
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Diversity and inclusion initiatives
Job Description
W Nashville is an upscale, vibrant hotel located in the heart of Nashville, Tennessee, known for its unique blend of luxury and local charm. Part of the globally recognized W Hotels portfolio under Marriott International, W Nashville offers guests an immersive hospitality experience that combines modern design, inspired service, and a dynamic atmosphere. As a property, W Nashville stands out for its commitment to redefining the norms of luxury through the celebration of creativity and individuality. The hotel's location at 300 12th Ave S places it within easy access to Nashville's thriving music scene, cultural landmarks, and bustling downtown area, which enhances the guest experience with a local flavor. As a brand within Marriott International, W Nashville benefits from the stability, extensive resources, and dedication to diversity and inclusion that characterize the hospitality giant._
The Guest Service Support Expert role at W Nashville is pivotal in ensuring that the hotel’s food and beverage operations exceed guest expectations by supporting a seamless dining experience. This full-time, non-management position offers staff the unique chance to engage directly with guests and colleagues, contributing to a memorable atmosphere where food and drinks are part of an overarching, high-quality service experience. This role involves multitasking across various supportive duties such as assisting with setting tables, supporting kitchen tasks, maintaining cleanliness within work areas, and replenishing food and beverage supplies efficiently. Employees in this position are expected to deliver excellent service by actively participating in the daily flow of operations and helping ensure that guests feel well cared for during their visits. The role is physically active, requiring individuals to stand, walk, or sit for extended periods, maneuver across different floor surfaces, and handle items up to 50 pounds under certain conditions. Successful Guest Service Support Experts embrace Marriott International’s policies on workplace safety, professional appearance, and quality standards, as well as contributing positively to an inclusive work environment. The position fosters an accommodating work culture where employees are valued for their unique backgrounds and experiences, encouraging growth and the best version of one’s self. Previous food and beverage experience is preferred but not required, making this a great opportunity for those new to the hospitality industry or looking to develop their careers within one of the most respected hotel brands globally. W Hotels’ mission is to ignite curiosity and expand worlds by offering a vibrant, innovative workplace where associates can thrive and guests can enjoy an unforgettable visit. Joining the W Nashville team means becoming part of a forward-thinking, diverse, and guest-focused community underpinned by Marriott International’s leadership.
The Guest Service Support Expert role at W Nashville is pivotal in ensuring that the hotel’s food and beverage operations exceed guest expectations by supporting a seamless dining experience. This full-time, non-management position offers staff the unique chance to engage directly with guests and colleagues, contributing to a memorable atmosphere where food and drinks are part of an overarching, high-quality service experience. This role involves multitasking across various supportive duties such as assisting with setting tables, supporting kitchen tasks, maintaining cleanliness within work areas, and replenishing food and beverage supplies efficiently. Employees in this position are expected to deliver excellent service by actively participating in the daily flow of operations and helping ensure that guests feel well cared for during their visits. The role is physically active, requiring individuals to stand, walk, or sit for extended periods, maneuver across different floor surfaces, and handle items up to 50 pounds under certain conditions. Successful Guest Service Support Experts embrace Marriott International’s policies on workplace safety, professional appearance, and quality standards, as well as contributing positively to an inclusive work environment. The position fosters an accommodating work culture where employees are valued for their unique backgrounds and experiences, encouraging growth and the best version of one’s self. Previous food and beverage experience is preferred but not required, making this a great opportunity for those new to the hospitality industry or looking to develop their careers within one of the most respected hotel brands globally. W Hotels’ mission is to ignite curiosity and expand worlds by offering a vibrant, innovative workplace where associates can thrive and guests can enjoy an unforgettable visit. Joining the W Nashville team means becoming part of a forward-thinking, diverse, and guest-focused community underpinned by Marriott International’s leadership.
Job Requirements
- high school diploma or G.E.D. equivalent
- availability to work full time
- ability to stand, sit, or walk for extended periods
- capability to move over uneven or slippery surfaces
- physical ability to lift and carry up to 25 pounds alone and up to 50 pounds with assistance
- commitment to maintaining a professional appearance
- adherence to safety protocols
- effective communication skills
Job Qualifications
- high school diploma or G.E.D. equivalent
- no related work experience required
- prior experience in a food and beverage environment is preferred
- no supervisory experience required
- ability to follow company policies
- strong communication skills
- willingness to work on feet and perform physical tasks
Job Duties
- set tables to prepare dining areas for guests
- assist kitchen staff as needed to support food and beverage preparation
- clean work areas and maintain organization
- replenish supplies including condiments, glassware, and utensils
- uphold safety and quality standards throughout the work environment
- communicate professionally and maintain a well-groomed appearance
- perform physical tasks such as lifting, carrying, and moving objects up to 50 pounds with assistance
Job Criteria
Experience
No experience required
Job Location
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