Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Retirement Plan
Paid Time Off
employee discount
Professional development opportunities
Diversity and inclusion initiatives
career advancement
Job Description
W Nashville, located at 300 12th Ave S, Nashville, Tennessee, is a vibrant and dynamic hotel that belongs to the distinguished W Hotels brand under Marriott International. W Hotels are globally recognized for their innovative approach to luxury hospitality, combining contemporary aesthetics with a lively, inviting atmosphere. This particular location offers guests an exciting blend of local culture with the unique, upscale experiences W Hotels are known for. The hotel embraces a spirit of curiosity and embraces diversity, making it a destination for both leisure and business travelers seeking not just a stay but an unforgettable lifestyle experience.
Joining the team at W Nashville means becoming a part of a forward-thinking, globally renowned hospitality brand that values originality, inclusivity, and high standards of service. The hotel's mission is to awaken curiosity and expand worlds by providing bespoke guest experiences that reinvent the norms of luxury. Staff at W Nashville operate under the hallmark service philosophy of "Whatever/Whenever," emphasizing personalized, thoughtful service that caters to the unique desires of every guest. As part of Marriott International’s portfolio, W Nashville provides a supportive and diverse work environment where associates can thrive personally and professionally.
The role of Guest Service Expert at W Nashville is a crucial non-management position within the Food and Beverage and Culinary category. This full-time role is dedicated to enhancing the guest experience by delivering exceptional service that goes beyond simply serving food. The Guest Service Expert contributes to creating memorable and unique dining experiences by proactively assisting guests, setting tables, supporting kitchen operations, maintaining clean work areas, and replenishing supplies. This role demands versatility and a hands-on approach to ensuring the seamless operation of all service aspects.
The job requires the ability to be active and mobile, with associates expected to stand, sit, and walk for extended periods. The work environment involves navigating various surfaces that can be uneven or slippery, while also performing physical tasks such as lifting and moving objects under 50 pounds, reaching high places, and bending or twisting. Guest Service Experts need to be physically prepared to handle these duties safely and reliably. Maintaining professional appearance, communication, and adherence to company standards is also a key part of the role.
W Nashville values candidates who possess a high school diploma or an equivalent General Educational Development (GED) certificate. While prior experience in food service environments is not required, it is considered an asset. No supervisory experience or specific licenses are necessary for this position, making it accessible for individuals looking to start or advance their careers in hospitality.
Marriott International is committed to equal employment opportunities, welcoming diversity, and fostering an inclusive workplace that respects all backgrounds. W Nashville continues this commitment, ensuring that all associates feel welcomed and are provided with the support needed to succeed. Working at W Nashville offers the chance to be part of an extraordinary team that pushes the boundaries of luxury hospitality and delivers an exceptional guest experience. This position provides the opportunity for professional growth within a globally recognized brand, where employees can bring their originality and innovation to life and become the best version of themselves.
Joining the team at W Nashville means becoming a part of a forward-thinking, globally renowned hospitality brand that values originality, inclusivity, and high standards of service. The hotel's mission is to awaken curiosity and expand worlds by providing bespoke guest experiences that reinvent the norms of luxury. Staff at W Nashville operate under the hallmark service philosophy of "Whatever/Whenever," emphasizing personalized, thoughtful service that caters to the unique desires of every guest. As part of Marriott International’s portfolio, W Nashville provides a supportive and diverse work environment where associates can thrive personally and professionally.
The role of Guest Service Expert at W Nashville is a crucial non-management position within the Food and Beverage and Culinary category. This full-time role is dedicated to enhancing the guest experience by delivering exceptional service that goes beyond simply serving food. The Guest Service Expert contributes to creating memorable and unique dining experiences by proactively assisting guests, setting tables, supporting kitchen operations, maintaining clean work areas, and replenishing supplies. This role demands versatility and a hands-on approach to ensuring the seamless operation of all service aspects.
The job requires the ability to be active and mobile, with associates expected to stand, sit, and walk for extended periods. The work environment involves navigating various surfaces that can be uneven or slippery, while also performing physical tasks such as lifting and moving objects under 50 pounds, reaching high places, and bending or twisting. Guest Service Experts need to be physically prepared to handle these duties safely and reliably. Maintaining professional appearance, communication, and adherence to company standards is also a key part of the role.
W Nashville values candidates who possess a high school diploma or an equivalent General Educational Development (GED) certificate. While prior experience in food service environments is not required, it is considered an asset. No supervisory experience or specific licenses are necessary for this position, making it accessible for individuals looking to start or advance their careers in hospitality.
Marriott International is committed to equal employment opportunities, welcoming diversity, and fostering an inclusive workplace that respects all backgrounds. W Nashville continues this commitment, ensuring that all associates feel welcomed and are provided with the support needed to succeed. Working at W Nashville offers the chance to be part of an extraordinary team that pushes the boundaries of luxury hospitality and delivers an exceptional guest experience. This position provides the opportunity for professional growth within a globally recognized brand, where employees can bring their originality and innovation to life and become the best version of themselves.
Job Requirements
- high school diploma or equivalent general educational development (ged)
- no prior supervisory experience required
- no specific license or certification needed
- ability to stand, walk, and move for extended periods
- capability to lift and move objects weighing less than 50 pounds safely
- willingness to follow company policies and safety procedures
Job Qualifications
- high school diploma or equivalent general educational development (ged)
- previous experience in a food service environment preferred but not required
- ability to perform physical tasks associated with the role
- strong communication skills
- commitment to professionalism in appearance and conduct
Job Duties
- set tables for guest dining
- assist in kitchen support tasks
- clean work areas and maintain cleanliness standards
- replenish supplies as needed
- engage actively with guests to enhance their experience
- follow company policies and safety guidelines
- perform physical tasks such as lifting, bending, and reaching
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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