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Job Overview
Employment Type
Part-time
Work Schedule
Day Shifts
Benefits
Birthday holiday
Employee bounty program
Gym membership contribution
Ideas award
Life Assurance
income protection
Free accommodation nights
Staff room discounts
Social events
employee recognition
Online learning tools
Job Description
Freehand is a trailblazing accommodation and hospitality company recognized as one of the top 50 most innovative global companies by Fast Company. Originating from London, Freehand has expanded its presence across numerous vibrant European cities and continues to make a significant impact worldwide. The brand is celebrated for its unique blend of chic design, cultural engagement, and social atmosphere, positioning itself as a lifestyle and hospitality leader that offers guests not only a place to stay but an immersive experience reflecting the unique character and beat of each city they operate in. Freehand creates spaces that are safe, socially dynamic,... Show More
Job Requirements
- Eligible to work in the EU
- Experience in hospitality or service industry
- Passion for food, drink and city culture
- Strong communication skills
- Ability to work flexible hours
- Maintain grooming and appearance standards
- Ability to handle pressure
- Digital literacy
- Team player
Job Qualifications
- Experience in hospitality or service industry
- Passion for city culture, travel and trending food and drinks
- Knowledge of contemporary city interests
- Genuine enthusiasm for service
- Excellent communication skills
- Ability to remain calm under pressure
- Creativity and digital literacy
- People-oriented and social disposition
- Availability to work flexible hours
- Eligible to work in the EU
Job Duties
- Prepare room for dining by setting and detailing tables, preparing condiments, candles, napkins, plates, glassware and utensils
- Help patrons select food and beverages by presenting menu offering, offering beverages, suggesting courses, explaining menu additions, identifying appropriate wine pairings, answering allergy, dietary restriction, and food preparation questions
- Inform guests about restaurant offerings and other outlets on property or neighborhood
- Adhere to bar-lab policies, sanitation standards, safety and alcohol control policies
- Stay updated on current menu choices, additions, modifications and unavailable items
- Transmit orders to bar and kitchen using POS, identifying special requests and dietary needs
- Fire courses according to kitchen and guest needs
- Ensure timely and accurate delivery of orders with correct accompaniments
- Respond to additional guest requests and involve management for complex issues
- Maintain table settings throughout meal by removing courses, replenishing utensils, and refilling water
- Properly describe, open and pour wine tableside
- Correctly obtain payment including totaling charges, issuing bill, accepting payment and returning receipt
- Retrieve signed credit card or room charge slip prior to guest departure and thank them
- Assist other staff to contribute to team effort
- Perform cleaning tasks as directed
- Fill in for absent staff when needed
- Assist with special events
- Adhere to grooming and appearance standards consistently
- Promptly address guest service issues and escalate to management when necessary
- Perform additional tasks as requested to maintain service flow and cleanliness
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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