Job Overview
Compensation
Hourly
Exact $2.83
Benefits
Tips
flexible schedule
team environment
Career growth opportunities
employee discount
Job Description
IHOP is a renowned casual dining restaurant chain famous for its wide range of breakfast dishes, including pancakes, waffles, and all-day breakfast options. Established with a mission to deliver a friendly and welcoming dining experience, IHOP prides itself on creating a family-friendly atmosphere that appeals to guests of all ages. Operating as part of Onvo, the brand emphasizes exceptional customer service, quality food, and cleanliness to ensure every guest enjoys their visit. IHOP locations are often bustling with guests seeking a quick yet satisfying meal, making the role of every team member vital to the restaurant's smooth operation and success.
The Server role at IHOP is fundamental to upholding the company's commitment to high standards of hospitality and guest satisfaction. This position requires individuals who are attentive, courteous, and efficient in delivering prompt service to customers from the moment they enter the restaurant until they leave. As a Server, you will be responsible for greeting guests, seating them comfortably, taking accurate food and beverage orders, serving those orders in a timely manner, and maintaining the dining area by clearing dishes and resetting tables. This ensures that the dining environment remains pleasant and inviting throughout the day.
In addition to direct guest interactions, Servers at IHOP develop and maintain professional relationships with their fellow team members to foster an effective, cooperative working environment. This teamwork ensures seamless service delivery and a positive atmosphere for both employees and guests. The position necessitates a strong knowledge of IHOP's menu items, terminology, and service methodologies, which the company supports through comprehensive training and adherence to Standard Operating Procedures (SOP).
Servers are expected to handle guest concerns promptly and courteously, turning any negative experiences into positive outcomes and inviting guests to return. Safety and cleanliness are paramount; maintaining these standards is a key requirement of the role. Servers must comply with company and regulatory health and safety policies, carefully manage cash and guest checks, and ensure service and dining areas are well-stocked and orderly.
This is a physically demanding role requiring the ability to stand for long hours, flexibility in shift coverage, and availability during evenings, weekends, and holidays as needed. The position offers an entry-level salary of $2.83 per hour plus tips, providing an opportunity for individuals to earn competitive income through excellent customer service skills. IHOP and Onvo are committed to fostering a workplace that treats team members with respect, inclusiveness, and fairness, free from any form of discrimination. Potential candidates should be prepared to work in a fast-paced environment that values dedication and a guest-first mentality.
The Server role at IHOP is fundamental to upholding the company's commitment to high standards of hospitality and guest satisfaction. This position requires individuals who are attentive, courteous, and efficient in delivering prompt service to customers from the moment they enter the restaurant until they leave. As a Server, you will be responsible for greeting guests, seating them comfortably, taking accurate food and beverage orders, serving those orders in a timely manner, and maintaining the dining area by clearing dishes and resetting tables. This ensures that the dining environment remains pleasant and inviting throughout the day.
In addition to direct guest interactions, Servers at IHOP develop and maintain professional relationships with their fellow team members to foster an effective, cooperative working environment. This teamwork ensures seamless service delivery and a positive atmosphere for both employees and guests. The position necessitates a strong knowledge of IHOP's menu items, terminology, and service methodologies, which the company supports through comprehensive training and adherence to Standard Operating Procedures (SOP).
Servers are expected to handle guest concerns promptly and courteously, turning any negative experiences into positive outcomes and inviting guests to return. Safety and cleanliness are paramount; maintaining these standards is a key requirement of the role. Servers must comply with company and regulatory health and safety policies, carefully manage cash and guest checks, and ensure service and dining areas are well-stocked and orderly.
This is a physically demanding role requiring the ability to stand for long hours, flexibility in shift coverage, and availability during evenings, weekends, and holidays as needed. The position offers an entry-level salary of $2.83 per hour plus tips, providing an opportunity for individuals to earn competitive income through excellent customer service skills. IHOP and Onvo are committed to fostering a workplace that treats team members with respect, inclusiveness, and fairness, free from any form of discrimination. Potential candidates should be prepared to work in a fast-paced environment that values dedication and a guest-first mentality.
Job Requirements
- Physically capable of standing for long hours
- Must be willing to cover shifts when needed
- Must be willing to work evenings, weekends, and holidays as needed
Job Qualifications
- Good communication skills
- Ability to memorize menu items and service procedures
- Strong customer service skills
- Ability to work well with others in a team environment
- Knowledge of safety and cleanliness standards
- Experience in food service or hospitality is preferred but not required
Job Duties
- Develop and maintain professional functional working relations with IHOP team members and guests
- Execute the "Server Guidelines to Great Customer Service" per IHOP SOP to ensure a high quality guest experience
- Communicate guest food orders and service requests in an accurate and timely manner
- Handle guest complaints in a timely manner, inquire about dining experience, thank guests and invite them to return
- Memorize and apply IHOP terminology, abbreviations, methodologies and plating and menu knowledge
- Comply with SOP methods in regard to guest checks and maintaining cash control
- Stock and rotate all needed supplies in the service areas and dining room
- Comply with all federal, state and local regulations as well as IHOP Safety Manual and SOP
- Maintain a waiting list as necessary
- Perform all cleaning duties according to posted cleaning charts
- Clear, clean and reset tables and clean chairs, booths and floors after guests leave
- Comply with IHOP and Onvo uniform and appearance standards
- Perform other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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