Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $17.38
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling

Job Description

KBG is a distinguished division operating within the hospitality sector, specifically under the umbrella of Marriott International, a globally recognized leader in the hotel and resort industry. Located at 2552 Kalakaua Ave, Honolulu, Hawaii, this establishment caters to a diverse and international clientele, offering top-tier food and beverage services in a vibrant, resort-style environment. The company emphasizes creating a welcoming and inclusive atmosphere for both guests and employees, promoting equal opportunities and valuing the unique backgrounds and talents of all staff members.

This particular role is positioned within the Food and Beverage & Culinary category and is a full-time, non-management opportunity offering an hourly pay rate of $17.38 with eligibility for tips. The position focuses on serving food courses and alcoholic beverages to guests with a high standard of hospitality and professionalism. Employees in this role are expected to adeptly set tables in accordance with event types and service guidelines, accurately communicate menu details and special dietary requirements to kitchen staff, and ensure an elevated guest experience through attentive service and effective communication.

Duties include managing food and beverage transactions using the MICROS system, maintaining cleanliness and orderliness of service areas, and executing closing duties to prepare the establishment for the next day. The role requires a strong adherence to company safety and security policies, a professional appearance, and the ability to foster positive guest interactions by welcoming guests warmly, anticipating their needs, and responding to concerns with care and efficiency. Employees must also demonstrate physical stamina to perform tasks such as standing for extended periods, lifting and moving items, and navigating various workplace conditions.

JW Marriott, part of Marriott's luxury portfolio, celebrates a culture where associates are valued as essential to delivering exceptional guest experiences. The brand promotes a work environment enriched with opportunities for growth, training, and recognition while supporting holistic well-being. By joining this team, employees become part of a global community committed to the legacy of J. Willard Marriott and the continued tradition of wonderful hospitality. This position offers more than just a job; it offers a chance to belong to an amazing global team, develop professionally, and contribute meaningfully to a world-class hospitality experience.

Job Requirements

  • High school diploma or G.E.D. equivalent
  • minimum 1 year of related work experience
  • ability to communicate clearly
  • capability to stand, sit, or walk for entire shifts
  • capability to lift and carry objects up to 25 pounds alone and heavier objects with assistance
  • ability to follow safety protocols
  • willingness to complete training and certifications
  • professional personal appearance
  • ability to maintain confidentiality
  • compliance with company policies
  • ability to assist guests with diverse needs

Job Qualifications

  • High school diploma or G.E.D. equivalent
  • at least 1 year of related work experience
  • no supervisory experience required
  • strong communication skills
  • ability to provide excellent customer service
  • familiarity with food and beverage service standards
  • basic knowledge of safety and hygiene practices
  • ability to work as part of a team
  • proficiency in handling transactions using POS systems

Job Duties

  • Serve food courses and alcoholic beverages to guests
  • set tables according to type of event and service standards
  • answer questions on menu selections
  • communicate with the kitchen regarding menu questions, wait times, re-cooks, and product availability
  • communicate meal requirements, allergies, dietary needs, and special requests to kitchen
  • record transactions in MICROS system
  • check in with guests to ensure satisfaction
  • maintain cleanliness of work areas and tableware
  • complete closing duties such as restocking and turning off lights
  • present accurate checks and process payments
  • follow company and safety policies
  • report accidents and unsafe conditions
  • complete safety training
  • maintain professional appearance
  • maintain confidentiality
  • welcome and acknowledge guests
  • anticipate and address guests’ needs
  • assist individuals with disabilities
  • speak clearly and professionally
  • develop positive relationships with team members
  • listen and respond to colleagues
  • ensure adherence to quality standards
  • read and verify information
  • stand, sit, or walk for extended periods
  • lift and move items under 25 pounds unaided and heavier items with assistance
  • maneuver on uneven surfaces
  • perform additional duties as requested by supervisors

Job Criteria

Experience

No experience required


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