Server

Hy-Vee is a highly respected and employee-focused supermarket chain known for its commitment to providing high-quality groceries, services, and customer satisfaction across its many locations. Founded decades ago, Hy-Vee has grown to become one of the largest employee-owned companies in the United States, operating with a strong emphasis on teamwork, customer care, and community involvement. The company prides itself on its inclusive culture and dedication to helping its customers live healthier lives through fresh products and outstanding service. Hy-Vee's corporate promise, "a helpful smile in every aisle," reflects its mission to offer not just products but an experience where both customers and associates feel valued and supported in every interaction. The company places great importance on fostering an engaged and enthusiastic workforce, believing that the strength of its employees is directly linked to the quality of its customer service and overall success.

The role of Server within the Market Grille department at Hy-Vee is a critical position designed to provide exceptional food and beverage service to customers dining within the store's restaurant setting. This non-exempt position is tasked with delivering prompt, friendly, and efficient service that aligns with Hy-Vee's customer-first philosophy. A Server at Hy-Vee works in a fast-paced environment where excellent communication, attention to detail, and a caring approach to guest interactions are essential. The responsibilities extend beyond merely taking orders; Servers are encouraged to build rapport with customers, demonstrate professionalism, and ensure customer satisfaction by attending to meal needs and promptly resolving any issues. The Server must be knowledgeable about the menu offerings, including beverages, and confidently guide customers with recommendations to enhance their dining experience. The role requires physically performing medium work such as carrying up to 50 pounds occasionally, along with considerable standing and walking throughout the shift.

Servers are expected to embody Hy-Vee's core competencies such as building partnerships, maintaining a growth mindset, being results-oriented, staying customer-focused, and upholding professionalism. The position reports to multiple leaders, including the District Store Director, Store Manager, and Market Grille Department Managers, ensuring alignment with overall store operations and goals. This role also involves secondary tasks such as washing dishes and ordering supplies, contributing to smooth kitchen and dining operations. Hy-Vee provides the necessary tools and equipment for Servers to perform their duties effectively, including barcode readers, cash registers, POS terminals, and credit card processing machines. Working closely with customers daily, the Server must demonstrate patience, friendliness, and a cooperative spirit to foster positive dining experiences that encourage repeat business. Employment in this role is contingent upon the successful completion of a pre-employment drug screen. Overall, this position is ideal for individuals who enjoy interacting with customers, thrive in a dynamic restaurant environment, and want to advance their career within a reputable and supportive company.