Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $10.00 - $16.00
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Benefits

401k
Bonus programs
Health Insurance
Paid Time Off
Employee Discounts
Training and Development
flexible scheduling

Job Description

Pyramid Global Hospitality is a premier hospitality management company that oversees a diverse portfolio of more than 200 hotels and resorts with a strong workforce of over 18,000 associates spanning the United States, Caribbean, and Europe. Renowned for its global scale and hands-on management approach, Pyramid operates several notable platforms including the Benchmark Resorts & Hotels, a meticulously curated collection of independent properties, Axiom Hospitality which manages hotel operations in Europe, and PYRAMIDWORKS, specializing in integrated workplace and facilities services. With corporate offices strategically located in Boston, The Woodlands, Texas, and London, the company commits itself to operational excellence, exceptional service, and nurturing long-term partnerships. Pyramid Global Hospitality has earned a well-deserved reputation through numerous accolades such as distinctions from USA Today, The Boston Globe, The Houston Chronicle for best places to work, and travel honors from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, all underscoring the company culture, service quality, and dedication to its workforce and guests.

Located in the heart of San Antonio, Texas, the Hilton Garden Inn San Antonio Downtown is a vital part of the Pyramid portfolio, celebrated for its vibrant culture and dedication to being the best employer in the vicinity. The hotel boasts comprehensive benefit plans including 401k with company match and lucrative bonus programs, supporting associates' growth and success. The establishment maintains a work environment where personal development, people-focused values, and seeking success for every team member are paramount. Employees are encouraged to contribute meaningfully to delivering outstanding service and crafting memorable guest experiences, positioning the hotel as a preferred destination rather than just a passing venue.

This part-time role as a Restaurant Server at the Hilton Garden Inn San Antonio Downtown offers a unique opportunity for individuals passionate about customer service and hospitality. Servers act as the face of the restaurant, responsible for ensuring each guest has an exceptional dining experience. Duties include maintaining clean and inviting tables, presenting menus, and serving food and beverages with enthusiasm and accuracy. The ideal candidate should possess an engaging personality, a strong ability to describe and promote menu selections, and be quick on their feet. This role requires close collaboration with kitchen and bar staff to ensure smooth service and guest satisfaction.

Candidates with 2-4 years of food service experience, alongside knowledge of wine, beer, cocktails, and spirits, will find this position rewarding. The Hilton Garden Inn San Antonio Downtown values individuals who thrive under pressure in fast-paced environments and who have a passion for excellence in guest experience delivery. Effective communication skills are essential, as is the ability to resolve guest concerns promptly, leaving guests happy with their visit.

The compensation for this position ranges from $10 to $16 per hour, reflecting a commitment to rewarding talent according to skill, experience, and location-specific cost of labor. Pyramid Global Hospitality embraces diversity and inclusivity, ensuring an enriching and supportive workplace for all employees. Joining this team at Hilton Garden Inn San Antonio Downtown means becoming part of a respected and dynamic global hospitality leader that values its associates and offers considerable opportunities for professional growth and development.

Job Requirements

  • High school diploma or equivalent
  • Previous experience in food service
  • Ability to communicate effectively
  • Ability to handle fast-paced work environment
  • Knowledge of beverage menu items
  • Customer service orientation
  • Ability to work flexible hours

Job Qualifications

  • 2-4 years of food service experience
  • Knowledge of wine, beer, cocktails, and spirits
  • Excellent communication skills
  • Ability to work under pressure in a fast-paced environment
  • Passion for creating exceptional guest experiences
  • Engaging and welcoming personality
  • Descriptive selling ability

Job Duties

  • Prepare the restaurant pre-shift for the service ahead
  • Greet guests as they arrive or move about the restaurant
  • Guide guests on their culinary journey through descriptive selling of the menu
  • Be accurate in your order taking, confirming all special requests
  • Be the master of the menu, understanding the details to enhance the conversation
  • Work collaboratively with other restaurant servers and kitchen/bar staff
  • Assist guests who have concerns to guide them to a resolution that leaves them happy
  • Finalize the experience through timely and accurate bill presentation

Job Criteria

Experience

No experience required


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