer questions and offer menu suggestions
address guest concerns and inform manager
support and assist team members by delivering food and beverages, pre-bussing, and providing refills when possible
set up, maintain, and operate the server assistant stand and front lobby area ensuring a clean and orderly area
answer the phone and assist with answering guests' questions in a friendly, courteous manner
deliver the correct drinks and food to guests when needed
practice safe food handling and cleanliness standards at all times
bag and manage takeout orders, check order for accuracy
ensure each guest receives a friendly farewell and solicit feedback about the quality of service
observe tables and keep track of clean, dirty, and unoccupied tables
clean dirty tables as needed
accommodate guests' needs and requests such as refilling beverages and providing silverware
clean and sweep around tables as needed
other responsibilities as assigned