Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $7.25
Work Schedule
Day Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Job Description
JW Marriott San Antonio Hill Country Resort & Spa is a distinguished luxury hotel located at 101 Bowie St, San Antonio, Texas. Part of the prestigious Marriott International portfolio, JW Marriott represents elegance, superior service, and a commitment to creating unforgettable guest experiences. This resort blends the comforts of home with the grandeur of a luxury destination, offering guests a welcoming atmosphere enhanced by warm, attentive service. With its scenic location, comprehensive amenities, and a team dedicated to excellence, JW Marriott San Antonio stands as a premier destination for travelers seeking a blend of relaxation and luxury. The establishment consistently invests in the professional development of its staff, fostering a diverse and inclusive workplace culture where innovative thinking and genuine hospitality thrive. Employment at JW Marriott is full-time, non-management, and offers a wage of $7.25 per hour.
The role of a Guest Service Expert at JW Marriott San Antonio is crucial in delivering a memorable and unique experience that goes beyond just serving food and beverages. This position involves taking initiative to provide a variety of services that enhance the overall guest experience. Responsibilities include setting tables, coordinating with the kitchen staff, engaging with guests, and maintaining cleanliness in work and storage areas. The role is dynamic and physically active, requiring the individual to stand, walk for extended periods, and handle tasks such as moving objects under 50 pounds independently, reaching high places, and performing various physical postures necessary for effective service. Guest Service Experts are expected to adhere to company policies, maintain high standards of quality, and present themselves professionally in uniform and communication. The job demands a commitment to ensuring guest satisfaction and seamless hotel operations through meticulous execution of duties.
JW Marriott values employees as the cornerstone of guest satisfaction and the hotel's success. The company nurtures an environment where cultural diversity, talent, and experiences mesh to create an outstanding hospitality environment. Employees are empowered through comprehensive training, development, and recognition programs. JW Marriott emphasizes a culture of innovation balanced with the warmth of familiarity, aiming for continual improvement in the art of hospitality. Joining JW Marriott means becoming part of a global community dedicated to exceptional service and personal growth. This role offers the opportunity to be part of the team that upholds the legacy of J. Willard Marriott and contribute to delivering The JW Treatment™ — a commitment to holistic well-being and genuine care for both guests and employees alike.
The role of a Guest Service Expert at JW Marriott San Antonio is crucial in delivering a memorable and unique experience that goes beyond just serving food and beverages. This position involves taking initiative to provide a variety of services that enhance the overall guest experience. Responsibilities include setting tables, coordinating with the kitchen staff, engaging with guests, and maintaining cleanliness in work and storage areas. The role is dynamic and physically active, requiring the individual to stand, walk for extended periods, and handle tasks such as moving objects under 50 pounds independently, reaching high places, and performing various physical postures necessary for effective service. Guest Service Experts are expected to adhere to company policies, maintain high standards of quality, and present themselves professionally in uniform and communication. The job demands a commitment to ensuring guest satisfaction and seamless hotel operations through meticulous execution of duties.
JW Marriott values employees as the cornerstone of guest satisfaction and the hotel's success. The company nurtures an environment where cultural diversity, talent, and experiences mesh to create an outstanding hospitality environment. Employees are empowered through comprehensive training, development, and recognition programs. JW Marriott emphasizes a culture of innovation balanced with the warmth of familiarity, aiming for continual improvement in the art of hospitality. Joining JW Marriott means becoming part of a global community dedicated to exceptional service and personal growth. This role offers the opportunity to be part of the team that upholds the legacy of J. Willard Marriott and contribute to delivering The JW Treatment™ — a commitment to holistic well-being and genuine care for both guests and employees alike.
Job Requirements
- high school diploma or equivalent
- able to stand and walk for extended periods
- capable of lifting and moving objects up to 50 pounds without assistance
- available for full-time, day shift work
- compliant with company policies and procedures
- professional appearance and communication
Job Qualifications
- high school diploma or general educational development (GED)
- less than one year of related work experience
- no supervisory experience required
- strong communication skills
- ability to work in a fast-paced environment
- customer service orientation
Job Duties
- set tables for guests
- coordinate with kitchen staff to ensure order accuracy
- interact with guests professionally and courteously
- serve food and beverages efficiently
- clean work and storage areas
- handle physical tasks such as lifting and moving objects under 50 pounds
- adhere to company policies and maintain uniform and appearance standards
Job Criteria
Experience
No experience required
Job Location
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