
Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Hourly
Exact $13.75
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development programs
flexible scheduling
Job Description
Maverick Hotels and Restaurants is a renowned hospitality establishment committed to delivering exceptional guest experiences across its numerous locations. Known for its vibrant atmosphere and superior service standards, the company has built a strong reputation as a premier destination for travelers and locals alike. Maverick Hotels and Restaurants pride themselves on fostering a positive and inclusive work environment where team members are valued and empowered to contribute to the brand’s ongoing success. As part of United Service Companies, the organization is dedicated to diversity, equity, and inclusion, ensuring equal employment opportunities for all individuals regardless of their background or identity. This culture of respect and professionalism enhances both the guest experience and employee satisfaction.
The Server Assistant and Food Runner plays a vital role within Maverick Hotels and Restaurants by supporting the front-of-house operations and maintaining the high standards of hospitality that define the brand. This position is essential for ensuring the restaurant is properly set up for service and that guests receive prompt and courteous assistance throughout their visit. Responsibilities include delivering food items, plateware, glassware, and flatware to guests in a timely manner, as well as clearing and returning used items to the designated kitchen areas. Additionally, the associate is tasked with keeping all designated service areas fully stocked and organized with necessary supplies. Attention to detail is crucial, as this role involves polishing and presenting flatware, glassware, and plateware to maintain the restaurant's polished appearance.
In addition to service duties, the Server Assistant and Food Runner supports the overall teamwork dynamic by assisting managers on duty, servers, and bartenders to uphold the Maverick Hotel & Restaurant standards. The position demands a strong commitment to cleanliness, safety, and guest interaction, including warmly welcoming and bidding farewell to guests with genuine hospitality. Associates in this role must be knowledgeable about all amenities and special events at their location to effectively enhance the guest experience. The ability to communicate professionally and collaborate with colleagues across departments is highly valued, as is the capacity to work efficiently under pressure in a fast-paced environment.
Physical demands include standing and walking for extended periods, handling and balancing service trays, and occasionally lifting up to 50 pounds. Because the hospitality industry operates around the clock, associates may be scheduled for rotating shifts including evenings, weekends, holidays, and overtime. Maverick Hotels and Restaurants emphasize safety and responsibility, requiring employees to maintain a clean and orderly work environment while adhering to all company and legal standards. This role offers an excellent opportunity for individuals passionate about hospitality who seek to develop their skills and be part of a respected, guest-focused team.
The Server Assistant and Food Runner plays a vital role within Maverick Hotels and Restaurants by supporting the front-of-house operations and maintaining the high standards of hospitality that define the brand. This position is essential for ensuring the restaurant is properly set up for service and that guests receive prompt and courteous assistance throughout their visit. Responsibilities include delivering food items, plateware, glassware, and flatware to guests in a timely manner, as well as clearing and returning used items to the designated kitchen areas. Additionally, the associate is tasked with keeping all designated service areas fully stocked and organized with necessary supplies. Attention to detail is crucial, as this role involves polishing and presenting flatware, glassware, and plateware to maintain the restaurant's polished appearance.
In addition to service duties, the Server Assistant and Food Runner supports the overall teamwork dynamic by assisting managers on duty, servers, and bartenders to uphold the Maverick Hotel & Restaurant standards. The position demands a strong commitment to cleanliness, safety, and guest interaction, including warmly welcoming and bidding farewell to guests with genuine hospitality. Associates in this role must be knowledgeable about all amenities and special events at their location to effectively enhance the guest experience. The ability to communicate professionally and collaborate with colleagues across departments is highly valued, as is the capacity to work efficiently under pressure in a fast-paced environment.
Physical demands include standing and walking for extended periods, handling and balancing service trays, and occasionally lifting up to 50 pounds. Because the hospitality industry operates around the clock, associates may be scheduled for rotating shifts including evenings, weekends, holidays, and overtime. Maverick Hotels and Restaurants emphasize safety and responsibility, requiring employees to maintain a clean and orderly work environment while adhering to all company and legal standards. This role offers an excellent opportunity for individuals passionate about hospitality who seek to develop their skills and be part of a respected, guest-focused team.
Job Requirements
- Must be a United States citizen or possess a valid work permit
- Must be able to accurately follow instructions, both verbally and written
- Must possesses excellent communication skills
- Must be professional in appearance and demeanor
- Must be able to work under pressure
- Must be able to work in a fast-paced environment
- Must have excellent listening skills
- Must always ensure a teamwork environment
- Must have the ability to deal effectively and interact well with the guests and associates
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
- Must have a passion for creating an exceptional experience for all guests
Job Qualifications
- High school diploma or equivalent
- At least one year customer service experience required
- At least six months food and beverage experience required
- Prior experience as Server Assistant or Food Runner preferred
- Excellent communication skills
- Ability to deal effectively and interact well with guests and associates
- Ability to resolve problems/conflicts in a diplomatic and tactful manner
- Passion for creating an exceptional experience for all guests
Job Duties
- Ensures all glassware, flatware and plateware are sanitized and available as needed
- Always keeps sanitation solution up to Maverick Hotels and Restaurants code and sets up bussing and water stations for service
- Polishes glassware, plateware and flatware using dishwashers or by hand
- Place clean dishes, utensils, and cooking equipment in designated areas
- Assists in counting of inventory of flatware, glassware and plateware
- Maintains proper placement and organization of day-to-day utensils
- Maintains proper storage of dish dollies, glass racks and flatware
- Maintains kitchen work areas, expo line, and utensils in clean and orderly condition
- Stock supplies such as food and utensils in serving stations, cupboards, refrigerators, etc.
- Sorts and removes trash, placing it in designated pickup areas
- Works diligently to avoid breakage and loss
- Ensures that all dishes and utensils are properly stocked and stored
- Offers warm and sincere welcome/farewell for all guests of Maverick Hotel and Restaurants locations
- Maintains an up to date working knowledge of all location amenities as well as any special events
- Interacts with all fellow associates and Maverick MODs in a professional manner, assisting other departments when necessary
- Attends assigned department meetings and appropriate location specific meetings
- Maintains constant awareness of safety issues (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor
- Acts with responsibility towards all company property, supplies and equipment
- Maintains a professional appearance. Follows all Maverick Hotel and Restaurant dress code standards
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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