Server

Wilmington, NC, USA|

Job Overview

Compensation

Hourly

Range $10.00 - $16.75

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

flexible schedule

Employee Meals

Job Description

STEAM Restaurant & Bar is a vibrant dining establishment located within the prestigious Embassy Suites. Known for its warm ambiance and exceptional culinary experience, STEAM Restaurant & Bar caters to a diverse clientele seeking quality food and top-notch service in a comfortable, elegant setting. This restaurant is part of the Embassy Suites brand, renowned for its combination of upscale accommodations and excellent dining options. At STEAM Restaurant & Bar, guests enjoy a menu that blends classic and contemporary dishes with a focus on fresh ingredients and innovative flavor profiles. The restaurant’s commitment to guest satisfaction and high service standards contributes to its reputation as a preferred dining destination in the area.

We are currently seeking motivated individuals to join our amazing team as Servers. This role offers an exciting opportunity for those passionate about hospitality to deliver outstanding guest service in a dynamic environment. The Server position at STEAM Restaurant & Bar is responsible for providing attentive, friendly, and efficient service to all guests while adhering to company policies and maintaining the highest service standards. Serving as the face of the restaurant, Servers play a crucial role in creating memorable dining experiences by assisting guests from the moment they are greeted through to the final check presentation.

As a Server, you will be entrusted with a variety of tasks designed to enhance the guest experience, including greeting and seating guests, explaining daily specials and promotions, and making personalized menu recommendations. The role requires excellent communication skills and a keen ability to upsell menu items and beverages. Additionally, Servers are responsible for abiding by all state and federal regulations concerning alcohol service, including responsible beverage service practices.

The position involves managing multiple tables efficiently, maintaining cleanliness and organization of the dining area, and ensuring all guest needs are anticipated and met promptly. Servers are expected to operate as self-sufficient cashiers when required, handling transactions accurately while following company cash handling procedures. The role demands strong problem-solving skills to address and resolve any guest issues effectively and professionally.

Candidates should be comfortable working in a fast-paced, team-oriented environment and maintain a professional, neat appearance in company uniform. Flexibility in scheduling, including the ability to work weekends and holidays, is essential. This is a fantastic opportunity for individuals seeking to develop their career in hospitality, gain valuable experience in a well-respected restaurant, and contribute to a team that values dedication, excellence, and guest satisfaction. Joining STEAM Restaurant & Bar means becoming part of a company that prides itself on creating a welcoming atmosphere for both guests and employees alike, promoting a safe and enjoyable working environment.

Job Requirements

Must be 18 years as required in compliance with all State, Federal and Corporate liquor regulations pertaining to service of alcoholic beverages
Must possess basic reading and writing skills necessary to perform daily functions and successfully fulfill training and testing requirements
Strong communication skills to allow the server to problem solve and anticipate the guest's needs
Must be able to communicate clearly and professionally to a wide range of guest
Basic mathematic skills are required necessary to perform accurate cash handling responsibilities, which include maintaining, an accurate bank and administering correct change for all guest checks
Strong problem solving skills are required
Individual must be able to read guest's verbal and non-verbal behaviors to ensure problems are avoided, or at the very least handled according to the company guidelines
Basic computer skills are required
Able to work a flexible schedule including weekends and holidays as required
Must work well with others and possess the ability to work without constant supervision

Job Qualifications

Able to read and write English
High school diploma preferred
One year experience in related field preferred

Job Duties

Accomplish assigned daily tasks and duties designated by management
Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions
Make specific suggestions of menu items, beverages while demonstrating the ability to up-sell
Perform procedures for the ordering process from the initial greeting to the check presentation in accordance with the timing standards set forth by the company
Abide by all State, Federal and Corporate liquor regulations and alcohol awareness pertaining to service of alcoholic beverages
Provide Guest Service using a tray to carry the properly plated food items and properly garnished drinks
Anticipate guest needs, such as replenishing beverages and condiments
Check with guest for overall satisfaction of the dining experience
Maintain accurate bank and act as own cashier as needed while adhering to all company cash handling procedures
Maintain control of station in peak periods
Maintain station cleanliness and organization throughout shift
Clearing and resetting tables
Complete all assigned opening, running, and closing side work
Help keep the restaurant a safe working environment for guests as well as employees
Provide a clean, neat, and groomed representation of company while in company uniform