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Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $22.50
Work Schedule
Day Shifts
Benefits
Birthday holiday
Employee bounty program
Gym membership contribution
Ideas award
Life Assurance
income protection
Accommodation nights
Job Description
Freehand is a dynamic and innovative hospitality and accommodation brand, renowned for its unique blend of stylish design, cultural vibrancy, and social atmosphere. Established in London and having expanded through various major European cities, Freehand has rapidly become a leader in the hospitality industry, celebrated for its forward-thinking approach and exceptional guest experiences. Recognized by Fast Company as one of the top 50 most innovative global companies, Freehand embodies a spirit of creativity and community in every location it operates. Each venue reflects the distinctive character of its city, offering guests not just a place to stay, but an immersive... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience as a server or in the hospitality industry
- Knowledge of food and beverage service
- Ability to work mornings on a part-time basis
- Eligibility to work in the EU
- Good communication skills
- Ability to maintain grooming and appearance standards
- Capacity to work flexible hours
- Physical stamina to stand and move for extended periods
- Ability to handle multiple tasks efficiently
Job Qualifications
- Experience working within the hospitality and service industry
- A passion for city culture, travelling and trending food and drink concepts
- Knowledge of contemporary interests of the city
- Genuine enthusiasm for service
- Excellent communication skills
- Ability to work under pressure
- Digital proficiency
- Strong interpersonal skills
- Eligible to work in the EU
Job Duties
- Prepare room for dining by setting and detailing tables including condiments, candles, napkins, plates, glassware and utensils
- Help patrons select food and beverages by presenting menu offerings, suggesting courses, explaining menu additions, recommending wine pairings, answering allergy and dietary questions
- Inform guests about restaurant offerings and local amenities
- Adhere to bar-lab policies, sanitation standards, safety and alcohol control procedures
- Stay updated on menu choices and availability
- Transmit orders accurately to bar and kitchen using POS system, noting dietary needs and special requests
- Fire courses in accordance with kitchen and guest needs
- Ensure timely delivery of orders with correct accompaniments
- Respond to additional guest requests, involving management when necessary
- Maintain table setting by removing completed courses, replenishing utensils, refilling glasses and addressing spills
- Properly describe, open and pour wine tableside
- Obtain payment by totaling charges, issuing bills, processing payments and returning receipts
- Retrieve signed credit card or room charge slips prior to guest departure and express gratitude
- Assist other staff and perform cleaning tasks as time allows
- Fill in for absent staff and assist with special events
- Adhere to grooming and appearance standards consistently
- Address guest service issues promptly and escalate to management when required
- Carry out additional requests from management to maintain service flow and cleanliness
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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