Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional Development
Meal service
workplace wellness programs
Job Description
The Polo Club is a prestigious private club known for delivering an exceptional and memorable dining experience to its members and their guests. Renowned for its dedication to genuine hospitality, the club emphasizes refined service and attention to detail to create a welcoming atmosphere where patrons feel valued and truly special. As a well-established institution, The Polo Club combines tradition and excellence to offer a superior culinary environment that caters to the refined tastes of its esteemed members. Employing a team-oriented approach in a fast-paced, member-focused setting, the club constantly strives to exceed the expectations of those who dine within its walls, continually enhancing their overall experience.
The role of a Server at The Polo Club is integral to maintaining its high standards of service. This position requires a knowledgeable, approachable, efficient, energetic, and thoughtful individual who embraces the spirit of hospitality. Servers are responsible for guiding members and their guests through their dining journey by attending to their needs, anticipating their desires, and delivering a consistent, exceptional experience. As part of a close-knit team, the Server ensures that every interaction is marked by warmth and professionalism, making each guest feel appreciated. This role extends beyond merely taking orders and delivering food – it involves creating rapport, demonstrating genuine hospitality, and upholding the club's pristine image through professional demeanor and grooming standards.
The Server must possess excellent customer service and interpersonal skills, alongside thorough knowledge of the menu’s food items, descriptions, and ingredients. Understanding the club’s wine and liquor offerings is also essential, enabling the Server to make informed recommendations and enhance the dining experience. Previous club experience is preferred but not mandatory. The Server must be proficient in using the point-of-sale (POS) electronic ordering system and hold a Serve Safe Food Handler certificate, ensuring compliance with health and safety regulations.
This position demands a high level of communication skills, both verbal and written, to effectively interact with members, co-workers, and management. The Server is expected to maintain a fast-paced workflow while multitasking efficiently and managing all member checks and charges within their section accurately. From greeting members by name and ensuring proper table setup to presenting checks and thanking members as they leave, the Server represents the club’s commitment to exemplary service standards.
Physical demands of the role include standing for extended periods, walking, reaching, and occasionally lifting up to 25 pounds. The environment is typically moderate in noise level, with occasional exposure to outdoor conditions. This position does not carry supervisory responsibilities but requires a proactive and cooperative team player dedicated to teamwork and member satisfaction. Overall, the Server at The Polo Club is a vital ambassador of the club's esteemed service culture, ensuring every dining experience is nothing short of excellent.
The role of a Server at The Polo Club is integral to maintaining its high standards of service. This position requires a knowledgeable, approachable, efficient, energetic, and thoughtful individual who embraces the spirit of hospitality. Servers are responsible for guiding members and their guests through their dining journey by attending to their needs, anticipating their desires, and delivering a consistent, exceptional experience. As part of a close-knit team, the Server ensures that every interaction is marked by warmth and professionalism, making each guest feel appreciated. This role extends beyond merely taking orders and delivering food – it involves creating rapport, demonstrating genuine hospitality, and upholding the club's pristine image through professional demeanor and grooming standards.
The Server must possess excellent customer service and interpersonal skills, alongside thorough knowledge of the menu’s food items, descriptions, and ingredients. Understanding the club’s wine and liquor offerings is also essential, enabling the Server to make informed recommendations and enhance the dining experience. Previous club experience is preferred but not mandatory. The Server must be proficient in using the point-of-sale (POS) electronic ordering system and hold a Serve Safe Food Handler certificate, ensuring compliance with health and safety regulations.
This position demands a high level of communication skills, both verbal and written, to effectively interact with members, co-workers, and management. The Server is expected to maintain a fast-paced workflow while multitasking efficiently and managing all member checks and charges within their section accurately. From greeting members by name and ensuring proper table setup to presenting checks and thanking members as they leave, the Server represents the club’s commitment to exemplary service standards.
Physical demands of the role include standing for extended periods, walking, reaching, and occasionally lifting up to 25 pounds. The environment is typically moderate in noise level, with occasional exposure to outdoor conditions. This position does not carry supervisory responsibilities but requires a proactive and cooperative team player dedicated to teamwork and member satisfaction. Overall, the Server at The Polo Club is a vital ambassador of the club's esteemed service culture, ensuring every dining experience is nothing short of excellent.
Job Requirements
- High school diploma or general education degree (GED)
- one year related experience and/or training or equivalent combination of education and experience
- excellent customer service and interpersonal skills
- knowledge of all food items on the menu, their descriptions and ingredients
- knowledgeable of wine and liquor offerings
- ability to communicate well in English verbally and in writing
- ability to understand and carry out verbal and written instructions
- ability to interact professionally and maintain effective working relationships with superiors, co-workers and members
- ability to multi-task and work in a fast-paced environment
- Serve Safe Food Handler certificate
- proficiency with point-of-sale (POS) electronic ordering system
Job Qualifications
- High school diploma or general education degree (GED)
- one year related experience and/or training or equivalent combination of education and experience
- excellent customer service and interpersonal skills
- thorough knowledge of menu items, descriptions and ingredients
- knowledgeable of wine and liquor offerings
- previous club experience preferred
- ability to communicate well in English verbally and in writing
- ability to understand and carry out verbal and written instructions
- ability to interact professionally with superiors, co-workers and members
- proficiency with point-of-sale (POS) electronic ordering system
- Serve Safe Food Handler certificate
Job Duties
- Smile and greet members by their names whenever possible
- make self-introduction and ensure proper table setup
- inform members and guests of daily specials and take orders for food and drinks
- input orders into point-of-sale (POS) system
- gauge timing of food delivery to ensure correct preparation and appropriate temperatures
- check tables frequently for needs or requests including drink refills, additional bread, butter, desserts, coffee
- maintain tables in a neat and orderly manner and clean as necessary
- open and close side work to prepare for efficient service
- assist other servers to ensure excellent dining experience
- check card information supplied by hostess and open check under appropriate member number
- request members' number and present check for signature as necessary
- manage all member checks and charges within section
- thank members and guests as they exit and invite them to return
- communicate with members, co-workers, management, and general public in a courteous and professional manner
- conform with all regulations, policies, work procedures and instructions
- exhibit and maintain a professional demeanor and grooming standards
- perform other duties as assigned by management
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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