Server AM

The Ritz-Carlton, a distinguished name in luxury hospitality, is part of Marriott International’s prestigious portfolio of brands known globally for exceptional service and unparalleled guest experiences. Nestled in the vibrant city of Portland, Oregon, The Ritz-Carlton hotel offers a refined atmosphere where impeccable service meets elegant surroundings. With a reputation that spans continents, the brand symbolizes the pinnacle of luxury accommodations, sophisticated amenities, and a commitment to creating memorable experiences for every guest who walks through its doors.

At The Ritz-Carlton Portland, the commitment to excellence extends beyond the physical space to the passionate individuals who embody the brand's values every day. This team is devoted to upholding the legendary "Gold Standards," a set of principles and practices designed to ensure that each guest’s visit transcends ordinary service, becoming an unforgettable moment of genuine care and attention. The hotel prides itself on an inclusive culture celebrating diversity, creativity, and compassion, making it not only a workplace but a community where employees thrive and grow.

We are currently seeking dedicated Guest Service Experts to join our renowned food and beverage team, contributing to the distinguished dining experiences that The Ritz-Carlton is celebrated for worldwide. This full-time, non-management position located at 900 SW Washington St, Portland, involves working primarily day shifts with an expectation of weekend availability. Candidates with backgrounds in luxury, fine dining, or hotel environments will find this role particularly rewarding as it builds on those experiences to deliver top-tier service.

The Guest Service Expert role transcends typical dining service responsibilities; it is about crafting memorable moments that guests will cherish long after their visit, beyond just food and beverage offerings. You will take initiative in providing a broad range of service elements that collectively enhance the overall guest experience. Responsibilities include setting tables with precision, collaborating attentively with kitchen staff, engaging warmly with guests during service, and ensuring that workspaces and storage areas remain clean and organized. Your ability to seamlessly integrate these tasks into a coherent and pleasant guest experience is central to your success in this role.

Physical stamina and agility are important, as the job involves standing for extended periods, navigating uneven or inclined surfaces, and performing tasks such as lifting or moving objects up to 50 pounds. Your attention to detail in reading and confirming menu information, along with executing a variety of physical movements including reaching, bending, twisting, and crouching, helps maintain the high standards expected at The Ritz-Carlton.

We emphasize the importance of a professional appearance and the ability to communicate effectively, which reflects our commitment to maintaining an atmosphere of elegance and refinement. Even without supervisory experience, individuals with a passion for hospitality and a dedication to excellence will find opportunity here. The role requires at least a high school diploma or equivalent, such as a GED, and although prior related work experience is minimal, your enthusiasm and dedication to service excellence will be highly valued.

Joining The Ritz-Carlton means becoming part of a legacy of service excellence that is globally respected. You will be empowered to express creativity and kindness through your interactions, supported by a culture that prioritizes personal growth and celebrates the unique backgrounds and talents of each team member. Our promise is to provide an environment where you can take pride in your work, develop your skills, and contribute meaningfully to a team that sets the standard for luxury hospitality worldwide.

Embarking on this journey with The Ritz-Carlton means you will work where you can deliver your best work, begin fulfilling your purpose, join a remarkable global team, and become your best self in an environment that treasures excellence and fosters career growth.