Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Range $7.98 - $15.00
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Work Schedule

Flexible
Day Shifts
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k)
Life insurance
Tuition Reimbursement
Employee assistance program
training and career growth opportunities
Referral program

Job Description

HMSHost is a global hospitality company renowned for its commitment to exceptional service and customer satisfaction. Specializing in providing food and beverage services primarily within airports and travel hubs, HMSHost operates numerous restaurants, bars, and kiosks worldwide. The company's focus on creating a welcoming atmosphere and high-quality dining experiences has made it a leader in the hospitality industry, particularly known for its ability to enhance the travel experience through convenience, quality, and service excellence. HMSHost invests significantly in its employees by offering comprehensive training programs, career growth opportunities, and competitive benefits packages. This dedication to employee development and well-being ensures that staff are motivated, loyal, and empowered to deliver the best possible service to customers. HMSHost firmly believes that earning the trust and loyalty of its employees is integral to achieving business success and establishing a positive brand reputation.

The Server role at HMSHost encompasses much more than just taking orders and serving food and beverages. This position is pivotal in delivering a seamless and memorable dining experience for guests. As a Server, you will be responsible for accurately taking food and beverage orders, entering them promptly and correctly, and ensuring timely delivery to guests. This role demands strong communication and coordination skills, working closely with kitchen staff to guarantee that every dish meets quality standards and arrives on time. The Server is the face of HMSHost to guests, tasked with maintaining a friendly, enthusiastic, and outgoing demeanor at all times. Additionally, responsibilities include managing table settings and appearances by pre-bussing tables, monitoring drink levels, and keeping the dining area tidy and inviting.

The Server also assists guests by checking on their satisfaction after food has been served and responding promptly to additional requests, thereby ensuring an overall positive and pleasant dining atmosphere. This is a non-exempt position, typically reporting to management personnel such as a Store Manager or General Manager, and requires adherence to HMSHost's policies, including customer service standards, adult beverage regulations, and cash handling procedures. Ideal candidates should have prior experience in high-volume or fast casual dining environments and demonstrate the physical ability to perform job functions like lifting, walking, and standing for extended periods.

HMSHost values diversity and inclusivity, strongly supporting equal employment opportunities and maintaining a drug-free workplace. The company offers competitive hourly wages ranging from $7.98 to $15.00, reflecting both experience and role requirements. Benefits include health, dental, and vision insurance; generous paid time off for vacation, sick, or flexible leave; 401(k) retirement plans; company-paid life insurance; tuition reimbursement; employee assistance programs; and career development opportunities. Moreover, HMSHost encourages employee referrals by offering bonuses for successful recommendations.

In summary, working as a Server at HMSHost provides not only a job but a career path filled with potential for growth, skill development, and personal satisfaction. With a strong support system and a positive work culture, HMSHost invites dedicated individuals to become part of a team that helps travelers feel good on the move and delivers hospitality excellence every day.

Job Requirements

  • Must meet state minimum age for serving alcoholic beverages
  • Requires at least 6 months of closely related serving experience
  • Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
  • Requires the ability to lift and/or move up to 20 lbs
  • Requires the ability to walk, bend, twist, and stand to perform normal job functions
  • Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers
  • Frequently immerses hands in water and water diluted with chemical solutions

Job Qualifications

  • At least 6 months of closely related serving experience
  • work experience in high volume or fast casual dining restaurant environment preferred
  • Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
  • Ability to speak, read and comprehend instructions, short correspondence and policy documents
  • Ability to converse comfortably with customers

Job Duties

  • Takes food and beverage orders
  • places orders
  • delivers orders
  • checks back after delivery of food to ensure guest satisfaction
  • observes guests to respond to any additional needs
  • Maintains table appearance by pre-bussing
  • checks drink levels
  • removes clutter and provides adequate napkins
  • Presents check for payment and provides change as needed
  • Follows HMSHost customer service, adult beverage and cash handling policies and procedures
  • Keeps station clean
  • sets up and takes down station tables appropriately

Job Criteria

Experience

Entry Level (1-2 years)


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