Server

Napa, CA, USA|

Job Overview

Compensation

Hourly

Range $18.75 - $21.50

Benefits

Medical insurance

Dental Insurance

Vision Insurance

flexible spending accounts

Life insurance

401(k) Plan

Paid vacation and sick time

Paid holidays

paid bereavement

Paid jury duty

Complimentary Meals

Career advancement opportunities

Employer provided training

Job Description

Gallaher Signature Living is a distinguished senior living company dedicated to redefining the experience of aging with dignity, compassion, and personalized care. Established with a legacy of elegance and excellence, Gallaher Signature Living goes beyond traditional senior living by offering thoughtfully designed communities that support active adults through Independent Living, Assisted Living, and Memory Care. With multiple locations across California including Santa Rosa, Alameda, Moorpark, and Covina, the company is committed to providing high-quality services that enrich the daily lives of its residents and foster meaningful connections within the community. Their support office is based in Windsor, California, serving as the operational hub for their expanding network of residential communities. As part of their mission, Gallaher Signature Living emphasizes boutique hospitality standards, ensuring a warm, welcoming, and safe environment where residents receive top-tier care and service.

The role of Server at Gallaher Signature Living aligns with this mission by delivering an elevated dining experience that caters to the needs and preferences of residents, their family members, and guests. Servers play a crucial role in maintaining the company’s reputation for refined and professional food and beverage service within a safe and sanitary dining environment. The Server position is a full-time role offering a competitive salary range between $18.75 and $21.50 per hour. This role is essential in ensuring guest satisfaction through attentive, gracious service that honors each individual’s dignity and preferences.

Servers are responsible for a variety of duties encompassing meal service, beverage preparation, and stock management, adhering to all applicable federal, state, and local regulations including Title 22. They prepare and replenish beverages including water, coffee, tea, soda, wine, beer, and cocktails with attention to proper presentation and responsible alcohol service standards. The Server accurately takes and processes food and beverage orders using the Point of Sale (POS) system, ensuring accuracy in special requests, dietary needs, and menu substitutions. Knowledge of menus, ingredients, and preparation methods is vital for assisting residents and guests confidently and professionally. Beyond serving meals and drinks, Servers maintain the dining environment by setting and resetting tables to fine-dining standards, keeping service areas clean, and supporting kitchen operations when necessary.

Additionally, Servers at Gallaher Signature Living engage positively with residents, demonstrating warmth, respect, and attentiveness, and respond thoughtfully to individual preferences and needs. They address any questions or concerns professionally and escalate issues to leadership when necessary. The role also involves supporting the community’s hospitality and marketing efforts during tours, events, and interactions with prospective residents and guests. Collaboration and teamwork are emphasized to ensure a seamless resident experience with safety protocols strictly adhered to, including illness and injury prevention, emergency preparedness, and resident elopement prevention.

The Server position requires at least 18 years of age, with preference given to individuals who have prior experience in food and beverage service, preferably within hospitality or fine-dining contexts. Applicants should have strong communication skills, the ability to work both independently and as part of a team, and a compassionate approach toward older adults including those with cognitive impairments. Certification such as Food Handler’s Permit and First Aid/CPR is required or must be obtainable. Gallaher Signature Living also provides extensive training and career growth opportunities, underscoring their commitment to employee development and job satisfaction.

In summary, joining Gallaher Signature Living as a Server means becoming part of a dynamic and compassionate team focused on delivering unparalleled hospitality and personalized care in an exquisite community setting. Prospective team members can look forward to a rewarding career path complemented by comprehensive benefits, a supportive work environment, and the opportunity to positively impact the lives of seniors in a meaningful way.

Job Requirements

Must be at least eighteen (18) years of age
high school diploma or equivalent preferred
minimum of six (6) months of experience in food and beverage service preferred
ability to safely operate food service equipment and utensils commonly used in professional dining environments
knowledge of, or willingness to learn, assisted living operations and dementia awareness
demonstrated ability to work compassionately and patiently with older adults including individuals with cognitive impairment
ability to operate standard office and facility equipment including POS systems and timekeeping devices
strong communication skills
ability to read, write, and speak English effectively
highly motivated, dependable, and able to work both independently and as part of a team
ability to obtain and maintain required certifications including Food Handler's Permit and First Aid/CPR as applicable
must successfully pass all required background checks, health screenings, and immunization requirements according to company policy and applicable law

Job Qualifications

High school diploma or equivalent preferred
minimum six (6) months of experience in food and beverage service preferred
hospitality or fine-dining experience a plus
strong knowledge of food and beverage menus and preparation methods
demonstrated ability to deliver excellent customer service with professionalism and grace
understanding of responsible alcohol service guidelines
excellent communication and interpersonal skills
ability to work compassionately with older adults and individuals with cognitive impairments
proficiency with POS systems and standard office equipment
certification or ability to obtain Food Handler's Permit and First Aid/CPR
ability to work effectively independently and collaboratively within a team
commitment to adhering to food safety and sanitation standards

Job Duties

Provide refined, courteous, and efficient meal service to residents, family members, and guests
serve, prepare, and replenish beverages including water, coffee, tea, soda, wine, beer, and cocktails using appropriate glassware and presentation standards
open, pour, and serve wine and beer in accordance with responsible alcohol service guidelines
stock and maintain bar areas with wine, beer, spirits, mixers, and garnishes
communicate inventory needs to the Executive Chef or designee
accurately take and enter food and beverage orders into the Point of Sale (POS) system including residents, guests, employee meals, and to-go orders
verify accuracy of all orders prior to service including special requests, dietary needs, and menu substitutions
demonstrate thorough knowledge of menus, daily specials, ingredients, and preparation methods to assist residents and guests
ensure plates are attractively presented prior to service and deliver meals using proper tray service techniques and procedures
follow established fine-dining service standards and etiquette including appropriate table service, course clearing, and guest engagement
prepare and maintain dining tables and service stations with proper linens, china, glassware, flatware, condiments, and service supplies
reset and flip tables promptly and professionally
clear and bus tables efficiently and assist with dishwashing or kitchen support as needed
maintain a clean, sanitary, and organized work environment in compliance with food safety and sanitation standards
assist with meal delivery to resident apartments when required
interact warmly and respectfully with residents, recognizing individual preferences
address resident questions or concerns with professionalism and empathy
support hospitality and marketing efforts during tours and events
foster teamwork and collaboration across departments
maintain safety protocols including illness and injury prevention, universal precautions, emergency preparedness, and resident elopement prevention
report occupational exposures promptly
observe and report any changes in resident condition
complete all required trainings and meetings as mandated by state and company standards
participate in daily department meetings
perform additional duties as assigned to meet operational and resident care needs