Server Assisstant/Busser | City Cruises Norfolk

Norfolk, VA, USA|

Job Overview

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

flexible schedule

uniform provided

Job Description

Hornblower Group is a globally recognized leader in experience and transportation services with a rich history that spans over 100 years. The company operates an extensive portfolio that encompasses both water and land-based experiences as well as ferry and transportation services. Hornblower Group's premier experience division, City Experiences, is celebrated for its diverse offerings that include dining and sightseeing cruises, as well as curated walking and food tours under the City Cruises, Walks, and Devour brands. These experiences are designed to create memorable moments and immersive connections with the culture and landmarks of numerous cities. The Group's Ferry and Transportation Division is a major player in the industry, boasting City Ferry, which is the largest private operator of high-speed passenger and vehicle ferries in the United States. The ferry division transports over 10 million passengers annually and runs key services such as NYC Ferry, Puerto Rico Ferry, and other regional systems. This scale ensures that Hornblower Group is not only a leader but also a consistent innovator in the transportation sector. Beyond passenger services, Hornblower Group has several subsidiaries including Hornblower Marine, specializing in vessel outhaul and maintenance, and Seaward Services, Inc., which offers comprehensive shipping, waterfront logistics, and government and commercial vessel management. Additionally, Anchor Operating System, LLC provides advanced reservation, ticketing, and website integration services for clients across transportation, tourism, and entertainment industries. Hornblower Group’s global footprint is impressive, spanning more than 10 countries and over 50 cities within the United States alone. It serves over 20 million guests annually and maintains a robust presence with headquarters based in Orlando, Florida, and multiple corporate offices across major cities like San Francisco, Boston, Chicago, London, New York, Dublin, and Ontario. For more information about the company and its services, visit hornblowercorp.com.

The available Server Assistant role is a dynamic opportunity to join Hornblower Group’s hospitality team, playing an essential part in delivering exceptional guest experiences on board. This position involves assisting servers with the timely delivery and removal of food and beverage items, ensuring high standards of hospitality and safety on vessels, and providing guests with valuable information about the vessel and surrounding skyline to enhance their overall experience. The Server Assistant is responsible for maintaining cleanliness and operational readiness of service areas, setting up and breaking down dining spaces, and supporting guest seating and greeting procedures. Candidates will enjoy engaging directly with guests, contributing to a seamless dining and sightseeing cruise experience, all while working in a fast-paced and enjoyable environment. The role requires a hospitable and courteous attitude, organizational skills, and the ability to multitask effectively. The Server Assistant is also expected to uphold the company’s RESPECT Service System, which embodies Hornblower’s mission, vision, and values centered around respect and excellence. This is a hands-on position involving physical activity such as cleaning and lifting, with a requirement to work evenings, weekends, and major holidays. The position typically requires a high school diploma or equivalent and previous restaurant experience is preferred but not mandatory. This opportunity is ideal for individuals passionate about customer service and looking to grow within a globally respected company in the experience and transportation industry.

Job Requirements

High school diploma or equivalent
Meet minimum state age requirements
Previous restaurant experience preferred
Ability to work extended periods without sitting
Ability to lift furniture and other heavy items
Strong customer service, organization, and interpersonal skills
Maintain high level of organization and meet deadlines
Ability to handle multiple tasks at one time
Establish and maintain effective working relationships
Listen effectively and suggest solutions
Working knowledge of computer skills including Microsoft Office
Ability to effectively convey written and verbal information
Maintain uniform and grooming standards
Availability to work nights, weekends, and major holidays

Job Qualifications

High school diploma or equivalent
Previous restaurant experience preferred
Strong customer service, organization, and interpersonal skills
Ability to handle multiple tasks and meet deadlines
Effective listening and problem assessment skills
Working knowledge of computer skills including Microsoft Office
Ability to understand and convey written and verbal information
Maintain uniform and personal grooming standards
Availability to work nights, weekends, and major holidays

Job Duties

Provide exceptional hospitality to guests
Clean up used and unneeded dishes and glassware from guests' tables to galley
Scrape and stack dirty dishes and carry dishes and other tableware to the galley for cleaning
Maintain the cleanliness and safety of all common areas and service stations
Set up and break down dining room and service stations as prescribed
Provide information to guests including menu descriptions, order of service, entertainment options, cruise route and points of interest
Assist with the warm and efficient greeting and seating of guests when they arrive
Additional job duties as assigned