Job Overview
Benefits
employee discount
Gifts for milestone anniversaries
Training and development opportunities
flexible scheduling
Work in a dynamic environment
inclusive workplace
Career advancement opportunities
Job Description
Cinepolis USA is a premier luxury cinema exhibitor headquartered in Dallas, Texas, known for offering an enhanced movie-going experience through its unique theater concepts such as "Cinepolis Luxury Cinemas" and "Movie House & Eatery." Operating 26 luxury and premium theaters across multiple states including California, Florida, New Jersey, Connecticut, Texas, Maryland, and Ohio, Cinepolis USA stands as a beacon of innovation, hospitality, and film culture in the cinema industry. The company is an integral part of Cinepolis International, which is the most popular movie theater exhibitor globally. This connection allows Cinepolis USA to blend global standards with local tastes, providing movie enthusiasts with a first-class entertainment and dining experience that is both indulgent and memorable.
As a luxury cinema exhibitor, Cinepolis USA is committed to delivering not just movies but complete experiences that delight the senses. Their theaters combine state-of-the-art projection technology, comfortable seating, and an extensive menu of gourmet food and drinks designed to elevate the traditional movie theater visit. Their "In Seat Dining" service is a key feature, allowing guests to enjoy a diverse selection of menu items served directly to their seats. This model requires a dedicated team of service professionals who embody the brand’s values of passion, commitment, and integrity.
The role of a Server at Cinepolis USA is crucial in maintaining the high standards of guest service the company is known for. The Server acts as the vital link between guests and the kitchen, ensuring orders are taken accurately, food is delivered in a timely manner, and the overall dining experience is seamless and enjoyable. This position isn't just about serving food; it’s about providing stellar service that encourages guests to return. Servers are expected to be proactive in engaging guests, knowledgeable about the menu, adept with the point of sale system, and mindful of safety protocols including alcohol service, all while maintaining a friendly and positive attitude. The opportunity to be part of Cinepolis also comes with perks such as generous employee discounts on tickets, food, and nonalcoholic beverages, and gifts that recognize milestone work anniversaries.
This is a customer-facing role that requires excellent interpersonal skills and the ability to work in a fast-paced, dynamic environment. It is also physically demanding, involving standing, walking, and lifting, commonly found in hospitality roles. The Server must be detail-oriented, communicative, and adaptable to the evolving needs of the cinema and its guests. Flexibility in scheduling to include holidays and weekends is also an essential aspect of this position. Cinepolis USA is an Equal Opportunity Employer, endorsing a diverse and inclusive workplace without discrimination. Joining the Cinepolis team means becoming part of a company dedicated not only to entertainment but to excellent service and an unparalleled guest experience.
As a luxury cinema exhibitor, Cinepolis USA is committed to delivering not just movies but complete experiences that delight the senses. Their theaters combine state-of-the-art projection technology, comfortable seating, and an extensive menu of gourmet food and drinks designed to elevate the traditional movie theater visit. Their "In Seat Dining" service is a key feature, allowing guests to enjoy a diverse selection of menu items served directly to their seats. This model requires a dedicated team of service professionals who embody the brand’s values of passion, commitment, and integrity.
The role of a Server at Cinepolis USA is crucial in maintaining the high standards of guest service the company is known for. The Server acts as the vital link between guests and the kitchen, ensuring orders are taken accurately, food is delivered in a timely manner, and the overall dining experience is seamless and enjoyable. This position isn't just about serving food; it’s about providing stellar service that encourages guests to return. Servers are expected to be proactive in engaging guests, knowledgeable about the menu, adept with the point of sale system, and mindful of safety protocols including alcohol service, all while maintaining a friendly and positive attitude. The opportunity to be part of Cinepolis also comes with perks such as generous employee discounts on tickets, food, and nonalcoholic beverages, and gifts that recognize milestone work anniversaries.
This is a customer-facing role that requires excellent interpersonal skills and the ability to work in a fast-paced, dynamic environment. It is also physically demanding, involving standing, walking, and lifting, commonly found in hospitality roles. The Server must be detail-oriented, communicative, and adaptable to the evolving needs of the cinema and its guests. Flexibility in scheduling to include holidays and weekends is also an essential aspect of this position. Cinepolis USA is an Equal Opportunity Employer, endorsing a diverse and inclusive workplace without discrimination. Joining the Cinepolis team means becoming part of a company dedicated not only to entertainment but to excellent service and an unparalleled guest experience.
Job Requirements
- Must be 18 years or older
- 1+ years of full service serving experience
- ServSafe, Food Handler's and Alcohol certifications required
- Standing, walking, lifting, twisting, traversing stairs and bending on a frequent basis
- Ability to work with Vista Point of Sale System and perform basic math
- Strong interpersonal skills for interacting with employees, guests, and management
- Strong analytical and problem-solving skills
- Is organized and able to prioritize in a fast paced and constantly changing environment while maintaining a smile and positive attitude
- Great communication skills with the ability to handle difficult and stressful situations and issues in a positive manner
- Have integrity and can be counted on to the right thing
- Flexible working hours including holidays and weekends
Job Qualifications
- 1+ years of full service serving experience
- ServSafe certification
- Food Handler's certification
- Alcohol certification
- Ability to use Vista Point of Sale System
- Strong interpersonal skills
- Strong analytical and problem-solving skills
- Ability to prioritize in a fast paced environment
- Excellent communication skills
- High school diploma or equivalent
Job Duties
- Be proactive with greeting all guests in the theater before they request for service
- Answer Plex Call System in a timely manner to further assist guests
- Embody Nice and Amazing Service by following all In Seat Dining procedures
- Guide guests through the menu and suggest promotions, addons, or upselling, demonstrating knowledge of menu and Cinepolis offerings
- Greet guests and say goodbye to guests whenever possible
- Demonstrate Passion, Commitment, and Integrity at all times by running food and beverages, bussing trays and cleaning seats, and helping other team members whenever possible
- Ensure all food orders are inputted rapidly and accurately in point of sale system and check back with guests to ensure they have received their orders and everything they need to enjoy their meal
- Obtain a credit card when order is placed to ensure payment and to create a smooth experience for guests with limited disruptions later into the film
- Process all payments correctly and responsibility and returning to guests at appropriate time to limit disruptions to the films
- Implement alcohol service and safety training, including not over serving an intoxicated guest and do not hesitate to ask for management intervention if necessary
- Process daily server paperwork accurately and timely
- Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Navigate guest complaints and assist with requests or direct them to proper resource if unable to assist
- Assist with crowd control and seating of guests as needed
- Cognizant of issues with movie projections-communicating with management or the projectionist when issues arise
- Inform management of guest complaints and or maintenance requests
- Complete all opening, mid and closing procedures- including but not limited to side work
- Attend and participate in trainings and meetings
- Other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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