Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $17.75 - $26.62
Benefits
Health Insurance
Paid Time Off
Service charge eligible
tip eligible
Training pay rate
Job Description
Residence Inn by Marriott is a trusted brand within the Marriott International portfolio, dedicated to catering to the unique needs of long-stay guests. Located at 900 Bayfront Ct in San Diego, California, Residence Inn offers spacious suites equipped with full kitchens, designed to provide guests the comforts of a modern home while traveling for business or leisure. The hotel prides itself on delivering a service culture grounded in teamwork, excellence, and personalized guest experiences. As part of Marriott International, a leading global hospitality company, Residence Inn embraces diversity and is committed to providing equal employment opportunities for all qualified applicants while fostering an inclusive environment where employees' unique backgrounds, talents, and experiences are celebrated. The company is dedicated to upholding quality and service standards that resonate throughout the guest experience, ensuring both employee and guest satisfaction.
The role of Guest Service Expert at Residence Inn by Marriott is essential in building memorable and unique experiences for guests that extend beyond just serving food and drinks. This is a part-time, non-management position with an hourly wage of $17.75 and the opportunity to earn tips and service charge compensation. The evening shift is preferred, and the training or PTO rate is $26.62 per hour, providing competitive benefits for part-time staff. As a Guest Service Expert, you will be instrumental in creating a welcoming and safe environment for guests. Responsibilities include setting tables, communicating orders with the kitchen, interacting directly with guests to ensure their satisfaction, and maintaining cleanliness in work areas and supplies. The role requires physical activity such as standing, walking, and moving on uneven or slippery surfaces, as well as lifting and carrying objects up to 25 pounds without assistance, and up to 50 pounds with assistance. Physical dexterity to reach overhead and below the knees is also necessary.
Guest Service Experts at Residence Inn play a crucial role in making guest transactions part of the overall hospitality experience. To succeed in this role, employees must follow company policies and procedures, uphold quality standards, and maintain a professional appearance and communication style. The successful candidate will bring a positive attitude, enthusiasm for hospitality, and a hands-on approach to every task. While no prior supervisory experience is required, candidates should have at least a high school diploma or GED and any related work experience is considered a plus, although not mandatory.
This position offers a unique opportunity to become part of a global hospitality leader that values diversity and equal opportunity. By joining the Residence Inn team, you will experience a supportive workplace culture that encourages growth, development, and excellence in guest service. Whether you are new to the hospitality industry or looking to advance your career, Residence Inn by Marriott provides the environment and resources to help you become the best version of yourself while delivering exceptional service to long-stay travelers.
The role of Guest Service Expert at Residence Inn by Marriott is essential in building memorable and unique experiences for guests that extend beyond just serving food and drinks. This is a part-time, non-management position with an hourly wage of $17.75 and the opportunity to earn tips and service charge compensation. The evening shift is preferred, and the training or PTO rate is $26.62 per hour, providing competitive benefits for part-time staff. As a Guest Service Expert, you will be instrumental in creating a welcoming and safe environment for guests. Responsibilities include setting tables, communicating orders with the kitchen, interacting directly with guests to ensure their satisfaction, and maintaining cleanliness in work areas and supplies. The role requires physical activity such as standing, walking, and moving on uneven or slippery surfaces, as well as lifting and carrying objects up to 25 pounds without assistance, and up to 50 pounds with assistance. Physical dexterity to reach overhead and below the knees is also necessary.
Guest Service Experts at Residence Inn play a crucial role in making guest transactions part of the overall hospitality experience. To succeed in this role, employees must follow company policies and procedures, uphold quality standards, and maintain a professional appearance and communication style. The successful candidate will bring a positive attitude, enthusiasm for hospitality, and a hands-on approach to every task. While no prior supervisory experience is required, candidates should have at least a high school diploma or GED and any related work experience is considered a plus, although not mandatory.
This position offers a unique opportunity to become part of a global hospitality leader that values diversity and equal opportunity. By joining the Residence Inn team, you will experience a supportive workplace culture that encourages growth, development, and excellence in guest service. Whether you are new to the hospitality industry or looking to advance your career, Residence Inn by Marriott provides the environment and resources to help you become the best version of yourself while delivering exceptional service to long-stay travelers.
Job Requirements
- High school diploma or GED equivalent
- Ability to stand, walk, and move for extended periods
- Ability to lift and carry up to 25 pounds unaided and 50 pounds with assistance
- Excellent communication skills
- No supervisory experience required
- Ability to follow health and safety regulations
- Willingness to work evening shifts preferred
Job Qualifications
- High school diploma or GED equivalent
- Less than 1 year related work experience preferred
- No supervisory experience required
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Commitment to upholding quality standards and company policies
Job Duties
- Set tables appropriately based on guest needs and restaurant standards
- Communicate effectively with kitchen staff to ensure timely and accurate meal preparation
- Interact with guests to provide friendly and efficient service
- Serve food and beverages while ensuring guest satisfaction throughout their dining experience
- Clean and maintain work areas, utensils, and supplies to comply with health and safety standards
- Stand, walk, and move around for extended periods, including on uneven or slippery surfaces
- Lift, carry, push, pull, and place objects weighing up to 25 pounds unaided and up to 50 pounds with assistance
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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