Server

Old Hickory Fine Dining Steakhouse, located in Kissimmee, Florida, is an esteemed dining establishment that prides itself on delivering an exceptional culinary experience. As part of the renowned Gaylord Hotels portfolio under Marriott International, Old Hickory represents more than just a place to eat; it’s where memorable dining experiences are crafted with great attention to detail and a commitment to quality. The steakhouse specializes in upscale dining, serving premium cuts of meat alongside impeccable service in an inviting and elegant atmosphere. This establishment is unique in that it values not only the food served but the entire guest experience, ensuring that every interaction and every dish is part of something special for its patrons.

At Old Hickory, employees are considered STARs—a term that reflects creativity, entrepreneurial spirit, and dedication to providing heartfelt service. Working here means joining a global team where diversity is celebrated and a culture of inclusion and equal opportunity thrives. Located at 6000 W Osceola Parkway, Old Hickory is committed to fostering a workplace where employees feel valued and empowered to do their best work. The company actively promotes career development and offers benefits that enhance employee well-being and satisfaction, making it an attractive workplace in the hospitality industry.

The role of Guest Service Expert at Old Hickory Fine Dining Steakhouse is a full-time, non-management position that plays a vital part in enhancing the guest experience. With a starting wage of $10.98 per hour plus eligibility for tips, this position offers both financial incentives and the opportunity to grow within a supportive and dynamic environment. Guest Service Experts are responsible for a wide range of tasks focused on ensuring guests enjoy their meals and feel well-cared for from the moment they arrive until they leave. This role is not limited to one particular function; it encompasses setting tables, communicating effectively with kitchen and service staff, delivering food and beverages, and maintaining a clean, safe, and organized workspace.

The position requires stamina and physical agility, as employees will be standing, sitting, or walking for extended periods, sometimes on slippery or uneven surfaces. It also involves physical tasks such as moving, lifting, and carrying objects up to 25 pounds independently and heavier items with assistance. Attention to detail is critical, both for managing orders and upholding quality standards consistent with Marriott and Gaylord Hotels’ brand expectations. Professionalism in appearance, communication, and adherence to company policies ensures that Old Hickory maintains its reputation for excellence.

This role offers more than just a job; it provides an opportunity to be part of a team dedicated to creating extraordinary moments for guests. The Guest Service Expert position is ideal for those who enjoy working in a fast-paced, social environment and who take pride in contributing to a memorable dining experience. With support from a large hospitality organization, employees have access to ongoing training, career advancement opportunities, and a comprehensive benefits package that promotes health, security, and work-life balance. Joining Old Hickory means being part of a hospitality tradition that values every team member’s contribution to its continued success and guest satisfaction. Being a part of Marriott International and Gaylord Hotels also means joining a global community with a rich blend of cultures, talents, and experiences, offering employees unique opportunities beyond a traditional hotel or restaurant job.