Job Overview

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Compensation

Hourly
Range $10.50 - $17.75
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Professional Development

Job Description

The hiring establishment is a reputable hotel committed to providing outstanding guest experiences through exceptional service and hospitality. As a part of the hospitality industry, this hotel prides itself on maintaining high standards of customer service, cleanliness, and guest satisfaction. The environment is fast-paced, dynamic, and teamwork-oriented, where every employee plays a crucial role in creating a welcoming and comfortable atmosphere for guests. This hotel values professionalism, attention to detail, and a sincere commitment to exceeding guest expectations.

The role being offered is that of a Server, a vital position within the food and beverage department of the hotel. The Server is responsible for delivering friendly and efficient service of food and beverages to guests, ensuring that all dining experiences meet or exceed the hotel’s quality standards. This role involves taking orders accurately, relaying them to the kitchen, serving food and drinks promptly, and processing payments efficiently. Servers must maintain a positive attitude and demonstrate professionalism in all guest interactions, fostering an inviting ambiance that encourages repeat visits.

This position demands a candidate who is service-oriented with excellent communication skills and the ability to handle stressful situations gracefully. The Server is expected to be knowledgeable about the full menu, including specials and desserts, to provide insightful recommendations to guests. Additionally, the Server must uphold hotel policies regarding personal appearance, hygiene, and conduct, wearing the proper uniform and name tag during shifts. Reliability, punctuality, and adherence to standard operating procedures are essential qualities for this role.

The Server role is crucial in supporting daily hotel operations by ensuring guest satisfaction through attentive service. This position offers an opportunity to work within a professional team dedicated to hospitality excellence. If you have a passion for customer service, a dedication to quality, and enjoy working in a lively and engaging environment, this job may be a perfect fit. The hotel provides reasonable accommodations to employees with disabilities, underscoring its commitment to an inclusive workplace. Employment type and salary details are typically discussed during the interview process and are competitive within the hospitality sector.

Job Requirements

  • High school diploma or equivalent
  • Experience in hotel or related field preferred
  • Ability to read and speak English
  • Effective communication skills
  • Basic math skills including addition, subtraction, multiplication, and division
  • Ability to solve practical problems and make decisions quickly
  • Ability to maintain composure under pressure
  • Physical ability to stand for 8-hour shifts
  • Ability to lift up to 30 pounds
  • Willingness to follow proper lifting procedures
  • Maintain organizational and leadership skills
  • Adhere to dress code and grooming standards

Job Qualifications

  • High school diploma or equivalent preferred
  • Experience in hotel or related hospitality field preferred
  • Ability to read and comprehend simple instructions, correspondence, and memos in English
  • Effective communication skills for one-on-one and small group interactions
  • Ability to communicate effectively with guests, employees, and supervisors
  • Capability to add, subtract, multiply and divide using whole numbers, fractions, and decimals
  • Demonstrated problem-solving and practical reasoning skills
  • Ability to convey information clearly
  • Capability to evaluate and select among alternative courses of action quickly and accurately
  • Ability to work well under pressure and maintain composure
  • Strong listening and clarifying skills to address team and guest concerns
  • Basic understanding of financial information and arithmetic
  • Ability to organize and make quick decisions under stressful conditions

Job Duties

  • Provide friendly and efficient food and beverage service to guests
  • Collect payment for food and beverage orders and provide change and receipts
  • Maintain guest service as the operational philosophy, responding promptly to guest needs
  • Demonstrate commitment to guest satisfaction and exceed satisfaction measures
  • Complete all side work and cleaning duties according to SOPs
  • Have full knowledge of the menu, including daily specials and desserts
  • Take guest orders, ring them up, and expedite timely and presentable delivery from the kitchen
  • Approach all guest and team encounters in a friendly, service-oriented manner
  • Ensure guests feel welcome, comfortable, and well attended at all times
  • Maintain regular attendance and comply with scheduled shifts
  • Maintain high standards of personal appearance and grooming, including uniform and name tag
  • Comply with hotel standards and regulations to promote safe and efficient operations
  • Perform additional duties as assigned
  • Maintain accurate record-keeping for checks and daily reports

Job Criteria

Experience

No experience required


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