Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Exact $9.25
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Work Schedule

Day Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development opportunities

Job Description

Marriott International is a globally recognized leader in the hospitality industry, renowned for its commitment to creating exceptional experiences for travelers around the world. Within its broad portfolio, the Autograph Collection stands out as a collection of four and five-star independent hotels, each characterized by its unique style, bold character, and commitment to offering guests memorable and one-of-a-kind experiences. These hotels cater particularly to the Individualist traveler—someone who seeks travel opportunities that enhance their personal story and values originality and adventure in their stays. This particular job opportunity is based in Dearborn, Michigan, at the location of 20301 Oakwood Blvd, offering a part-time position in the Food and Beverage and Culinary category. The role is non-management and has a pay rate of $9.25 per hour. Day shift availability is preferred for this position.

The role of Guest Service Expert at Marriott's Autograph Collection hotels is integral to providing an outstanding guest experience beyond just serving food and beverages. It involves proactively attending to guests' needs by managing various responsibilities, including setting tables, communicating with the kitchen staff, serving guests, and maintaining cleanliness in work areas. This role demands an attentive and hands-on approach, ensuring every interaction contributes positively to the guest's stay and overall impression of the hotel. Guest Service Experts must exhibit professionalism in appearance, communications, and adherence to company policies and procedures. It is essential that they are vigilant about safety within the workplace, uphold high-quality standards, and maintain a uniform that reflects the brand's image.

Physically, the role requires standing, sitting, or walking for extended periods, often over slippery or uneven surfaces, as well as the ability to move or lift objects weighing up to 25 pounds independently and up to 50 pounds with assistance. The ability to bend, twist, reach overhead and below the knees is also necessary. The Guest Service Expert’s role is vital in creating a seamless and enjoyable dining experience that complements the hotel's unique atmosphere and service brand.

Marriott International fosters an inclusive work environment that values diverse backgrounds and experiences, emphasizing equal employment opportunities. They are committed to non-discrimination and encourage applications from all qualified individuals, ensuring a welcoming space for everyone. Working within Marriott and specifically in the Autograph Collection means becoming part of a global team dedicated to excellence, personal growth, and the empowerment of employees to become the best versions of themselves. This position offers an excellent opportunity for individuals seeking to gain experience in the hospitality sector within a world-class organization that prioritizes guest service and employee development.

Job Requirements

  • high school diploma or equivalent
  • availability for day shift preferred
  • ability to work part-time
  • no supervisory experience required
  • reliable and punctual
  • ability to follow instructions and work in a team environment
  • physical capability to perform job duties including lifting and standing for extended hours

Job Qualifications

  • high school diploma or G.E.D. equivalent
  • less than 1 year related work experience
  • no supervisory experience
  • strong communication skills
  • ability to stand, sit, or walk for extended periods
  • ability to lift and carry up to 25 pounds independently
  • commitment to professional appearance and adherence to company policies

Job Duties

  • set tables according to established standards
  • communicate effectively with kitchen staff to ensure order accuracy
  • interact and serve guests with professionalism and attentiveness
  • maintain cleanliness and organization of work areas and supplies
  • handle food and beverage transactions efficiently
  • uphold safety protocols and company policies
  • assist with opening and closing duties as required

Job Criteria

Experience

No experience required


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